Inventory Letters and Recovery Steps

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This is a complete list of Inventory letters, what types of loss they cover and the possible steps to recovery are. Complete information for each step can be found on the Recovery Steps page.

Contents

The "Generic" Inventory Letter

What types of loss does this cover?

Inworld

  • Object(s) get deleted
  • Invisible textures make object(s) appear to be invisible
  • Object(s) deeded to group, taken by group member
  • Object(s) taken by friend with modify rights
  • Object(s) lost by mistake while editing
  • Object(s) placed into another object(s)
  • Worn attachment dropped, not detached
  • Object left out, sends Resident IM to inform of location
  • Resident forgets where they rezzed object inworld
  • Object(s) lost underground/water
  • Object(s) covered by other object(s)
  • Object(s) accidentally dropped onto another avatar/profile window
  • Purchased item(s) fail to arrive, Resident paid vendor, inventory offer never presented
  • Object(s) missing after region rollback due to crash

Inventory > Inworld

  • Object(s) dragged from inventory, never rez
  • Object(s) lost after attempting to rez where rez objects not allowed
  • Object(s) accidentally placed into another object

What are the steps to recovery?

  • Clearing Second Life's cache
  • Region issues
  • Did the objects vanish after being returned?
  • Inventory Filters
  • Use the Mini-Map to locate your objects
  • Select Only My Objects
  • Locate items lost underground
  • Invisible objects
  • Beacons
  • Request a replacement
  • Inventory offers declined while in Busy Mode
  • Is a friend allowed to modify your objects?
  • Land owned by a Resident
  • Land deeded to a group
  • Shared or deeded to group
  • Private Regions
  • Autoreturn
  • Decrease in available prims
  • Inventory never received
  • Loss of objects as the result of a Region crash
  • Inventory accidentally placed into an object
  • Items accidentally given to another avatar

The "Missing From Database" Inventory Letter

What types of loss does this cover?

Database

  • Database: "Missing From Database" error

What are the steps to recovery?

  • Clearing Second Life's cache
  • Region issues

The "Inventory > Inventory" Inventory Letter

What types of loss does this cover?

Inworld

  • Purchased item(s) fail to arrive in inventory after Resident clicks Accept

Inventory > Inventory

  • Inventory offer, Resident offline
  • Inventory offer, Resident in busy mode
  • Inventory offer, both Resident offline, but neither can locate items
  • Inventory offer, Resident accidentally declines

What are the steps to recovery?

  • Clearing Second Life's cache
  • Region issue
  • Inventory Filters
  • Request a replacement
  • Inventory offers declined while in Busy Mode
  • Inventory never received
  • Inventory accidentally placed into an object
  • Items accidentally given to another avatar

The "Inventory List Fails To Load" Inventory Letter

What types of loss does this cover?

Outworld

  • Inventory list fails to load, issues with grid/region/computer/Internet connection
  • Inventory list fails to load, Transform > Fix Inv Folders needed

What are the steps to recovery?

  • Clearing Second Life's cache
  • Region issues
  • Connectivity problems
  • Temporary inventory loss
  • How many items are in your inventory?

The "Coalesce Feature" Inventory Letter

What types of loss does this cover?

Inworld

  • Objects returned in mass, Coalesce feature kicks in
  • Editing terrain sends offworld object(s) back to inventory
  • Resident/Group Member/Estate Owner return object(s)
  • Object(s) returned due to autoreturn
  • Parcel divided in half, one half changes ownership, parcel returns prims it is unable to support
  • Estate Manager click "Return All" button

What are the steps to recovery?

  • Clearing Second Life's cache
  • Region issues
  • Did the objects vanish after being returned?
  • Inventory Filters
  • Request a replacement
  • Is a friend allowed to modify your objects?
  • Land owned by a Resident
  • Land deeded to a group
  • Shared or deeded to group
  • Private Regions
  • Autoreturn
  • Decrease in available prims

Needs documentation

Inworld

  • Worn attachment is inside avatar mesh

Complete list of steps to recovery

  • Clearing Second Life's cache
  • Region issues
  • Did the objects vanish after being returned?
  • Inventory Filters
  • Use the Mini-Map to locate your objects
  • Select Only My Objects
  • Locate items lost underground
  • Invisible objects
  • Beacons
  • Request a replacement
  • Inventory offers declined while in Busy Mode
  • Is a friend allowed to modify your objects?
  • Land owned by a Resident
  • Land deeded to a group
  • Shared or deeded to group
  • Private Regions
  • Autoreturn
  • Decrease in available prims
  • Inventory never received
  • Loss of objects as the result of a Region crash
  • Inventory accidentally placed into an object
  • Items accidentally given to another avatar
  • Connectivity problems
  • Temporary inventory loss
  • How many items are in your inventory?
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