Linden Lab Official:Teen Safety Guidelines

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Safety tips for teens

Stay anonymous

Don’t ever tell anyone online your “real life” information, including your real full name or your parents’ names, home address, school name or location, phone/mobile numbers, social security & credit card numbers, or anything that shows what you look like such as a photo, video or webcam link. For your safety, we do not allow other users to search for you by age or any other personally identifiable information, and it is important to keep this information private. If someone asks you for this info, don’t give it to them! Report the incident inworld at Help > Report Abuse.

Keep your password to yourself

Friends don’t ask friends to share passwords. If you give your password to someone, they will have access to all of your account information and your inventory items. Not to mention, you’ll be held responsible for anything they do while using your account. Linden Lab employees will never ask you for your password.

Don’t respond to nasty comments or actions

If a mean or inappropriate comment or action is directed at you, then the best thing to do is ignore it and report it inworld at Help > Report Abuse.

You can also "Block" users from that user's profile window to ignore their chat.

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Users can block other users using the control features at the bottom of the other user's profile. After clicking the arrow show in the picture, select Block from the menu that appears. In addition to ignoring chat, blocking also prevents the user from:

  • Communicating with you via text and voice chat.
  • Communicating with you via objects they own; blocking extends to objects, too.
  • Sending you inventory items.
  • Showing you particles and sounds emitted from their avatar's attachments and inworld objects.
  • Exchanging friendships with you.

Protect your privacy

Controlling your inworld privacy is an important part of maintaining a safe Second Life experience. To set your privacy options, choose Me > Preferences > Privacy from the top menu bar in the Second Life Viewer.
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You can limit voice calls and Instant Messages to only those who you have designated as Second Life friends, or to groups you have joined. Check Only friends and groups can call or IM me:
You can also allow only Second Life friends or groups to know that you are currently in Second Life. Check Only friends and groups know that I am online:
And you can make your profile unsearchable by other users. File:SLGreenArrow.png

Trust your instincts

If someone makes you feel uncomfortable or threatened, use the "Block" feature in that user's profile window, and report them inworld at Help > Report Abuse. If you ever get really scared, then you should log off immediately. Don’t worry about seeming rude. If someone is making you feel uncomfortable, then they are the ones being rude. Remember, in Second Life the exit is always only a click away.

Keep your parents in the loop about your Second Life

Tell your parents about your Second Life friends and your favorite things to do inworld. Show them around every now and then. Don’t be afraid to ask for their help when you need it.

Never meet offline

Your Second Life friendships should stay inworld. Never meet any of your Second Life friends offline unless you are attending an official Linden Lab gathering with your parents. If you have any further questions, you can contact us through the Second Life Support Portal.

Safety tips for parents

Getting help in Second Life

We’re here for you!! Visit the Second Life Support Page to learn more about all the ways to get the help you need.

Sharing the Second Life experience with your teen

We encourage you to become involved in your teen’s Second Life experience. Ask them to show you around the world and to keep you informed about their inworld social and creative activities. Parents are able to interact with their children in any General-rated location inworld to which they both have access.

Under-eighteen access in Second Life

Sixteen and seventeen year old users will be able to participate in many of the activities that make Second Life a great place to explore, create, and socialize with other people. They will have access to General-rated content and places within Second Life.

"General" areas in Second Life do not advertise or make available content or activity that's sexually explicit, violent or depict nudity. As we've also often said, General regions are areas where you'd feel free to say and do things that you'd be comfortable saying and doing in front of your grandmother, or a grade school class. Institutions such as universities, conference organizers, teen-friendly Second Life merchants, and real world businesses, for instance, often operate General-rated regions.

They will also be able to participate in the Second Life economy, including the Second Life Marketplace. However, these teens will not be able to purchase Mature content from the Marketplace until they are 18 years old or older.

Flagging inappropriate content or behavior

If a mean or inappropriate comment or action is directed at your teen, then the best thing to do is for them ignore it and report it inworld at Help > Report Abuse. You can also use this support channel to report inappropriate content in a General-rated area.

Your teen can also use the "block" feature to prevent other users from:

  • Communicating with them via text and voice chat.
  • Communicating with them via objects they own; blocking extends to objects, too.
  • Sending them inventory items.
  • Showing them particles and sounds emitted from their avatar's attachments and inworld objects.
  • Exchanging friendships with them.

If you want to be able to review chat logs in case your teen notifies you of an incident involving chat, you can set a preference to save chat logs to your computer.

Choose Me > Preferences > Privacy from the top menu bar in the Second Life Viewer. Check:

  • Save nearby chat logs on my computer
  • Save IM logs on my computer

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Keep private information safe

We know that your child’s privacy is important you, and it is to us too! There are many options within Second Life that enable your teen to be able to share information only to those with whom they wish to share. Users have the option to limit voice calls and Instant Messages to only those whom they have designated as Second Life friends, or to groups that they have joined. They can also allow only Second Life friends or groups to know that they are currently in Second Life, and can make their profiles unsearchable to other users. Please see "Protect Your Privacy" under "Safety Tips for Teens" on this wiki for more information.

Teen purchases in Second Life

Second Life is a free to play service. However, Residents can also enhance their Second Life experience through measures such as becoming premium members, by customizing their avatar through the purchase of virtual goods, by becoming landholders and more!

For under-eighteen users to purchase land they must submit a special order form, after which we request proof that they have your permission to purchase.

For other smaller purchases, we place limits upon all of our Residents, with ability to purchase increasing with the length of time that they have had the account, and the account's activity. Limits for an individual account can be found after logging in with that accounts credentials here.

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