Types of Support Case

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This article shows the different Types of Case is offering the Customer Support through the Second Life Help Portal when you create a Case.

  • If you cannot log in Second Life, you can file a Case from the Help Portal clicking Contact Support > Submit a Support Case form and using a guest email. You have only a few options avalaible (see below).
  • Or you can file a Case going to the Help Portal, log in, and clicking Contact Support > Submit a Support Case form. You will have some options for your Basic or Premium/Concierge account (Premium and Concierge accounts have a direct link to Submit a Support Case).
  • Remember that there is a specific phone support only for billing issues.
  • And remember that if you have a Premium/Concierge account you also have support by Live Chat.


Note:

This is NOT a document of the official Knowledge Base. Latest revision of this list was on February 24, 2012.


Tickets without loggin

  • Reactivate an old account
  • Second Life Web Login Issues
  • Abuse Appeal
  • Account Creation Issues
  • Memorial Request
  • I believe my account has been compromised


Tickets for Basic Accounts

Account Issue

  • Abuse Appeal
  • Account Creation Issues
  • I believe my account has been compromised
  • Memorial Request
  • Reactivate an old Account
  • Second Life Web Login Issues

Billing

  • LindeX Billing and Trading Limits Review Request
  • Second Life and Marketplace Account balance Payout Issues

Land & Region

  • Initiate Region Purchase
  • Report an offline Region
  • Request a Rollback

Marketplace

  • Failed Marketplace Delivery
  • General Marketplace Issues
  • LindeX Billing and Trading Limits Review Request
  • LindeX and Marketplace Exchange Issues

Other Second Life Properties

  • Linden Realms


Tickets for Premium and Concierge Accounts

Account Issue

  • Abuse Appeal
  • Account Closure Request
  • Account Creation Issues
  • Change Account Details
  • Custom Name Request
  • I believe my account has been compromised
  • IP Whitelisting for Registration
  • Lost Password
  • Mailing List Removal Request
  • Memorial Request
  • Reactivate an old Account
  • Second Life Viewer Login Issues
  • Second Life Web Login Issues

Billing

  • Invoice Billing Questions
  • LindeX Billing and Trading Limits Review Request
  • Other Billing Issues
  • Real World Payment Method Issues
  • Refund: Non-Linden$
  • Request Payout via Wire Transfer
  • Second Life and Marketplace Account balance Payout Issues
  • VAT Issues

Land & Region

  • Change Estate Settings
  • How do I get a free Linden Home
  • I want a different style/location for my Linden Home
  • Initiate Region Purchase
  • Initiate Region Sale
  • Island Order
  • Land Auction Issues
  • Land/Parcel Issues
  • Linden Homes Issues
  • Linden Homes Issues - Terrain or Content
  • Linden Lab owner Parcel Issues
  • Openspace/Homestead Conversion
  • Other Land Issues
  • Region Cancellation Request
  • Region Move Request
  • Region Performance Issues
  • Region Rename Request
  • Region Rental
  • Report an offline Region
  • Request a Rollback
  • Scripting issues

Marketplace

  • Failed Marketplace Delivery
  • General Marketplace Issues
  • Initiate Region Sale
  • Land Auction Issues
  • LindeX Billing and Trading Limits Review Request
  • LindeX and Marketplace Exchange Issues
  • Linden$ Issues
  • Marketplace Item Listing Issues
  • Request Payout via Wire Transfer
  • VAT Issues

Other Second Life Properties

  • Educators Questions
  • Linden Realms
  • Risk API Questions

Technical Questions

  • Adult Content Issues
  • Animations/Gestures Issues
  • Attachments/HUDs Issues
  • Avatar Issues
  • Groups Issues
  • Improving Graphics Performance
  • Improving Network Performance
  • Inventory (un-rezzed) Issues
  • Objects (Rezzed) Issues
  • Other Inworld Issues
  • Scripting Issues
  • Second Life Viewer Login Issues
  • Second Life Voice Issues
  • Teleport Issues
  • Viewer Crashing Issues
  • Viewer Performance / Lag Issues
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