I'm the Director of Open Development at Linden Lab. My mission is to invigorate and expand the open source program both inside and outside Linden Lab, and to make both more responsive to the needs of our residents and customers.
Help with your Second Life Problem
I am not on the Support team and cannot help you - really, I cannot help you.
For helpful information on common issues, please see
For customer support, please visit the support portal to file a ticket.
I can be reached by email at email@example.com (I strongly prefer this to direct IMs or notecards in world; I run my life by my email inboxes).
I run the Open Development User Group meeting for any issues related to open source development and process issues.
Approximately every other week, I also hold meetings for the developers of viewers listed in the Third Party Viewer Directory. If you are a contributor to one or more of those viewers and would like to get notices of those meetings, send me email. I am the administrator of that directory, so questions about it should be directed to me.
If you are looking for a way to contribute to Viewer development, see the "Open Source Development Ideas" Jira filter for some ideas, but also feel free to bring your own.
In The Real World
I'm based in the Boston office (which is really across the river in Cambridge).
I'm a long time open source user and developer - before coming to Linden Lab I spent ~7 years leading the sipXecs SIP PBX project
My career has been a steady climb up the OSI protocol stack... I started out doing link layer drivers at NCR and other places, built a few different network and transport layer protocols, then spent several years on HTTP (if you have a device that has a web interface, there's a decent chance it has my server in it), then several more on SIP (the core protocol for most voice on the net), and now I've worked my way up to virtual worlds. I've done a lot of standards development, mostly at the IETF, but also at other industry consortia.
Outside work, I play billiards.
I am compulsive about automating routine tasks, and have a small collection of handy tools that I make available for sharing...