Difference between revisions of "LLS How to submit a Support Ticket"

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(Created page with "'''HOW TO SUBMIT A SUPPORT TICKET? ''' * First, go to the [http://secondlife.com Second Life website]and log into your account. * After logging in, you should now see your dashb…")
 
 
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* After logging in, you should now see your dashboard.
* After logging in, you should now see your dashboard.


*: [[File:Sldashboard.jpg|300px|thumb|none|Second Life Dashboard]]
: [[File:Sldashboard.jpg|300px|thumb|none|Second Life Dashboard]]


* Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.  
* Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.  


*: [[File:Help.jpg|300px|thumb|none|Click on Help.]]
: [[File:Help.jpg|300px|thumb|none|Click on Help.]]


* On the right hand side, where it says "Premium Support", click on Contact Support.
* On the right hand side, where it says "Premium Support", click on Contact Support.


*: [[File:Contact_support.jpg|300px|thumb|none|Click on Contact Support.]]
: [[File:Contact_support.jpg|300px|thumb|none|Click on Contact Support.]]


* Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
* Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.


*: [[File:Ticket1.jpg|300px|thumb|none|Click on the words that say "Submit a Support Case form".]]
: [[File:Ticket1.jpg|300px|thumb|none|Click on the words that say "Submit a Support Case form".]]


* Select the type of issue you are having from the drop down menu and fill out the rest of the form.  
* Select the type of issue you are having from the drop down menu and fill out the rest of the form.  


*: [[File:Ticket2.jpg|300px|thumb|none|Select the type of issue you are having & fill out the rest of the form.]]
: [[File:Ticket2.jpg|300px|thumb|none|Select the type of issue you are having & fill out the rest of the form.]]


* Finally, click on submit. You will then be navigated to a page that reads, "You will be receiving a confirmation email with the case number to the email address you provided within 24 hours." This does not mean you will receive a resolution nor a response back within 24 hours.
* Finally, click on submit.
 
== Submitting a Guest Ticket ==
Even though you are not able to login, residents are still able to submit a ticket by submitting a "Guest Ticket".
 
* Go to the [http://secondlife.com Second Life website]
 
* Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.
 
: [[File:Guesticket6.jpg|300px|thumb|none|Click on Help.]]
 
* On the right hand side, where it says "Related Links", click on Contact Support.
 
: [[File:Guestticket2.jpg|300px|thumb|none|Click Contact Support.]]
 
* Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
 
: [[File:Guesticket4.jpg|300px|thumb|none|Click on Submit a Support Case form.]]
 
* Provide your email address & select your issue type from the drop down menu and fill out the rest of the form.
 
: [[File:Guesticket8.jpg|300px|thumb|none|Provide your email address & select your issue type.]]
 
* Finally, click on submit.  
 
== See also ==
 
* '''[[LLS_How_to_access_Live_Chat]]'''

Latest revision as of 15:28, 8 March 2011

HOW TO SUBMIT A SUPPORT TICKET?

  • After logging in, you should now see your dashboard.
Second Life Dashboard
  • Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.
Click on Help.
  • On the right hand side, where it says "Premium Support", click on Contact Support.
Click on Contact Support.
  • Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
Click on the words that say "Submit a Support Case form".
  • Select the type of issue you are having from the drop down menu and fill out the rest of the form.
Select the type of issue you are having & fill out the rest of the form.
  • Finally, click on submit.

Submitting a Guest Ticket

Even though you are not able to login, residents are still able to submit a ticket by submitting a "Guest Ticket".

  • Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.
Click on Help.
  • On the right hand side, where it says "Related Links", click on Contact Support.
Click Contact Support.
  • Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
Click on Submit a Support Case form.
  • Provide your email address & select your issue type from the drop down menu and fill out the rest of the form.
Provide your email address & select your issue type.
  • Finally, click on submit.

See also

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