Difference between revisions of "LLS How to submit a Support Ticket"
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* After logging in, you should now see your dashboard. | * After logging in, you should now see your dashboard. | ||
: [[File:Sldashboard.jpg|300px|thumb|none|Second Life Dashboard]] | |||
* Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it. | * Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it. | ||
: [[File:Help.jpg|300px|thumb|none|Click on Help.]] | |||
* On the right hand side, where it says "Premium Support", click on Contact Support. | * On the right hand side, where it says "Premium Support", click on Contact Support. | ||
: [[File:Contact_support.jpg|300px|thumb|none|Click on Contact Support.]] | |||
* Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words. | * Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words. | ||
: [[File:Ticket1.jpg|300px|thumb|none|Click on the words that say "Submit a Support Case form".]] | |||
* Select the type of issue you are having from the drop down menu and fill out the rest of the form. | * Select the type of issue you are having from the drop down menu and fill out the rest of the form. | ||
: [[File:Ticket2.jpg|300px|thumb|none|Select the type of issue you are having & fill out the rest of the form.]] | |||
* Finally, click on submit. | |||
== Submitting a Guest Ticket == | |||
Even though you are not able to login, residents are still able to submit a ticket by submitting a "Guest Ticket". | |||
* Go to the [http://secondlife.com Second Life website] | |||
* Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it. | |||
: [[File:Guesticket6.jpg|300px|thumb|none|Click on Help.]] | |||
* On the right hand side, where it says "Related Links", click on Contact Support. | |||
: [[File:Guestticket2.jpg|300px|thumb|none|Click Contact Support.]] | |||
* Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words. | |||
: [[File:Guesticket4.jpg|300px|thumb|none|Click on Submit a Support Case form.]] | |||
* Provide your email address & select your issue type from the drop down menu and fill out the rest of the form. | |||
: [[File:Guesticket8.jpg|300px|thumb|none|Provide your email address & select your issue type.]] | |||
* Finally, click on submit. | * Finally, click on submit. | ||
Latest revision as of 15:28, 8 March 2011
HOW TO SUBMIT A SUPPORT TICKET?
- First, go to the Second Life websiteand log into your account.
- After logging in, you should now see your dashboard.
- Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.
- On the right hand side, where it says "Premium Support", click on Contact Support.
- Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
- Select the type of issue you are having from the drop down menu and fill out the rest of the form.
- Finally, click on submit.
Submitting a Guest Ticket
Even though you are not able to login, residents are still able to submit a ticket by submitting a "Guest Ticket".
- Go to the Second Life website
- Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.
- On the right hand side, where it says "Related Links", click on Contact Support.
- Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
- Provide your email address & select your issue type from the drop down menu and fill out the rest of the form.
- Finally, click on submit.