User:Torley Linden

Who am I?

Friendly greetings! I'm Torley, you may've heard I love watermelons. It's true.

I started my Second Life as a Resident (affectionately abbreviated as "Resi") in 2004 before working for Linden Lab, and grew very passionate about making our world a better place. I'm mellow but prone to enthusiasm.

If you feel you're constantly observing and acting on wonders most other people miss, I can relate.

What I do

I'm on the Community Team developing communications (blog, issue tracker, wiki, etc.) and creativity (textures,

video tutorials, etc.). I'm also in Studio Blacklight, helping devs to identify and repro critical pain points. Additionally, I'm involved with the inworld Resident eXperience, including exploring the Grid. I specialize in connecting seemingly unrelated pieces together and observing eclecticism that gets missed... all that, and product management.

For more info, see my personal blog.

How to contact me

I prefer simple, old-fashioned email. torley at lindenlab dot com is my address. I can't promise to respond because I get a lot of correspondence, but I try to read everything I get. Requests to check out places, eclectic antics, and such are usually saved for personal relaxation on weekends.

IMs and notecards get missed because I'm busy working (as shared in my profile's Web tab). I often have to login for a meeting, repro a bug, and do some Grid reconnaissance, then logout. Pardon me if you see my avatar but I'm not interacting — it just means I'm focusing on immediate tasks.

Offline IMs to me get capped. Frequently. I do have IM-to-email turned on, but they're time-consuming to manage (generic subject lines, session timeouts, etc.), and stand a low chance of getting replied to. Again, a well-thought-out email is better.

If you want to chat with me inworld, Office Hours are your answer. I love having visitors. Please accept my advance apologies I will likely not be able to attend events I'm invited to. Maybe someday when my Second Life's work is done. ;)

Got a bug or new feature you want to tell me about? Make sure it's in our Issue Tracker with actionable details first, so I can serve you better. I have an excessive amount of odds 'n' ends to keep track of, am unable to reply to queries without a tracking #, and a solid reproduction saves time for us.

Anyone is free to contact me! However, please note I can't give account-specific assistance or forward help requests; the right place for these is our Support Portal. My work queue is overflowing and to add to that would mean to slow down the many, many responsibilities I've already committed to. Questions about my direct responsibilities get higher priority, especially if only I can answer them. And there are times when frequently-asked questions get turned into resources... see below.

Thanxies graciously for understanding. :)

Superfantastic resources I enjoy

• Developers Resource Matrix - It's kinda hard to find on our website, but it's got lots of helpful links I refer to regularly. If you're a content creator or looking to Do-It-Yourself, bookmark it and keep it close.

• PacificRim Exchange's Learning Page - I've seen a lot of resource link lists, and this one is teh trump. Categorization is lovely, and it includes a lot of helpful highlights. Thanx to Claudia Linden for lettin' me know.

Help compilations I founded

Feel free to contribute to these if you know good stuff that should be on 'em!

• Video Tutorials - When words and still pictures aren't enough.
• Texture Tools - I love textures! Who doesn't?
• Clothing Tutorials - Making clothing is a cornerstone of SL content creation.
• Snapshots & Postcards - The fine art of inworld photography.
• Office Hours - For those times when you wanna meet a Linden. And discuss stuff.