Difference between revisions of "Old Knowledge Base"
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[[Image:Books-lens-flare.jpg|320px|right]] {{postit|''Current status:'' we're mid-transition of articles from the '''[http://secondlife.com/kb old Knowledge Base]'''. If you can't find something here yet, please go | [[Image:Books-lens-flare.jpg|320px|right]] {{postit|''Current status:'' we're mid-transition of articles from the '''[http://secondlife.com/kb old Knowledge Base]'''. If you can't find something here yet via '''[[:Category:Knowledge Base]]''' or '''[http://www.google.com/advanced_search?q=site:wiki.secondlife.com Google search]''', please go to the old spot.}} | ||
<font size="4">'''Welcome to the Knowledge Base, the official source for Second Life help & related information.'''</font> | <font size="4">'''Welcome to the Knowledge Base, the official source for Second Life help & related information.'''</font> | ||
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'''Q:''' How do I search the Knowledge Base in Second Life? | '''Q:''' How do I search the Knowledge Base in Second Life? | ||
: '''A:''' In the Viewer, click '''Search''' button, then click the '''All''' tab. You can change the '''Any Category''' dropdown to '''Wiki''', limiting search results to this Wiki, including the KB. Stay tuned to [http://secondlife.com/tnt SLTNT] for a forthcoming Torley tip! | : '''A:''' In the Viewer, click '''Search''' button, then click the '''All''' tab. You can change the '''Any Category''' dropdown to '''Wiki''', limiting search results to this Wiki, including the KB. Stay tuned to [http://secondlife.com/tnt SLTNT] for a forthcoming Torley tip! | ||
'''Q:''' Where do I find policy articles? | |||
: '''A:''' In [[Linden Lab Official:]]. | |||
'''Q:''' Who do I talk to if I have a question? | '''Q:''' Who do I talk to if I have a question? | ||
Revision as of 16:38, 5 October 2009
Welcome to the Knowledge Base, the official source for Second Life help & related information.
This Wiki is our new home, so pardon us while the dust settles.
Quick Q&A
Q: Why did you move the Knowledge Base to this Wiki? What is this all about?
Q: What's the difference between the Knowledge Base and other Wiki help?
- A: The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.
Q: How does this change existing Wiki content?
- A: It doesn't really, but articles can graduate into the KB and get our seal of approval.
Q: How do I tell an article is part of the Knowledge Base?
- A: All official KB articles are in Category:Knowledge Base, as shown at the bottom of an article.
Q: Does that mean that everything that's not in Category:Knowledge Base is unofficial?
- A: Not necessary. There's a lot of stuff, such as the LSL Portal, which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of subjective pages out there which are beneficial, but not included. Again, see the graduation process for further details.
Q: Doesn't the KB overlap with the Help Portal and other help?
- A: Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.
Q: How do I search the Knowledge Base in Second Life?
- A: In the Viewer, click Search button, then click the All tab. You can change the Any Category dropdown to Wiki, limiting search results to this Wiki, including the KB. Stay tuned to SLTNT for a forthcoming Torley tip!
Q: Where do I find policy articles?
- A: In [[Linden Lab Official:]].
Q: Who do I talk to if I have a question?
- A: Come ask Linden Lab's Documentation Team. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.
Near-future plans
Incomplete, but to give you foresight into what we're up to:
- The convenient short address, secondlife.com/kb, will redirect here.
- Lots of style cleanup and link-fixing to do.
- Google Search for better search.