Old Knowledge Base

Current status: we're mid-transition of articles from the old Knowledge Base. If you can't find something here yet, go to the old spot.

Welcome to the Knowledge Base, the official source for Second Life help & related information.

This Wiki is our new home, so pardon us while the dust settles.

How do I find stuff?

Better ways are coming, but for now, click a category:

Second Life for Beginners FAQs and Videos FAQs Videos Second Life by Role Business Owners Creators Educators General Information Landowners Solution Providers General Information Linden Dollars (L$) General L$ Information L$ Transactions Between Residents LindeX Land Information for Landowners Information for Renters Abuse and Griefing Dealing with Griefers Disputes Between Residents General Abuse and Griefing Information Inventory Management Your Avatar General Avatar Information Making Your Avatar Fancy Moving Around Groups Creating Things Building Objects Coding Scripts Filming Audiovisual Extravaganzas Making Clothing Working with Textures

Menus and Controls Second Life Software Questions Bugs and the Public JIRA General Second Life Software Information Improving Performance Optional Viewers SLim Client Using External Applications Hardware Questions Help with Common Problems Avatar General Help Inworld Error Messages Performance Your Account Billing Issues My Account Legal Matters Legal Questions Policies Problems or Questions Outside Second Life Ticket Types and Support Services Xstreet Help Currency Exchange FAQs General Information Marketplace Customer Help Listing Enhancements Merchant Help Real Estate

You can also:

• Use Google to search this Wiki
• Browse all articles

Questions & Answers

Q: Why did you move the Knowledge Base to this Wiki? What is this all about?

A: See KB2Wiki for background info.

Q: What's the difference between the Knowledge Base and other Wiki help?

A: The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.

Q: How does this change existing Wiki content?

A: It doesn't really, but articles can graduate into the KB and get our seal of approval.

Q: How do I tell an article is part of the Knowledge Base?

A: All official KB articles are in Category:Knowledge Base, as shown at the bottom of an article.

Q: Does that mean that everything that's not in Category:Knowledge Base is unofficial?

A: Not necessary. There's a lot of stuff, such as the LSL Portal, which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of subjective pages out there which are beneficial, but not included. Again, see the graduation process for further details.

Q: Doesn't the KB overlap with the Help Portal and other help?

A: Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.

Q: How do I search the Knowledge Base in Second Life?

A: In the Viewer, click Search button, then click the All tab. You can change the Any Category dropdown to Wiki, limiting search results to this Wiki, including the KB. Stay tuned to SLTNT for a forthcoming Torley tip!

Q: Where do I find policy articles?

A: In the Linden Lab Official namespace. These can't be edited by Residents but we'll be reviewing them and reclassifying as-appropriate.

Q: Who do I talk to if I have a question?

A: Come ask Linden Lab's Documentation Team. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.

Near-future plans

Incomplete, but to give you foresight into what we're up to (more tasks are in an internal Linden Lab project):

• The convenient short address, secondlife.com/kb, will redirect here.
  • Torley coordinates this with web peeps
• Lots of general style cleanup and link-fixing to do.
  • Something for all contributors!
• All deprecated references to Parature-based KB should point to this Wiki, including this page
  • Everyone can help here!
• Integrated Google Search for better search.
  • "Wikineering" task for Yoz & Fritz
• All blip.tv and YouTube videos replaced using Torley's Vimeo but due to a conflict with FlaggedRevs, an updated VideoFlash extension must be installed. Do NOT use Widgets extension to embed.
  • Torley will announce when it's safe to replace code and provide format
• More at the KB To Do List