Difference between revisions of "Old Knowledge Base"

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{{Help|Glossary=*}}
<font size="4">'''Welcome to the Knowledge Base, the official source for Second Life help & related information.'''</font>
{{Postit|Paparazzi? Send your pictures of us to the '''[http://www.flickr.com/groups/docteam/ Doc Team Flickr group]'''!}} __NOTOC__[[Image:Knowledge_Bear.jpg|thumb|200px|'''Knowledge Bear''']][[Image:TNT_Bear.jpg|thumb|200px|'''TNT Bear''' - [http://twitter.com/kate_linden Follow Kate] and answer Q&A to earn this!]]
The Knowledge Base (KB) is [[Linden Lab]]'s official help resource and can be found at <font size="4">'''[http://secondlife.com/kb secondlife.com/kb]'''</font>.


KB articles are magically created by the '''Documentation Team''', currently consisting of '''[[User:Jon_Linden|Jon]], {{User2|Jeremy_Linden|Jeremy}}, [[User:Kate Linden|Kate]], & [[User:Torley Linden|<font color="#ff0080">Torley Linden</font>]]'''. The team has two [[Linden Bear|Linden Bears]], pictured on the right.
This Wiki is our new home, so pardon us while the dust settles.


We're also the lovely folks behind <font size="4">'''[http://bit.ly/sltnt Second Life Tips & Tricks]'''</font> (TNT, like dynamite!), which is exactly what it sounds like. While we can't answer ''all'' questions, we reply regularly to comments, and focus on the freshest posts.
== Quick Q&A ==
'''Q:''' Why did you move the Knowledge Base to this Wiki? What is this all about?
: '''A:''' [[KB2Wiki|See KB2Wiki for background info.]]


== Meet Doc Team! ==
'''Q:''' What's the difference between the Knowledge Base and other Wiki help?
[[Image:Doc office hour 2009-01-14.jpg|512px]]
: '''A:''' The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.
* We have a '''[[Office_Hours#Documentation_Team|weekly office hour]]''' where you can chat with us about Second Life tips & tricks at our '''[http://slurl.com/secondlife/Beaumont/26/165/34 "Doc dock" in Beaumont]'''. We may bring up specific topics of interest to discuss. If you missed a session, [[:Category:Documentation Office Hours|see our Office Hour transcripts]].
* '''[[:Category:Lindens_using_Twitter|Follow us on Twitter!]]'''


== See also ==
'''Q:''' How does this change existing Wiki content?
=== Knowledge Base ===
: '''A:''' It doesn't really, but articles can [[graduate]] into the KB and get our seal of approval.
(These will need to be updated pending the success of '''[[KB2Wiki]]'''.)


* [http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4366 Knowledge Base FAQ]
'''Q:''' How do I tell an article is part of the Knowledge Base?
* [http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=5402 How to link to a Knowledge Base article]
: '''A:''' All official KB articles are in [[:Category:Knowledge Base]], as shown at the bottom of an article.
* [http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=5100 Submitting a Knowledge Base Suggestion]
* [http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=3993 How to search the Knowledge Base]


=== Historical info ===
'''Q:''' Does that mean that everything that's ''not'' in [[:Category:Knowledge Base]] is unofficial?
* '''[[KB Article of the Week]]'''
: '''A:''' Not necessary. There's a lot of stuff, such as the [[LSL Portal]], which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of ''subjective'' pages out there which are beneficial, but ''not'' included. Again, see the [[graduation process]] for further details.
* 2008-10-16 - '''[http://vteamblog.com/2008/10/16/qa-documentation-team-the-knowledge-base-transcript-101608-11am-pdt/ KB Q&A with the Documentation Team]'''
 
* 2008-03-24 - '''[http://vteamblog.com/2008/03/24/qa-support-portal-with-maurice-linden/ KB Q&A with Maurice Linden]'''
'''Q:''' Doesn't the KB overlap with the [[Help Portal]] and other help?
: '''A:''' Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.
 
'''Q:''' How do I search the Knowledge Base in Second Life?
: '''A:''' In the Viewer, click '''Search''' button, then click the '''All''' tab. You can change the '''Any Category''' dropdown to '''Wiki''', limiting search results to this Wiki, including the KB. Stay tuned to [http://secondlife.com/tnt SLTNT] for a forthcoming Torley tip!
 
'''Q:''' Who do I talk to if I have a question?
: '''A:''' Come ask Linden Lab's [[Documentation Team]]. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.
 
== Near-future plans ==
* The convenient short address, '''secondlife.com/kb''', will redirect here.
* Lots of style cleanup and link-fixing to do.
* Google Search for better search.

Revision as of 16:09, 5 October 2009

Welcome to the Knowledge Base, the official source for Second Life help & related information.

This Wiki is our new home, so pardon us while the dust settles.

Quick Q&A

Q: Why did you move the Knowledge Base to this Wiki? What is this all about?

A: See KB2Wiki for background info.

Q: What's the difference between the Knowledge Base and other Wiki help?

A: The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.

Q: How does this change existing Wiki content?

A: It doesn't really, but articles can graduate into the KB and get our seal of approval.

Q: How do I tell an article is part of the Knowledge Base?

A: All official KB articles are in Category:Knowledge Base, as shown at the bottom of an article.

Q: Does that mean that everything that's not in Category:Knowledge Base is unofficial?

A: Not necessary. There's a lot of stuff, such as the LSL Portal, which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of subjective pages out there which are beneficial, but not included. Again, see the graduation process for further details.

Q: Doesn't the KB overlap with the Help Portal and other help?

A: Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.

Q: How do I search the Knowledge Base in Second Life?

A: In the Viewer, click Search button, then click the All tab. You can change the Any Category dropdown to Wiki, limiting search results to this Wiki, including the KB. Stay tuned to SLTNT for a forthcoming Torley tip!

Q: Who do I talk to if I have a question?

A: Come ask Linden Lab's Documentation Team. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.

Near-future plans

  • The convenient short address, secondlife.com/kb, will redirect here.
  • Lots of style cleanup and link-fixing to do.
  • Google Search for better search.
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