Difference between revisions of "LLS How to submit a Support Ticket"

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(Created page with "'''HOW TO SUBMIT A SUPPORT TICKET? ''' * First, go to the [http://secondlife.com Second Life website]and log into your account. * After logging in, you should now see your dashb…")
 
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*: [[File:Ticket2.jpg|300px|thumb|none|Select the type of issue you are having & fill out the rest of the form.]]
*: [[File:Ticket2.jpg|300px|thumb|none|Select the type of issue you are having & fill out the rest of the form.]]


* Finally, click on submit. You will then be navigated to a page that reads, "You will be receiving a confirmation email with the case number to the email address you provided within 24 hours." This does not mean you will receive a resolution nor a response back within 24 hours.
* Finally, click on submit.  
 
== See also ==
 
* '''[[LLS_How_to_access_Live_Chat]]'''

Revision as of 14:31, 8 March 2011

HOW TO SUBMIT A SUPPORT TICKET?

  • After logging in, you should now see your dashboard.
  • Second Life Dashboard
  • Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.
  • Click on Help.
  • On the right hand side, where it says "Premium Support", click on Contact Support.
  • Click on Contact Support.
  • Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
  • Click on the words that say "Submit a Support Case form".
  • Select the type of issue you are having from the drop down menu and fill out the rest of the form.
  • Select the type of issue you are having & fill out the rest of the form.
  • Finally, click on submit.

See also

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