LLS How to submit a Support Ticket

HOW TO SUBMIT A SUPPORT TICKET?

• First, go to the Second Life websiteand log into your account.

• After logging in, you should now see your dashboard.

Second Life Dashboard

• Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.

Click on Help.

• On the right hand side, where it says "Premium Support", click on Contact Support.

Click on Contact Support.

• Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.

Click on the words that say "Submit a Support Case form".

• Select the type of issue you are having from the drop down menu and fill out the rest of the form.

Select the type of issue you are having & fill out the rest of the form.

• Finally, click on submit.

Submitting a Guest Ticket

Even though you are not able to login, residents are still able to submit a ticket by submitting a "Guest Ticket".

• Go to the Second Life website

• Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.

Click on Help.

• On the right hand side, where it says "Related Links", click on Contact Support.

Click Contact Support.

• Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.

Click on Submit a Support Case form.

• Provide your email address & select your issue type from the drop down menu and fill out the rest of the form.

Provide your email address & select your issue type.

• Finally, click on submit.

See also

• LLS_How_to_access_Live_Chat