Difference between revisions of "Solution Provider Support"
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Linden Lab has created several tiers that depend upon your economic relationship with Second Life. Here's the quick summary (services available are cumulative): | Linden Lab has created several tiers that depend upon your economic relationship with Second Life. Here's the quick summary (services available are cumulative): | ||
{| | {| | ||
!Level !! Account Status !!Service | !! Level !! Account Status !!Service | ||
|- | |- | ||
|Basic ||Basic Account ||Knowledge Base|- | |||
|Premium ||Premium Account ||Web ticket submission, Live Text Chat|- | |||
|Concierge ||Own 1+ sims ||Concierge email/phone | |Concierge ||Own 1+ sims ||Concierge email/phone | ||
|} | |} |
Revision as of 12:09, 11 September 2007
Support Tiers
Linden Lab has created several tiers that depend upon your economic relationship with Second Life. Here's the quick summary (services available are cumulative):
! Level | Account Status | Service | ||||||
---|---|---|---|---|---|---|---|---|
Basic | Basic Account | - | Premium | Premium Account | - | Concierge | Own 1+ sims | Concierge email/phone |
Details: http://blog.secondlife.com/2007/05/17/coming-your-way-soon-the-second-life-support-portal/
If you own land you qualify for Concierge support. If you do not own land, you have access to the Knowledge Base and a limited set of Support Tickets.
Where should you go for common problems?
To better support you by getting the right inquiry to the right place, here's a list of common problems and the place to request help for them.
Land Purchase & Management
- Buying an island - (You can use the lower link to buy by invoice or wire payment)
- How to pay for land questions - Concierge
- Urgent renaming or moving - Concierge
Billing & Payment
- General billing/payment questions - Support Ticket or billing@lindenlab.com
- Limit increase - use [https://secure-web1.secondlife.com/currency/describe-limits.php Limit Request web form}
- Blocked account - Concierge
- Invoicing/payment/closed account questions - Support Ticket or billing@lindenlab.com
- Other payment or billing issues - Concierge
Urgent Land Problems
- Blocked access, no TP - Concierge LiveChat
- Sim crashing (downed regions) - Report on My Account page of secondlife.com; or Concierge
- Sim boundary/performance problems - Concierge
- Sim rollback
- Lost inventory: Help/Additional Help/Knowledge Base key words "Lost Content" or Support Ticket
Non-urgent land questions/problems
- Questions not listed below - Support Ticket
- Group ownership/assignment - Support Ticket
- Land renaming ($50) - Support Ticket
- Land moving ($150) - Support Ticket
- Land transfer ($100) - Support Ticket
- Land Rental - Land: Rental page
APIs
- RegAPI request - visit the Second Life RegAPI information page
- RegAPI problems -visit the Second Life Wiki RegAPI pages
- Exchange RiskAPI
Other
- Custom name requests
- Event Notification
- Firewall/other issues -
- Knowledge Base article "What are Second Life's subnets?" article 4356
- How do I configure my hardware firewall (such as a router)? article 4355
- How do I configure my software firewall (such as Norton Internet Security, McAfee Personal Firewall, or ZoneAlarm)?, article 4354
- Join SLCorporateUse@lists.secondlife.com, for discussion of use of Second Life in corporate or educational environments. Subscribe here, click on slcorporateuse, and add yourself.
- Creating multiple accounts for demo purposes - there is a limit on the number of accounts you can create per day per IP address. To request unblocking, file a Support Ticket.
- Change account password (demo accounts) - My Account - Password.
- Solution Provider Directory questions: sldevelopers@lists.lindenlab.com