User:Tom32 Anatine

This is Tom32 Anatine

My account was created on 5/7/2007, the same day I explored the world of Second Life and decided to use a child avatar, which I never changed till now. I am following a PG lifestyle and mainly my Second Life contains of helping other residents, which is giving me alot of pleasure.

Here on the wiki I mainly work on translations of existing entries to make their content available to larger parts of the Second Life community. It amazes me each day to see how the different nationalities and cultures are meeting in Second Life, and I am proud to do my part to hel this this inter -racial-continental-lingual and -cultural community.

How I help In-World

First of all I would like to say that everyone who would like to help other residents can do so, it is not neccessary to be in a special group our even work for the provider of the community, you just need a pair of ears to hear when there is a problem among other residents as well as you need patience and of course the wish to help.

When I helped for a while I joined first groups that were specialized on helping other residents, during the Burning Life Event 2007 I was given the high honor to be there as an estate manager and like that had the unique chance to meet alot of residents and help where it was needed.

By now I am "working" as a Volunteer in the Second Life Voluteers program, which allows me to help residents in a very well coordinated way and at many locations.

General information about the Volunteers Program

If you are interested in the volunteers program, or if you even think that you would like to be a volunteer yourself, you are invited to obtain more information about the program on our wiki portal. You can easily reach this by accessing the link shown below:

• The Second Life Volunteer Portal

My roles within the Volunteers Program

As a Second Life Mentor, and by this member of the Second Life Volunteers Program you can choose from several roles to bring in your skills and direct your work to where you would like best to be active. To give you a better overview of what I am doing in the volunteers program see the roles that I am assigned to below.

• Mentor Buddy: Mentor Buddies mainly can be seen as Mentors that are helping Mentors, especially those that newly have joined the volunteer program. They give advice in the case of a problem and guide the new mentors on their first steps, but of course are there to help anyone else as well.

• Linguist Mentor: Linguist Mentors are Mentors that are speaking one or more languages. They provide assistance to residents that have limited skills in the english languages or that come to a problem which they just cannot explain in english as well as they could do in their mother language. Furthermore Linguists help to assure a higher service quality by the transaltion of several relevant articles of this wiki.

What are the questions I can help you with?

For sure, I cannot answer every question that occurs, since there is a high variety of used systems and presets that make each resident individual, but still I want you to know that if you have a question, you always can ask. For the case that I should not have the answer myself, I will us ethe available resources to help you in finding a solution. If that does not produce a satisfying result, I will give you instructions to submit a support ticket... My aim is to help you, not to say "sorry I do not know about this ask elsewhere" and not to give you any false information.

Useful help resources online and in-world

You have a question but you do not know where to look, or you have found an answer but quite still need help about the given information? Then you should never hesitate to contact one of the mentors! You can find mentors at several locations in-world, and we would be pleased to help you. Mentors wear the group-tag "Second Life Mentor"

The most famous location for in-world support is "Help Island Public"

SLURL to Help Island Public

Unfortunately the "Help Island Public" sometimes is very crowded which makes it difficult to access all the information given there, in that case I would propose you to step over to "Help Island Public2" where you find the same information (since it is an exact copy of the other Help Island) usually there is a Mentor available as well if the information given on the island should not cover your problem.

SLURL to Help Island Public

If you do not wish to contact one of the over 3000 Mentors or if you do not want to leave your current location in order to look for the needed information on one of the 2 public Help Islands the wiki will be the source of your choice.

The Second Life wiki

If you are experiencing unexpected problems connecting to the grid, or when you occur to have a problem in-world that did not exist before but makes it difficult or even not possible to reach in-world help, I would propose you to check the Blog to see if your problem is listed there and effecting other residents.

The Second Life Blog

Still it might happen that the Blog does not the information that you require. In this case it is the best idea to submit a Support Ticket by using the Second Life Support Portal. To submit a ticket, please visit the following website:

The Second Life Support Portal