Troubleshooting teleporting

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Troubleshooting in the
Extended Knowledge Base

• Troubleshooting common performance problems
• Fixing avatar appearance
• Solutions to common annoyances
• Troubleshooting teleporting
• Suggest something?

This article contains tips for people experiencing problems with teleporting. Here's an easy video tutorial which covers most of what's below:

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Maturity Settings

It is possible the land you are trying to access has a maturity rating other than the rating set in your own Preferences. See the Knowledge Base article Setting your maturity preferences for details on how to change your preferred maturity setting. If you are unable to change the maturity rating in your Preferences to a similar rating set on the land you are trying to access, please read How to become verified as an Adult for information about account verification, and Maturity ratings: an overview for general information.

Tip: If you are not sure of the Region maturity rating for the land you are trying to access, open the World Map by clicking the Map button on your Viewer task bar. Search for the Region. Hold your cursor over the Region on the map to see the maturity rating.

Take Off Attachments

An attachment you're wearing might be preventing you from teleporting successfully.

1. Right-click your avatar.
2. Select Take Off.
3. Select Detach All.
4. Try to teleport to your destination.

Teleport to Mainland

Sometimes, it can help to try teleporting to your intended spot from a different destination.

1. Click Map.
2. Type in "Pooley".
3. Click Search.
4. Select Pooley from the list.
5. Click Teleport.
6. After you arrive at Pooley, try to teleport to your destination.

Fly Up, then Teleport

Your current location may be preventing you from teleporting successfully.

1. Fly to an altitude of 200 meters.
2. Try to teleport to your destination.

Unusually restrictive firewalls block teleporting

If your firewall is blocking outbound TCP port 12043, then teleporting, viewing the World Map, crossing regions, and related activities won't work. See this article for more details.

Turn Down Maximum Bandwidth

Bandwidth settings might be responsible for an unsuccessful teleport.

1. Select Edit > Preferences.
2. Click the Network tab.
3. Turn down your Maximum Bandwidth setting. If your Maximum Bandwidth is "1500" kbps, try setting it to "500" kbps.
4. Try to teleport to your destination.

Log out and log in at your destination

You can set your preferences so that you can choose your login location, and then enter your destination so you appear there when you log in again.

To set your login location:

1. Choose Me > Preferences.
2. Click the General tab.
3. Under Start location, choose Show on login.
4. Click OK.
5. Choose Me > Exit Second Life to log out.

Then, start the Second Life Viewer again, and:

1. In the login screen, under Start at, choose <Type region name>.
2. Enter the name of the region where you want to go; for example, Pooley
3. Click Log In.

Now you will log in at the region you entered.

Check for Network Lag

It might be that your connection is too slow. For more information, see Troubleshooting tips in How to improve Viewer performance.