User:Torley Linden
Who am I?
Friendly greetings! I'm Torley, you may've heard I love watermelons. It's true.
I started my Second Life as a Resident (affectionately abbreviated as "Resi") in 2004 before working for Linden Lab, and grew very passionate about making our world a better place. I'm mellow but prone to enthusiasm.
If you feel you're constantly observing and acting on wonders most other people miss, I can relate.
What I do
I'm a "Product Manager & more" on the Community Team developing communications (blog, issue tracker, wiki, etc.) and creativity (textures,
video tutorials, etc.). I'm also in Studio Blacklight, helping devs to identify and repro critical pain points. Additionally, I'm involved with the inworld Resident eXperience, including exploring the Grid. I specialize in connecting seemingly unrelated pieces together and observing eclecticism that gets missed... all that, and OMG WINDLIGHT!!!!
For more info, see Torley Lives, my personal blog.
How to contact me
I prefer simple, old-fashioned email. torley at lindenlab dot com is my address. I can't promise to respond because I get a lot of correspondence, but I try to read everything I get. Requests to check out places, eclectic antics, and such are usually saved for personal relaxation on weekends.
IMs and notecards get missed because I'm busy working (as shared in my profile's Web tab). I often have to login for a meeting, repro a bug, and do some Grid reconnaissance, then logout. Pardon me if you see my avatar but I'm not interacting — it just means I'm focusing on immediate tasks.
Offline IMs to me get capped. Frequently. I do have IM-to-email turned on, but they're time-consuming to manage (generic subject lines, session timeouts, etc.), so IMs are hardly ever replied to. Again, a well-thought-out email is better.
If you want to chat with me inworld, Office Hours are your answer. I love having visitors. Please accept my advance apologies I will likely not be able to attend events I'm invited to. Maybe someday when my Second Life's work is done. ;)
Got a bug or new feature you want to email me about? Make sure it's in our Issue Tracker with actionable details first, so I can serve you better. I have an excessive amount of odds 'n' ends to keep track of, am unable to reply to queries without a tracking #, and a solid reproduction saves time for us.
Anyone is free to contact me! However, please note I can't give account-specific assistance or forward help requests; the right place for these is our Support Portal. My work queue is overflowing and to add to that would mean to slow down the many, many responsibilities I've already committed to. Questions about my direct responsibilities get higher priority, especially if only I can answer them. And there are times when frequently-asked questions get turned into resources... see below.
Thanxies graciously for understanding. :)
Office hour transcripts
Issue Tracker bugs I've reported
^ Check it out if you wanna see what I've been up to, and/or if you don't know what a filed bug should look like. As a Linden, I'd like to help set a good example and help you be more comfy. :)
Other things of note
- My screen is often crammed with windows because I'm checking out various things inworld. This means I prolly won't see your chat in the open. I apologize if this is so. If I'm available to talk, I'll be very chatty!
- I periodically delete my Friends list. This is not because I don't want Friends, but rather, I'd like a better way to manage contacts. Since I'm prone to relogging, if I decline your offer of friendship, please don't take it personally; it almost certainly means I'm amidst much work!
- Generally, it takes me about a week to get to received inventory items. I like to sit down, sort them out, and enjoy.
- I usually don't blog about stuff (neither professionally nor personally) on request. I already have a long list of topics I'd like to get to "someday" and am inundated in ideas, so thanks in advance for your suggestion, but please understand I most likely won't be able to fulfill your request — unless by the wonder of synchronicity, it happens to already be on my list!
Superfantastic resources I enjoy
- Developers Resource Matrix - It's kinda hard to find on our website, but it's got lots of helpful links I refer to regularly. If you're a content creator or looking to Do-It-Yourself, bookmark it and keep it close.
- PacificRim Exchange's Learning Page - I've seen a lot of resource link lists, and this one is teh trump. Categorization is lovely, and it includes a lot of helpful highlights. Thanx to Claudia Linden for lettin' me know.
Help compilations I founded
Feel free to contribute to these if you know good stuff that should be on 'em!
- Video Tutorials - When words and still pictures aren't enough... the wiki's 3rd-most-viewed page!
- Texture Tools - I love textures! Who doesn't?
- Clothing Tutorials - Making clothing is a cornerstone of SL content creation.
- Snapshots & Postcards - The fine art of inworld photography.
- Office Hours - For those times when you wanna meet a Linden. And discuss stuff.
- Debug Help - Need to learn how to find your SecondLife.log or get your Fast Timers results?