User:Tom32 Anatine
My account was created on 5/7/2007, the same day I explored the world of Second Life and decided to use a child avatar, which I never changed till now. I am following a PG lifestyle and mainly my Second Life contains of helping other residents, which is giving me alot of pleasure.
Here on the wiki I mainly work on translations of existing entries to make their content available to larger parts of the Second Life community. It amazes me each day to see how the different nationalities and cultures are meeting in Second Life, and I am proud to do my part to hel this this inter -racial-continental-lingual and -cultural community.
How I help In-World
First of all I would like to say that everyone who would like to help other residents can do so, it is not neccessary to be in a special group our even work for the provider of the community, you just need a pair of ears to hear when there is a problem among other residents as well as you need patience and of course the wish to help.
When I helped for a while I joined first groups that were specialized on helping other residents, during the Burning Life Event 2007 I was given the high honor to be there as an estate manager and like that had the unique chance to meet alot of residents and help where it was needed.
By now I am "working" as a Volunteer in the Second Life Voluteers program, which allows me to help residents in a very well coordinated way and at many locations.
What are the questions I can help you about?
For sure, I cannot answer every question that occurs, since there is a high variety of used systems and presets that make each resident individual, but still I want you to know that if you have a question, you always can ask. For the case that I should not have the answer myself, I will us ethe available resources to help you in finding a solution. If that does not produce a satisfying result, I will give you instructions to submit a support ticket... My aim is to help you, not to say "sorry I do not know about this ask elsewhere" and not to give you any false information.
Useful help resources online and in-world
You have a question but you do not know where to look, or you have found an answer but quite still need help about the given information? Then you should never hesitate to contact one of the mentors! You can find mentors at several locations in-world, and we would be pleased to help you. Mentors wear the group-tag "Second Life Mentor"
The most famous location for in-world support is "Help Island Public"
If you are experiencing unexpected problems connecting to the grid, or when you occur to have a problem in-world that did not exist before but makes it difficult or even not possible to reach in-world help, I would propose you to check the Blog to see if your problem is listed there and effecting other residents.
Still it might happen that the Blog does not the information that you require. In this case it is the best idea to submit a Support Ticket by using the Second Life Support Portal. To submit a ticket, please visit the following website:
The Second Life Support Portal