Mentor Greeter Infohub Test

• This is the initial information and is subject to change prior to the start of the test. Test may begin on 9/4/08.

Greeters participating in this test will be helping from one main location. This location is a new resident focused location that addresses the "Why be in Second Life" and "Where to go, What to do" questions. The goal is to improve the new user experience and retention through personal as well as documented materials type help provided by Second Life Greeters.

• Location: Hanja Welcome Area or Korea Welcome Area (4 regions)
• 2 Tests / Length: 7 days each with possible extension for additional testing
  • Test One will include a Greeter run tour.
  • Test Two will include the basic OI walk through expansion (see Violet Infohub for example)

Sign Up

Second Life Mentor Greeters who would like to participate should please sign up through the following link.Coming soon

• Please be aware that if you sign up, it will be important to plan to spend time at this test hub as soon as the test begins. Each test is only one week long so every day of data will really matter!

Metrics

• The 4 hub Welcome Area test location will be compared to a similar location.
• The following types of data will be collected:

% Premium

% Returned after 1 day

% Returned after 7 day

% Visited 2nd Location

% Active

Hours Per Login

• And also by Survey offered to new residents by Greeters:

Survey questions will be adjusted for Test 2

Did they leave the hub with a sense of direction on where to go or what to do?

Did they get free items at the hub that helped them? What?

Did they get personal assistance from a Greeter? If yes, was it helpful?

Did they take a tour? If yes, did they become more interested in SL after the tour?

Did they need something that they could not get at the hub that would have made the experience better?

Do they plan to return to this Infohub location in Second Life?

• Signs will be set up around the 4 region test location alerting new residents that Greeters will be giving out a survey link and that the survey is to help us improve the new resident's welcome to Second Life and not a cause for worry.
  • Survey links should be offered to residents in IM so they are clickable or in chat if the area is not crowded.

Standards and Content:

• Mentor Greeters must abide by Tao, CS and TOS and participate as a team
• Promotion of Second Life and assistance that directs new residents to communities of interest or help
  • Greeters should remember that many new residents have no idea what possibilities Second Life offers. So, asking what their interests are is not always very effective. Often it is better to answer the question: What can I do here?..before they even have to ask.
• Greeters should focus on new resident help and discovery
• Basic personal help and referral to existing resources KB, Support and Classes is important.
• Giving Freebies is allowed but should be kept to small amounts at a time please.

Greeter Tours:

• Greeters can offer tours specialized by category of interest. This process will help teach, welcome and address the "Where to go" and "What to do issues".
• Tours can be individual or small groups (6 maximum size)
• Tours can be offered by up to 3 Greeters together if desired.
• Each tour must be pre-planned and offer a notecard of landmarks for the new resident. (Including the test Infohub landmark please)
• All Greeter who wants to offer tours should use the same package of landmarks based on the categories.
• "Ask an SL Greeter about Tours!" signs will be set up on each island of the test area. Those offering tours should stay in the vicinity of these signs so that a new resident will easily be able to find the tour givers.

Tour categories are the following:

Mixed

Scenic

Educational and Non Profit

Business

Showcase

Music

Shopping

Changing the Area

• Please get approval from a VTeam Linden prior to making any changes or additions. We will need to keep any building and additions to the area at a minimum. The idea is to keep the differences between the A and B test hubs, with the exception of the addition of Greeters and one variable to group B, as alike as possible for fair comparisons.