Linden Lab Official:I seem to be having trouble paying. What's going to happen to my account? Will I lose everything?

This article is part of the Extended Second Life Knowledge Base that includes advanced and specialized information. This information was originally provided by Linden Lab, but is not actively maintained nor guaranteed to be accurate. Linden Lab does not certify nor assume any responsibility for this information.

See the official Second Life Knowledge Base for the most current information.

We attempt to bill your account for seven days from the first date of the billing failure (this is an automated process). If, at the end of that seven-day period, we're still unable to bill the balance due, we put your account on hold for an additional 30 days. During that 30-day timeframe, you can go to your account page and update your credit card information and manually push the charge through to immediately reactivate your account.

At any time, you can change your account status to Basic to keep it available to you at no charge. Please note that if you owned land, those charges are billed in arrears, so there may be one more payment due before fees cease to be incurred. All land owned and all land tier donations must be cleared to avoid additional fees.