Bug triage/2008-07-21/Transcript

[10:51] Gesture Female: - Laugh is missing from database.
[10:51] Connecting to: in-world Voice Chat...
[10:51] Connected undefined:
[10:51] Teleport completed: from [1]
[10:51] Connecting to: in-world Voice Chat...
[10:51] Connected undefined:
[10:52] Object owned: by Steve Linden gave you 'Raisehand' ( [2] ).
[10:57] Soft Linden: Oh god they scare me!
[10:57] Alexa Linden: hey all :)
[10:59] Alexa Linden: lol
[11:02] Nyx Linden: if you're in god mode scripts can't detect you
[11:04] Alexa Linden: yes
[11:05] Soft Linden: Is Steve's voice breaking up for anyone else?
[11:05] Monroe Linden: / not for me
[11:05] Nyx Linden: not really, no
[11:05] Steve Linden: https://jira.lindenlab.com/secure/IssueNavigator.jspa?mode=hide&requestId=11920
[11:06] Steve Linden: https://jira.lindenlab.com/secure/IssueNavigator.jspa?mode=hide&requestId=11920
[11:08] Ramzi Linden: steve- and want to mention what clicks/tagging is done to move something to "Been Triaged" ?
[11:08] Soft Linden: thumbsup
[11:08] Nya Linden: does it go to a sub-group for more triage?
[11:09] Steve Linden: maint-render
[11:09] Steve Linden: maint-ui
[11:09] Steve Linden: maint-viewer
[11:09] Steve Linden: featurettes
[11:12] Nya Linden: you can assign to me or aric.
[11:12] Nya Linden: I watch both.
[11:16] Nya Linden: yep. goes way faster.
[11:16] Nyx Linden: middle mouse button works as well
[11:16] Nya Linden: +1 steve
[11:17] Nya Linden: who does the updating of the issues as we triage? Steve / Alexa?
[11:17] Ramzi Linden: nya- usually someone in this group just calls out "I'll triage this one." then we can leapfrog faster
[11:18] Alexa Linden: smart
[11:18] Nya Linden: kk
[11:19] Ramzi Linden: the PJIRA importer uses Crashes, so that will always been the majority tag :)
[11:20] Nya Linden: just needs to be consistent - either allow mute everywhere or not.
[11:20] Soft Linden: Creates a governance issue though. People can always claim they weren't warned if Lindens can be muted.
[11:22] Ramzi Linden: got this one
[11:23] Nya Linden: also, if QA logs a bug, they don't relog it again... bugs won't come back in that case.
[11:23] Soft Linden: Don't need to manufacture the whole workflow here today.
[11:23] Alexa Linden: have offered friendship to Monroe Linden
[11:25] Soft Linden: Bridie notes earlier this month she repros on ATI too
[11:25] Soft Linden: Subject should be edited
[11:26] Nya Linden: I've got this one.
[11:27] Ramzi Linden: region crossing are generally skittish on 1.20 viewer, yeah
[11:28] Soft Linden: Downing that water issue from critical to normal though
[11:29] Soft Linden: "Hey you acer owners....try uninstalling the edata security software that came bundled on your system. I did it. It fixed it. It seems to be the newer models only, because they "forced" it on you and snuck it in, whereas in the past, they simply included a disc. It seems to be operating almost like a really bad firewall, ie: blocking certain functions of SL. "
[11:29] Soft Linden: :p
[11:29] Nya Linden: I'll triage it.
[11:30] Soft Linden: 3 people confirming uninstalling that fixes it.
[11:30] Soft Linden: XP x64? Probably pointless.
[11:31] Nyx Linden: marked critical with a comment "the problem is not critical" :P
[11:31] Soft Linden: I'm using Vista x64 and never saw this crash.
[11:34] Soft Linden: Is it appropriate to cross-tag maint-viewer plus maint-render ?
[11:36] Soft Linden: Moving the external to SVC-
[11:38] Steve Linden: soft: Yes, having both tags is fine, although generally If there is a more specific tag I won't add maint-viewer
[11:39] Dan Linden: what's the link to the bug filter we're looking at?
[11:39] Soft Linden: Dan: https://jira.lindenlab.com/secure/IssueNavigator.jspa?mode=hide&requestId=11920
[11:39] Nya Linden: Dan - https://jira.lindenlab.com/secure/IssueNavigator.jspa?mode=hide&requestId=11920
[11:39] Dan Linden: thanks
[11:41] Nya Linden: mine
[11:42] Nyx Linden: Q is on vacation this week
[11:42] Nya Linden: priority stays as critical?
[11:43] Nya Linden: normal.
[11:43] Nya Linden: kk
[11:44] Nya Linden: mine
[11:45] Nyx Linden: they used to I believe
[11:47] Alexa Linden: lol
[11:47] Nyx Linden: It was working when I was first brought on, which was after havok 4 I think...
[11:53] Coco Linden: did someone just create a megaprim here?
[11:53] Alexa Linden: nope
[11:53] Nyx Linden: slideshow
[11:53] Coco Linden: me too and my minimap went blank except for the dots
[11:54] Nyx Linden: no easy fix for this
[11:55] Alexa Linden: yup
[11:55] Coco Linden: AOs are currently crucial to new users to not walk like ducks
[11:56] Alexa Linden: #1 Coco
[11:56] Nya Linden: walks like a duck.
[11:56] Soft Linden: Ahhhh
[11:56] Soft Linden: It was going to stop being a button - menu only.
[11:56] Soft Linden: Looking for that JIRA
[11:56] Alexa Linden: off to another triage - thanks all
[11:57] Teleport completed: from [3]
[11:57] Squirrel Wood: Birdy!
[11:57] Gellan Glenelg: and that's without using a graphics card? WOW! ;P
[11:57] Connecting to: in-world Voice Chat...
[11:57] Connected undefined:
[11:57] Squirrel Wood: and we have gond from 98 fps down to 78 fps
[11:57] Gellan Glenelg: hi alexa
[11:58] Alexa Linden: Hey all :D
[11:58] Bri Gufler: Hi Folks
[11:58] Gellan Glenelg: hi bri
[11:58] Alexa Linden: Hi Bri
[11:59] Squirrel Wood: Alexa, the next thing I expect from LL is a complete overhaul of the graphics engine.. 8fps in a sim using a Geforce GTX-280 is just not acceptable :p
[11:59] Harleen Gretzky: Hi Alexa
[12:00] Erinyse Planer: tickles alexa as she passes
[12:00] Alexa Linden: hey :)
[12:00] Aimee Trescothick: lo :)
[12:00] Alexa Linden: one sec - getting ready for the meeting
[12:01] Aimee Trescothick: aww, gonna have to go tiny too now :D
[12:01] Alexa Linden: there is always a tiny row around the triages :DD
[12:01] Aimee Trescothick: :D
[12:02] Alexa Linden: we just finished another meeting so people wil be here in a sec
[12:02] Squirrel Wood: Hello Aric! :p
[12:02] Harleen Gretzky: Hi Aric
[12:02] Aric Linden: heya all
[12:02] Bri Gufler: Hi Aric
[12:02] Aric Linden: how is everyone today?
[12:03] Squirrel Wood: disappointed about the clients graphics engine :p
[12:03] Harleen Gretzky: Great! you?
[12:03] Aric Linden: ok, bit under the weather - summer cold reprise in my family
[12:03] Aimee Trescothick: wonders if her sculpties will ever rez
[12:03] Aric Linden: squirrel, what is the disappointment
[12:04] Second Life: Your object 'Tiny Black Recliner' has been returned to your inventory lost and found folder by Liana Linden from parcel 'Linden Open Source Project HQ' at Hippotropolis 239.677, 11.4001 due to parcel auto return.
[12:04] Squirrel Wood: 8fps with a Geforce gtx-280, nvidias top of the top notch graphics card.
[12:04] Erinyse Planer: viri come here
[12:05] Aric Linden: on currrent rc?
[12:05] Nya Linden: Hi all.
[12:05] Squirrel Wood: Aye
[12:05] Harleen Gretzky: HI Nya
[12:05] Bri Gufler: Hi nya
[12:05] Aric Linden: hi Nya
[12:05] Alexa Linden: https://wiki.secondlife.com/wiki/Bug_triage/Monday_Agenda
[12:05] Squirrel Wood: Avatars and the UI really bog down the frame rate
[12:05] Aric Linden: Squirrel have you reported this to the BSI thread?
[12:06] Squirrel Wood: nope
[12:06] Squirrel Wood: It's the 2nd day I am on this graphics card
[12:06] Aric Linden: um, might you?
[12:06] Squirrel Wood: got an url for me?
[12:06] Aric Linden: Squirrel, send me your issue and I'll get it to the right person
[12:08] Aric Linden: alexa, would you like to drive?
[12:08] Alexa Linden: we ready to roll?
[12:08] Alexa Linden: sure!
[12:08] Alexa Linden: VWR-1740[c
[12:08] Alexa Linden: https://jira.secondlife.com/browse/VWR-1740
[12:09] Squirrel Wood: With RC14 I have noticed that it makes excessive use of the swap file even when there is plenty of ram free.
[12:09] Squirrel Wood: and by excessive I mean 25% of a 4GB swap file
[12:10] Nya Linden: Squirrel - is this just with the new video card?
[12:10] Erinyse Planer: nya ive noticed that on both my systems as well regardless of my card
[12:11] Nya Linden: hm.. is this logged anywhere?
[12:11] Squirrel Wood: regardless of the video card used
[12:12] Aric Linden: squirrel, if you can create a pjira item and send me the number, i'll get it looked at for you. I have a feeling this is a card that we need to do some special config for
[12:12] Squirrel Wood: 270mb in ram, 250mb in swapfile is the current usage on my system
[12:12] Aric Linden: I need the details and the configuration (is this on your linux box?)
[12:14] Squirrel Wood: k
[12:14] Aric Linden: with regard to 1740, I'm curious to know if Dolfke is running the native German or Dutch OS
[12:15] Squirrel Wood: I'm running the german winXP
[12:15] Aric Linden: dolfke is on a mac
[12:15] Strawberry Holiday: gave you 25 Prim Dandelion Garden.
[12:15] Aric Linden: part of the problem for dolfke could be the video card itself. there are known heating problems with that card on that machine
[12:16] Aric Linden: regardless, however, I think Chalice has given a lovely reply to Alexa
[12:17] Aric Linden: Alexa - can you ping Steve at some point and ask him if this issue contains any useful additional information to what we already know about this issue.
[12:17] Alexa Linden: I will :)
[12:17] Aric Linden: if so, it should be imported as a viewer thang
[12:17] Alexa Linden: will do
[12:17] Alexa Linden: next up
[12:17] Alexa Linden: MISC-165[c
[12:18] Alexa Linden: https://jira.secondlife.com/browse/MISC-165
[12:19] Harleen Gretzky: Sounds like redmapping
[12:19] Gellan Glenelg: hmmm. it was resolved as cannot repro.. then reopened w/o any further info on how to repro (except the suggestion that "releasing and renewing my IP address" might cause problems)
[12:20] Aric Linden: lovely note from bonham
[12:20] Erinyse Planer: unfortuneately theres only two ways ive foudn to fix that. upgrade my net connection ad periodically have my connection "cleaned"
[12:20] Aric Linden: except it doesn't go quite far enough
[12:21] Aric Linden: it may not be the router. it might be a dynamically granted IP address that's changing mid-session
[12:21] Bri Gufler: Basically bonham seems to be saying they think its a connectivity issue.
[12:21] Erinyse Planer: i think it is
[12:22] Aric Linden: my read is that it's not so much connectivity as the shift in the IP address
[12:22] Aric Linden: but i don't know if SL looks at IP address specifically
[12:22] Bri Gufler: Well the second sentence says that he/she thinks the connection is dropping and then getting a new IP when reconnecting.
[12:23] Gellan Glenelg: [4] seems very similar / more info
[12:23] Bri Gufler: and then talked about a renew/release - which I would think would kill a connection
[12:23] Aric Linden: bri, right
[12:23] Squirrel Wood: wireless ?
[12:23] Aric Linden: i just don't know if that matters
[12:23] Bri Gufler: Right
[12:23] Viridian Exonar: Well.. if the IP was renewed mid-session then the information would not know where to travel to as the previous IP is no longer valid to that client
[12:24] Aric Linden: squirrel, yeah, wireless is a total bleh for us
[12:24] Erinyse Planer: yep. and even if you get the same address back, the client once it detects a drop wont recconect
[12:24] Gellan Glenelg: I find it hard to belive that all the people with this issue are changin IP addresses mid-session
[12:24] Aric Linden: Viridian, that assumes we care about IP address as part of our handshake
[12:24] Aric Linden: agrees with Gellan
[12:24] Bri Gufler: Yeah it seems unlikely.
[12:25] Aric Linden: Let's import and pass to server
[12:25] Alexa Linden: ok
[12:25] Alexa Linden: on to patches
[12:25] Alexa Linden: VWR-5917[c
[12:25] Alexa Linden: https://jira.secondlife.com/browse/VWR-5917
[12:26] Aric Linden: let's take this and pass to viewer
[12:26] Alexa Linden: got it
[12:26] Alexa Linden: VWR-8194[c
[12:27] Alexa Linden: https://jira.secondlife.com/browse/VWR-8194
[12:27] Aric Linden: I don't think we're supporting 64 bit yet
[12:27] Gellan Glenelg: note the "i certainly don't recommend this being imported into the main line viewer code..." in the last comment
[12:28] Aric Linden: nice catch
[12:29] Aric Linden: alexa, import for viewer
[12:29] Alexa Linden: ok
[12:29] Alexa Linden: and now we dip our toes into the Misc Pool
[12:29] Alexa Linden: * WEB-708[c
[12:30] Alexa Linden: https://jira.secondlife.com/browse/WEB-708
[12:32] Harleen Gretzky: Don't know javascript at all but I think I got the right part that is causing this
[12:32] Aric Linden: import, give to jeff
[12:32] Squirrel Wood: not a number ....
[12:32] Alexa Linden: ok
[12:33] Alexa Linden: SVC-2663[c
[12:33] Alexa Linden: https://jira.secondlife.com/browse/SVC-2663
[12:33] Aimee Trescothick: that sounds like a "yes, it does that" :D
[12:33] Gellan Glenelg: agreed
[12:34] Harleen Gretzky: Don't know if it is by design or not, but it i listed as a caveat in the wiki
[12:34] Bri Gufler: I can see why someone could want it to work the way they describe but I guess this really comes down to a design decision.
[12:34] Aimee Trescothick: hmm, if it's always been like that it would be bound to break something that relies on it now
[12:35] Aimee Trescothick: if changed
[12:35] Harleen Gretzky: BamBam Sachertorte added the caveat 5/31/2007
[12:35] Harleen Gretzky: So it has been that way for more than a year at least
[12:36] Aric Linden: i think this is NAAB
[12:36] Aric Linden: erm
[12:36] Aric Linden: NAB
[12:37] Aric Linden: shall we go on?
[12:37] Alexa Linden: VWR-8183[c
[12:38] Alexa Linden: https://jira.secondlife.com/browse/VWR-8183
[12:39] Aric Linden: wow. nice bug
[12:39] Aimee Trescothick: solution "roll another joint"
[12:39] Aric Linden: import -> viewer
[12:39] Aric Linden: giggles
[12:39] Aric Linden: Don't bogart
[12:40] Nya Linden: laughs.
[12:41] Aric Linden: let's smuggle this one in
[12:41] Erinyse Planer: just shakes her head
[12:41] Alexa Linden: assign to?
[12:41] Aric Linden: i'd see if viewer wants to front it
[12:41] Alexa Linden: ok
[12:42] Alexa Linden: VWR-8125[c
[12:42] Alexa Linden: https://jira.secondlife.com/browse/VWR-8125
[12:42] Squirrel Wood: has been asked to try latest rc
[12:42] Gellan Glenelg: 10/Jul/08:" I'll try the new RC when I get home tonight." Nothing since then... re-chase?
[12:42] Erinyse Planer: didnt we have that one or a dupe a couple of wednesdays ago?
[12:42] Squirrel Wood: and report if problem persists
[12:42] Alexa Linden: NMI?
[12:42] Alexa Linden: since we haven't heard bacK?
[12:43] Alexa Linden: *Needs More Info
[12:43] Alexa Linden: up next is VWR-8195[c
[12:44] Alexa Linden: https://jira.secondlife.com/browse/VWR-8195
[12:44] Gellan Glenelg: I think Sammytha is saying she used a transparent texture for skin, but it didnt show as transparent.....
[12:44] Squirrel Wood: I smell a GTX-260
[12:44] Gellan Glenelg: But I don't think it's supposed to : transparent skin isn't supported
[12:44] Squirrel Wood: The transparent effects not work, but cant modify the Lips color, eyebrows color, freckless... Only show in WHITE!.
[12:45] Aric Linden: cool bug
[12:45] Aric Linden: This should go to QA for a repro - I have a sneaky feeling this is card/OS related
[12:45] Aric Linden: lotta good issues today
[12:45] Alexa Linden: ok
[12:45] Erinyse Planer: might be. might also be the format of the textures they are importing
[12:45] Alexa Linden: very true
[12:46] Alexa Linden: VWR-5319[c
[12:46] Aimee Trescothick: yeah, be good if they could attach the file
[12:46] Erinyse Planer: if i import .tga's transparancy isnt supported. pngs on the other hand are
[12:46] Squirrel Wood: png with alpha channel even though its all opaque ?
[12:46] Alexa Linden: https://jira.secondlife.com/browse/VWR-5319
[12:46] Alexa Linden: trans. prims?
[12:47] Aric Linden: yeah maybe
[12:47] Erinyse Planer: thinking maybe..
[12:47] Squirrel Wood: old system
[12:47] Aric Linden: I think 5319 is card specific
[12:47] Alexa Linden: I'm not sure the difference between mouse and camera
[12:47] Squirrel Wood: see system specs. SL barely runs on that one
[12:47] Aric Linden: I don't think we support that card
[12:47] Aric Linden: jinx
[12:47] Aric Linden: belgian ale
[12:48] Alexa Linden: ok - I can post the system req. link
[12:48] Squirrel Wood: 384mb ram....
[12:48] Aimee Trescothick: replaced graphics card with a Ouija board?
[12:48] Alexa Linden: hahahaha
[12:48] Aric Linden: grins at Aimee
[12:48] Aimee Trescothick: ;)
[12:48] Aric Linden: i think this is mom and dad's old computer
[12:48] Squirrel Wood: My suggestion: Upgrade system.
[12:48] Alexa Linden: VWR-4164[c
[12:48] Alexa Linden: https://jira.secondlife.com/browse/VWR-4164
[12:48] Erinyse Planer: i hate to say it but i think solution would be "time to shop dell's clearance"
[12:49] Aric Linden: nods at Erinyse
[12:49] Erinyse Planer: cause i dotn think that thing -can- be upgraded.
[12:49] Alexa Linden: NMI ?
[12:49] Squirrel Wood: slow textures: definitely the case.
[12:49] Alexa Linden: nothing since may
[12:50] Squirrel Wood: I've had 25 128x128 textures that stuck at 32x32 for an eternity and would not complete loading
[12:50] Squirrel Wood: So its definitely an issue
[12:50] Erinyse Planer: as for 4164 i have that issue but i cant repo it consistantly
[12:51] Squirrel Wood: in a busy sim you see it happen more frequently
[12:51] Aric Linden: I think Harleen has asked a good question on this one
[12:51] Bri Gufler: could this be related to asset/inventory server issues? or does it happen all the time with that texture/prim?
[12:51] Harleen Gretzky: Texture is showing 0x0 also
[12:51] Squirrel Wood: clearing cache will not fix it
[12:52] Bri Gufler: I have seen textures not load and say 0x0 during asset server issues. But the problem goes away.
[12:52] Bri Gufler: (after the server issues are resolved)
[12:53] Aric Linden: sorry to be dense, where do you see that Squirrel?
[12:53] Squirrel Wood: ctrl-shift-3
[12:53] Squirrel Wood: textures load fine in this sim as its not very busy
[12:54] Squirrel Wood: where it says WxH
[12:54] Aric Linden: right, thanks
[12:54] Aric Linden: this could be a bunch of things - not all of which are fixable
[12:55] Viridian Exonar: sledgehammer and duct tape?
[12:55] Alexa Linden: mark with last triaged date?
[12:55] Aric Linden: yes please
[12:55] Aric Linden: One more?
[12:55] Alexa Linden: Hi Eata Kitty!
[12:55] Alexa Linden: sure
[12:55] Eata Kitty: Yo
[12:55] Alexa Linden: SVC-1570[c
[12:56] Alexa Linden: https://jira.secondlife.com/browse/SVC-1570
[12:56] Squirrel Wood: camera shift in and out is caused by object behind avatar.
[12:56] Squirrel Wood: where the object is close to the avatar
[12:56] Squirrel Wood: solution: turn or step away from object.
[12:56] Aric Linden: import for server
[12:56] Bri Gufler: Wasnt there a bug when H4 first came out where this was happening for transparent objects too - but it was fixed?
[12:56] Erinyse Planer: yep and we've seen this on more then a few wednessdays so im betting this is already imported
[12:57] Gellan Glenelg: hmmm. I see this a lot... even when completely in the open / no objects near
[12:57] Alexa Linden: ok - nya, let's se if we can find a dup?
[12:57] Alexa Linden: after the meeting?
[12:57] Nya Linden: sounds good to me.
[12:57] Alexa Linden: and that's it for the day friends
[12:57] Alexa Linden: a reminder that Bridies' Triage is cancelled on Weds.
[12:57] Squirrel Wood: Be OSSM and have a good afternoon ^^
[12:58] Alexa Linden: She's off on a vacation :)
[12:58] Erinyse Planer: what happened?
[12:58] Erinyse Planer: oh
[12:58] Alexa Linden: so I'll see you all here next Monday
[12:58] Bri Gufler: Take care everyone
[12:58] Harleen Gretzky: ttfn
[12:58] Alexa Linden: Thanks, as always for all your help, wonderful pointers and suggestions

Bug triage/2008-07-21/Transcript

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