Difference between revisions of "Invisible Avatar"
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{{Help|BugFixes=*}} | {{Help|BugFixes=*}} | ||
If you are unable to see your avatar, it could be due to any of several reasons, | |||
including your graphics card, drivers or internet connection. | including your graphics card, drivers or internet connection. | ||
===Are you using two monitors?=== | |||
Are you using two monitors? | |||
At least on some computers, if you have two monitors and you rebake your av's texture | At least on some computers, if you have two monitors and you rebake your av's texture | ||
when your SL window is not sitting in the primary (i.e. first) monitor, you will | when your SL window is not sitting in the primary (i.e. first) monitor, you will | ||
turn transparent. If this happens, just move the window back to your primary monitor | turn transparent. If this happens, just move the window back to your primary monitor | ||
and rebake again. | and rebake again. | ||
===What graphics card are you using?=== | |||
What graphics card | |||
Click on the Help menu at the top of your screen, and select 'About Second | Click on the Help menu at the top of your screen, and select 'About Second | ||
Life'. In the window that opens, your graphics card type and manufacturer are | Life'. In the window that opens, your graphics card type and manufacturer are | ||
listed about half way down. | listed about half way down. | ||
Second Life supports medium to higher end nVidia and ATI cards. Support for | Second Life supports medium to higher end nVidia and ATI cards. Support for | ||
Intel graphics (which is a chipset on the motherboard designed primarily for 2D | Intel graphics (which is a chipset on the motherboard designed primarily for 2D | ||
graphics) is not available. | graphics) is not available. | ||
===Are you using the latest graphic card drivers?=== | |||
Even brand new PC's often ship with outdated graphics card drivers. It is highly | Even brand new PC's often ship with outdated graphics card drivers. It is highly | ||
recommended you go to the site for your graphics card and download and install | recommended you go to the site for your graphics card and download and install | ||
the latest graphic card drivers.<br> | the latest graphic card drivers.<br> | ||
ATI cards: www.ati.com | *ATI cards: www.ati.com | ||
nVidia based bards: www.nvidia.com | * nVidia based bards: www.nvidia.com | ||
===Still invisible?=== | |||
Open up preferences (ctrl-p) and click on the following tabs: | |||
Open up preferences (ctrl-p) and click on the following tabs: | |||
* Graphics Tab: Change 'Draw Distance' from 128 down to 96, and click 'apply' | |||
Graphics Tab: | * Graphics Detail Tab: Locate 'Avatar Vertex Program' under the shaders section and UNcheck it - | ||
click apply. If it is unavailable it means your graphics card does not support it. | |||
Graphics Detail Tab: | |||
click apply | |||
* Make sure the 'avatar mesh detail' slider down the bottom is in the middle | * Make sure the 'avatar mesh detail' slider down the bottom is in the middle | ||
setting. | setting. | ||
Adv. Graphics Tab: | *Adv. Graphics Tab: | ||
* Disable AGP graphics (if selected) by unchecking it. | ** Disable AGP graphics (if selected) by unchecking it. | ||
* Increase Graphics Memory to the maximum available (if not already selected) | ** Increase Graphics Memory to the maximum available (if not already selected) | ||
* Click Apply | ** Click Apply | ||
Network Tab: | *Network Tab: | ||
* Maximum Bandwidth - this setting should be changed to a speed lower than your | ** Maximum Bandwidth - this setting should be changed to a speed lower than your | ||
internet connection speed.<br> | internet connection speed.<br> | ||
Suggestions: 768 Kb Internet speed, set to 400 kbps<br> | Suggestions: 768 Kb Internet speed, set to 400 kbps<br> | ||
1MB/s Internet speed, set to 500 kbps<br> | 1MB/s Internet speed, set to 500 kbps<br> | ||
1.5MB/s or greater, set to 1000 kbps<br> | 1.5MB/s or greater, set to 1000 kbps<br> | ||
* Increase Disk Cache size to the maximum (1000 MB) | * Increase Disk Cache size to the maximum (1000 MB) | ||
* Click Apply | * Click Apply | ||
* Still under the Network tab, click the 'Clear Cache' button. then click OK | * Still under the Network tab, click the 'Clear Cache' button. then click OK | ||
Log out of Second Life. Log back in | Log out of Second Life. Log back in. | ||
===No, all that didn't help!!! What now?=== | |||
No, all that didn't help!!! What now? | |||
It's possible your firewall may be preventing transfer of some data - try | It's possible your firewall may be preventing transfer of some data - try | ||
disabling your firewall temporarily and relogging in to Second Life. Should that | disabling your firewall temporarily and relogging in to Second Life. Should that | ||
not assist, please contact our tech support department via support@secondlife. | not assist, please contact our tech support department via support@secondlife. | ||
listing your system specifications, and the steps you have tried (as above) to | listing your system specifications, and the steps you have tried (as above) to | ||
correct the issue. | correct the issue. | ||
[[Category: | [[Category:Troubleshooting]] |
Revision as of 15:36, 6 August 2010
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If you are unable to see your avatar, it could be due to any of several reasons, including your graphics card, drivers or internet connection.
Are you using two monitors?
At least on some computers, if you have two monitors and you rebake your av's texture when your SL window is not sitting in the primary (i.e. first) monitor, you will turn transparent. If this happens, just move the window back to your primary monitor and rebake again.
What graphics card are you using?
Click on the Help menu at the top of your screen, and select 'About Second Life'. In the window that opens, your graphics card type and manufacturer are listed about half way down.
Second Life supports medium to higher end nVidia and ATI cards. Support for Intel graphics (which is a chipset on the motherboard designed primarily for 2D graphics) is not available.
Are you using the latest graphic card drivers?
Even brand new PC's often ship with outdated graphics card drivers. It is highly
recommended you go to the site for your graphics card and download and install
the latest graphic card drivers.
- ATI cards: www.ati.com
- nVidia based bards: www.nvidia.com
Still invisible?
Open up preferences (ctrl-p) and click on the following tabs:
- Graphics Tab: Change 'Draw Distance' from 128 down to 96, and click 'apply'
- Graphics Detail Tab: Locate 'Avatar Vertex Program' under the shaders section and UNcheck it -
click apply. If it is unavailable it means your graphics card does not support it.
- Make sure the 'avatar mesh detail' slider down the bottom is in the middle
setting.
- Adv. Graphics Tab:
- Disable AGP graphics (if selected) by unchecking it.
- Increase Graphics Memory to the maximum available (if not already selected)
- Click Apply
- Network Tab:
- Maximum Bandwidth - this setting should be changed to a speed lower than your
internet connection speed.
Suggestions: 768 Kb Internet speed, set to 400 kbps
1MB/s Internet speed, set to 500 kbps
1.5MB/s or greater, set to 1000 kbps
- Increase Disk Cache size to the maximum (1000 MB)
- Click Apply
- Still under the Network tab, click the 'Clear Cache' button. then click OK
Log out of Second Life. Log back in.
No, all that didn't help!!! What now?
It's possible your firewall may be preventing transfer of some data - try disabling your firewall temporarily and relogging in to Second Life. Should that not assist, please contact our tech support department via support@secondlife. listing your system specifications, and the steps you have tried (as above) to correct the issue.