Difference between revisions of "Linden Lab Official:I made a mistake in my request to process account credits (US$ to check or Paypal). How do I cancel the request?"
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If you think you've made a mistake in requesting account credits to be processed: | If you think you've made a mistake in requesting account credits to be processed: | ||
# Go to our website at [http://secondlife.com ][http://www.secondlife.com/ secondlife.com]. | |||
# Go to our website at secondlife.com. | #* Click your Second Life name next to "Welcome," at the top to open [http://secondlife.com/my your Dashboard]. | ||
#* Click your Second Life name next to "Welcome," at the top to open your Dashboard. | |||
#* If you're not logged in, click '''Login''' at the top, then log in and you'll be brought to your Dashboard. | #* If you're not logged in, click '''Login''' at the top, then log in and you'll be brought to your Dashboard. | ||
# In the list of links on the left of your Dashboard, click '''Manage''' under the Linden Exchange heading, then click '''Process Credit History'''. Your Process Credit History page opens. | # In the list of links on the left of your Dashboard, click '''Manage''' under the Linden Exchange heading, then click '''Process Credit History'''. Your Process Credit History page opens. | ||
| Line 14: | Line 11: | ||
#* Residents with a Premium account or Concierge status can initiate a Live Chat session. | #* Residents with a Premium account or Concierge status can initiate a Live Chat session. | ||
#* Residents with a Premium account or Concierge status can submit support tickets related to billing and L$. | #* Residents with a Premium account or Concierge status can submit support tickets related to billing and L$. | ||
#* Concierge level Residents may call the Concierge Support Line, which they can find via our Support Portal. | #* Concierge level Residents may call the Concierge Support Line, which they can find via our [http://secondlife.com/support Support Portal]. | ||
#* Any Resident can contact us by phone; please read the following Knowledge Base article to find out how: Contacting Linden Lab Billing. | #* Any Resident can contact us by phone; please read the following Knowledge Base article to find out how: [http://d3.parature.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=6500 Contacting Linden Lab Billing]. | ||
[[Category:LindeX]] | [[Category:LindeX]] | ||
[[Category:My Account]] | [[Category:My Account]] | ||
Revision as of 13:03, 5 October 2009
If you think you've made a mistake in requesting account credits to be processed:
- Go to our website at [1]secondlife.com.
- Click your Second Life name next to "Welcome," at the top to open your Dashboard.
- If you're not logged in, click Login at the top, then log in and you'll be brought to your Dashboard.
- In the list of links on the left of your Dashboard, click Manage under the Linden Exchange heading, then click Process Credit History. Your Process Credit History page opens.
- Verify the transaction information.
- If the email, mailing address, or amounts are incorrect and the transaction needs to be cancelled, please contact us through any of the following methods:
- Residents with a Premium account or Concierge status can initiate a Live Chat session.
- Residents with a Premium account or Concierge status can submit support tickets related to billing and L$.
- Concierge level Residents may call the Concierge Support Line, which they can find via our Support Portal.
- Any Resident can contact us by phone; please read the following Knowledge Base article to find out how: Contacting Linden Lab Billing.