Linden Lab Official:I need to report a region being offline.

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Revision as of 18:33, 6 October 2009 by Fritz Linden (talk | contribs) (Revised Parature import)
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  • "This region is offline."
  • "The simulator is offline."
  • "Region not available."
  • "We've got a sim down!"

No matter how you put it, it's the same thing: Sometimes entropy gets the best of us, and a region will go offline, rendering it inaccessible. The reasons for such a thing happening could unfortunately be many and various, but they're not quite as important as letting us know when it happens!

KBnote.png Note: Remember to check the Status Blog -- we might already be aware of the issue, in which case we're working to fix it.

To report a region being offline, please submit a support ticket. Both Basic and Premium account holders can submit tickets for this particular problem:

  • Premium users: Select Land and Region Issues from the Ticket Type dropdown and Region is down from Region Request. Fill out all other fields accordingly, including these helpful details:
  • ** The region's name
    • The time (it helps if it's in 24-hour format, Pacific Standard Time)
    • Anything unusual you may have observed before the region went offline
  • Residents with a Premium account can also start a Live Chat session through the Support Portal.
  • Basic users should select Special Questions- Basic account or Guest Login from the Ticket Type dropdown and Region is down from the dropdown below. A ticket of any other type will be ignored.
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