User:JetZep Zabelin/Mentoring in the face of abuse

Assume good faith towards everyone. Even when faced with outright abuse.

Help the person by finding out what they are upset about. Often, their upset is based on second life difficulties and they may have had past bad experiences in seeking help. Help them find what they need.

If abuse continues, tell them what you think they are doing that is against the community standards. Talk to them and give them time to come to an understanding even if in disagreement. They should reform somewhat at this point. If their abuse continues, file an AR and let the Lindens handle it. (If you not at a welcome area or infohub, you'll have to contact the sim owner(s)/officers.) Try to remain at the area, mute if you must. If the abuse is beyond your tolerance level, call for other Mentors to the area and teleport away.

There are things you can do to calm the environment, based on your skill and knowledge of SL. But never should you take any offensive measures on another avatar, doing so is a violation of Tao.