Bug Tracker/Status

Here's how Linden Lab uses the workflow status and resolution field:

Awaiting Review: Initial state when an issue/ticket is created or when it is reopened closed state. All issues in in this state will be reviewed and triaged.

Been Triaged: This state indicates that the issue is being reviewed by Linden Lab.

Accepted: When an issue has been imported to an internal Linden Lab project, it will be marked as Accepted.

Needs More Info: The issue lacks actionable information. Add the info or it CAN'T be investigated.

Information Provided: The issue has been updated with the necessary information.

Closed

Resolution = Contact Support: The issue does NOT belong in the Bug Tracker, and needs to be handled through the Support Portal or Second Life Answers.
Resolution = Expected Behavior: This is NOT a bug and functions by design See Expected Behavior aka Not a Bug.
Resolution = Duplicate: There's another issue about the same problem.
Resolution = Unactionable: Problem described in the ticket is not in a form that action can be taken (i.e. it's too broad)
Resolution = Not Applicable: The Reporter has decided to close the issue.

Diagram of Workflow

Note: