Community Tools User Group/7-July-2011

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Unfortunately this transcript is incomplete and only covers the meeting minutes until 1:42PM

Transcript for Thursday July 7, 2011

[13:00] Lexie (lexie.linden) Hi ㋡
[13:00] Torben (torben.trautman) hi lexie
[13:00] Argus Collingwood hihi Lexie
[13:00] Peewee Musytari u can ask lexie about answers today..she be scared of u
[13:00] Techwolf Lupindo Hi all
[13:00] bee Baroque /me waves to lexie \o
[13:00] Peewee Musytari oops hi lexie
[13:00] Peewee Musytari lol
[13:00] Lexie (lexie.linden) lol
[13:00] bee Baroque hehehe
[13:00] Peewee Musytari busted
[13:00] bee Baroque yes haha
[13:00] Lisa Fossett laughs
[13:01] Argus Collingwood hihi Qie
[13:01] Peewee Musytari why is this sit like I am taking a snapshot
[13:01] Qie (qie.niangao) Hiya Argus... everybody.
[13:01] bee Baroque hi qie, rand \o
[13:01] Peewee Musytari thats better
[13:01] Lexie (lexie.linden) Add your topics please!
[13:01] bee Baroque because you are, peewee
[13:01] Torben (torben.trautman) hi Quie
[13:01] Torben (torben.trautman) hi Rand
[13:01] Argus Collingwood hihi Rand
[13:02] Lexie (lexie.linden) I Need to be afk just a moment
[13:02] Lexie (lexie.linden) brb
[13:02] Peewee Musytari kk
[13:02] bee Baroque ok
[13:02] Peewee Musytari hb we might start a sensible convo
[13:02] Rand (rand.linden) howdy
[13:02] Lisa Fossett Bee, I'm loving your outfit
[13:02] Peewee Musytari hey hey Rand
[13:02] bee Baroque oh, thanks lisa!
[13:02] bee Baroque nice spin, eddie
[13:02] Lisa Fossett with the skin it's hard to tell where it begins and ends....and I find that very cool
[13:02] bee Baroque *eddi
[13:03] Peewee Musytari lisa hasn`t all rezzed for me yet
[13:03] bee Baroque :)
[13:03] Peewee Musytari didn`t u have a parasol just now?
[13:03] Eddi (eddi.decosta) /me poke rand, sorry :)
[13:03] Peewee Musytari bee stole it I bet
[13:03] Lisa Fossett I detached it because it wasn't working with the sit
[13:03] bee Baroque /me glares at peewee
[13:04] Eddi (eddi.decosta) hug lexie :) xxxxxx
[13:04] Eddi (eddi.decosta) hi all :)
[13:04] bee Baroque go play with qie, peewee. you can talk oil
[13:04] Eddi (eddi.decosta) ..
[13:04] Qie (qie.niangao) /me squeaks
[13:04] Lexie (lexie.linden) back
[13:04] Lexie (lexie.linden) sorry about that
[13:04] Argus Collingwood /me hand Qie oilcan
[13:05] Torben (torben.trautman) welcome back
[13:05] bee Baroque wb lexie
[13:05] Argus Collingwood oilcan
[13:05] Lexie (lexie.linden) thanks
[13:05] Eddi (eddi.decosta) :)
[13:05] Lexie (lexie.linden) Add topics here if you have any please!
[13:06] Lexie (lexie.linden) ok, lets get started ㋡
[13:06] Lexie (lexie.linden) Updates...we are a bit lean in that area today
[13:06] Lexie (lexie.linden) Answers:
[13:06] Lexie (lexie.linden) We are still looking at the bug for image upload. No news yet
[13:06] Peewee Musytari oops
[13:06] Lexie (lexie.linden) Also..
[13:07] Lexie (lexie.linden) The hover text on the new smilies is not added yet, but should be soon
[13:07] bee Baroque awesome
[13:07] Peewee Musytari Answers: ......? lol you changed the subject there
[13:07] Lexie (lexie.linden) Currently we are still working on a design to make Answers more "forum like"n
[13:08] Lexie (lexie.linden) lol
[13:08] Lexie (lexie.linden) Well yes I did, sorry lol
[13:08] Peewee Musytari the news is good then
[13:08] Peewee Musytari lol
[13:08] Lexie (lexie.linden) Hopefully by next meeting we will have some changes to the Answers format
[13:08] Lexie (lexie.linden) Thats the goal
[13:08] Peewee Musytari is thats 2 weeks?
[13:09] Lexie (lexie.linden) yes in 2 weeks Peewee
[13:09] Peewee Musytari woots!!
[13:09] Peewee Musytari ty
[13:09] Lexie (lexie.linden)
[13:09] bee Baroque \o/
[13:09] Eddi (eddi.decosta) take my place Rand :)
[13:09] Lexie (lexie.linden) No updates on forums that I know of yet
[13:10] Lexie (lexie.linden) Rand, any KB updates?
[13:10] Peewee Musytari did the thing with fashoin get sorted?
[13:10] Peewee Musytari on the forums
[13:10] Lexie (lexie.linden) Not yet Peewee
[13:10] Rand (rand.linden) eddi thx no worries
[13:11] Peewee Musytari forums seem to have been doing pretty well since you rearranged the groups
[13:11] Lexie (lexie.linden) Rand any updates?
[13:11] Peewee Musytari not seen so many threads moved
[13:11] Lexie (lexie.linden) (agreed Peewee)
[13:11] Rand (rand.linden) not muchy to report this wek
[13:11] Lexie (lexie.linden) ok
[13:11] Rand (rand.linden) he...much
[13:11] Lexie (lexie.linden) Hi Daniel
[13:11] Argus Collingwood hihi Daniel
[13:12] Lexie (lexie.linden) There is an item on the agenda I did not cover in updates
[13:12] Lexie (lexie.linden) The feedback forum link location
[13:12] Lexie (lexie.linden) I do see some feedback happening in there. And much less off topic stuff.
[13:13] Daniel Voyager Hey
[13:13] Lexie (lexie.linden) I think it is ok as is. Or do you all still think it needs to be more visible
[13:13] Peewee Musytari hard to know if its cos there is less feedback or if people can`t find it
[13:13] Lexie (lexie.linden) hmmm
[13:14] Peewee Musytari there was a thread started in GD about PM spam which normally would have gone in feedback
[13:14] Lexie (lexie.linden) good point
[13:14] Peewee Musytari but maybe she would have posted it in GD anyway
[13:15] Lexie (lexie.linden) Id like to wait and see if the views on that forum are holding reasonably steady. If it has a huge drop, maybe we can link it in other places too
[13:15] Lexie (lexie.linden) Lets give it a couple more weeks ok?
[13:15] Peewee Musytari sounds good
[13:15] Peewee Musytari after that we`ll need it for feedback on the answers fix hehe
[13:15] Rand (rand.linden) Oh, there is one small thing: we just reorked he Commujnity resourcs Portal on the wiki: ... comments welcome
[13:16] Rand (rand.linden) *reworked
[13:16] Lexie (lexie.linden) Yes! Its much better now I think!
[13:16] Lexie (lexie.linden) Easir to read and find good info
[13:16] Lexie (lexie.linden) easier*
[13:16] Lexie (lexie.linden) Nice work getting that in there Rand
[13:17] Rand (rand.linden) ty!
[13:17] Qie (qie.niangao) lol... queue up that page for reworking again, once G+ is open to the public. ;)
[13:17] Lexie (lexie.linden) Liisa, you had a question?
[13:17] Lexie (lexie.linden) UG meeting for the service? Explain a bit more please?
[13:18] Liisa Runo the same stuff we talked with Jack Linden about
[13:18] Lexie (lexie.linden) ok, so Land UG
[13:18] Qie (qie.niangao) Jack used to own Support and Land... so those both probably need some UG attention.
[13:19] Qie (qie.niangao) (and, at one point, Governance, but that's... a whole different can of worms for a UG)
[13:19] Lexie (lexie.linden) I do not think support is planning a UG at this time
[13:19] Liisa Runo secondlife has many levels of service. land is not the only thing we get from LL that is not covered in otehr UG's
[13:19] Lexie (lexie.linden) I can find out about Land
[13:19] Lexie (lexie.linden) If you would add your suggestions on the agenda I will follow up
[13:20] Peewee Musytari there isn`t a marketplace one either..though would need a brave linden for that
[13:20] Liisa Runo so for example if we want to cry about the new way of dealing tickets and AR's we could go there
[13:20] Qie (qie.niangao) yes... Land is very conspicuous in its absence, being LL's #1 source of revenue (by far)
[13:20] Argus Collingwood /me nods to Qie
[13:20] Lexie (lexie.linden) I can pass on that you are rquesting more user groups
[13:20] Liisa Runo thanks
[13:20] Qie (qie.niangao) thanks Lexie
[13:20] Argus Collingwood PeeWee the Merchant stuff is run by Brooke
[13:20] Lexie (lexie.linden) sure
[13:21] Eddi (eddi.decosta) salut Laurent :)
[13:21] Argus Collingwood there is a Merchant commerce group
[13:21] A (laurent.bechir) bonjour :)
[13:21] Lexie (lexie.linden) So, we covered the agenda. Any other Forums, blogs, Answers or KB topics you want to discuss?
[13:21] Argus Collingwood pm spam?
[13:22] Lexie (lexie.linden) Argus, that should be resolved. I know a bunch of people got that
[13:22] Argus Collingwood Dorah the pm spammer
[13:22] Lexie (lexie.linden) Best thing to do when that happens is send a message to Katy Moderator
[13:22] Argus Collingwood kk
[13:22] Peewee Musytari on the UG list Argus?
[13:23] Argus Collingwood lemme check Peewee
[13:23] Lexie (lexie.linden) What else is on your minds about the community platform?
[13:23] bee Baroque do i remember incorrectly or did we have a report button on pms in the old forum?
[13:23] bee Baroque PMs
[13:23] Lexie (lexie.linden) Good question.. I "think" we did
[13:23] Peewee Musytari don`t recall...don`t think anyone ever wrote to me lol
[13:23] Lisa Fossett Lexie, I know it's Governance or Resi or whatever, but I am frequently getting reports (as a mentor) ARs are not being handled.
[13:24] bee Baroque i think so too, cause i did get pm spam there. similar to this dorah, and i reported it with the click of a link
[13:24] Lisa Fossett And I've seen the same myself
[13:24] Lisa Fossett These are not questionable situations. And nothing happens. People are quite concerned (therefore they come to me as if I know more)
[13:25] Lexie (lexie.linden) Lisa: I dont have an answer to that. I think sometimes ARs are handled but you do not see the results, since they are taken care of privately
[13:25] Qie (qie.niangao) I wonder.... Is there any thought of integrating the Community Platform more effectively with the new user experience, in-world? As in, maybe, interactive kiosks of the KB, Answers, etc., infoHubs, etc.?
[13:25] Lisa Fossett I know that, but I have plenty of visible cases that have not been handled.
[13:25] Eddi (eddi.decosta) oh Lexie, about that what wrong with some Scout, in support service?
[13:25] Qie (qie.niangao) (sorry, "... *in* InfoHubs, etc."
[13:25] Lexie (lexie.linden) Qie, good thought. Yes, we are considering more ways to integrate everything. Nothing solid yet though
[13:25] Argus Collingwood not a report button on pm spam
[13:26] Lexie (lexie.linden) Eddi? Explain please?
[13:26] Eddi (eddi.decosta) honestly the support service, in live chat or phone for french resident is VERY poor , i qualify that like a pure crap.
[13:26] Qie (qie.niangao) I think a lot of the folks here and in the Answers forum would be very eager to try to help with any new initiatives to improve new user experience... so... you can get volunteers quickly, if resident participation will help.
[13:27] Lexie (lexie.linden) Thats awesome Qie! You know I love volunteers ㋡
[13:27] Qie (qie.niangao) :)
[13:27] Peewee Musytari lol
[13:27] Eddi (eddi.decosta) Lexie, some responsvie of the support do some treat of abuse staff note, and close the phone line on nose without respect ...
[13:27] Lexie (lexie.linden) Eddi and Lisa: I don't have the answers to the support issues you are mentioning. I know language issues can be difficult though.
[13:28] Lexie (lexie.linden) I can pass on your feedback.
[13:28] Lisa Fossett nods...hoped you could at least put a bug in someone's ear.
[13:28] Lexie (lexie.linden) Will do
[13:28] Lexie (lexie.linden)
[13:28] Lisa Fossett :)
[13:28] Torben (torben.trautman) :)
[13:28] Eddi (eddi.decosta) Lexie, yeah but i prefrs the old resi team for sure, the new teamdo the jub just like the bull** to pass at an other thing
[13:28] Peewee Musytari do u know if there is a support email address?...people keep getting replies from saying they won`t be read or dealt with
[13:28] グラウ2022ハック (c0lm4r.carter) see u later
[13:29] Lexie (lexie.linden) You need to look on the Support portal for the best contact info Peewee
[13:29] Eddi (eddi.decosta) Lexie, sorry my language, but its frustrating for some resident if it paid 125$ usd for a service deficiant like that :)
[13:29] Peewee Musytari there is no email that I can find
[13:30] Lexie (lexie.linden) I understand Eddi. Im sorry if there are issues for some in other languages :(
[13:30] Eddi (eddi.decosta) QA service after sale is not very here :/
[13:30] Liisa Runo that is the support e-mail i send mail there when every other ways of contacting LL for support has failed. And so far lindens who have replied to my mail's there have managed to help me. (if i give them 2 months time to help me and keep reminding them about my case once a week)
[13:30] Peewee Musytari *reports being moslested at meeting*
[13:30] Peewee Musytari lol
[13:31] bee Baroque /me whisltes
[13:31] Lisa Fossett giggles
[13:31] bee Baroque /me corrects bad spelling
[13:31] Lexie (lexie.linden) I know you all have support type questions. Unfortunately, I am not in support so I cannot speak to those issues.
[13:31] Liisa Runo so, give us the support UG ;)
[13:31] Lexie (lexie.linden) hehe
[13:32] Lexie (lexie.linden) I can pass on that you are asking for a UG but I dont think that one is planned at this time
[13:32] Peewee Musytari its a shame they don`t want to talk to us...we could say WTG!! for getting rid of age verification and cutting the questions posted by half...but they didn`t even blog about that
[13:32] Eddi (eddi.decosta) @lexie, ok but can you refers my said at a Manager of support staff , consider that like a complaint againts some Scout employee
[13:32] Liisa Runo just group it with the "service" UG
[13:33] Lexie (lexie.linden) I have a question for you
[13:33] Peewee Musytari uh oh..we didn`t study
[13:33] Eddi (eddi.decosta) /me caugh , its not like the mentor AO ..
[13:33] Lexie (lexie.linden) Now that time has passed, do you feel more comfortable on the community platform?
[13:33] capslock8 mais o gue esta acontesendo
[13:33] Lexie (lexie.linden) lol peewee
[13:34] Lisa Fossett as a casual user, I do
[13:34] Peewee Musytari if we say yes are u gonna change it again? lol
[13:34] Lexie (lexie.linden) :p
[13:34] Lexie (lexie.linden) dont temp me!
[13:34] Lexie (lexie.linden) tempt*
[13:34] Eddi (eddi.decosta) Lexie, yeah sorry its just an comment for that new support service, after i,m ok :)
[13:34] Argus Collingwood it;s ok getting used to it but the desire to really post is less than tweeting lol
[13:34] Qie (qie.niangao) Honestly, I never had that big a problem with this generation. I 'bout lost my wits with Jive, but this hasn't been that bad. Not that the improvements haven't been good to see.
[13:35] Liisa Runo /me has been quite happe with the current platform. Only hate to see the silly liisa.runo style names all over. Why not display the names properly?
[13:35] Peewee Musytari comfort comes with getting used to it, so yes ...not sure thats true for people unfamilar with it
[13:35] Lexie (lexie.linden) Good point, new user perspective might be different
[13:35] capslock8 um rrobo
[13:35] capslock8 2
[13:36] bee Baroque i like the new forum. the friends/ignore list is cool. could it be possible to have the "last post" (by friend) clickable?
[13:36] bee Baroque *latest post"
[13:36] Peewee Musytari don`t see many positive comments about it from new users....they are positive about the help they get
[13:37] Peewee Musytari see a lot of people telling us its confusing
[13:37] Lexie (lexie.linden) The latest post should be clickable now
[13:37] Lexie (lexie.linden) Is it not working for some of you?
[13:37] Argus Collingwood welcome to SL poof lol
[13:38] bee Baroque no link for me there :/ never was
[13:38] Lexie (lexie.linden) I think changing Answers will help the confusion issue
[13:38] Peewee Musytari for sure
[13:38] bee Baroque /me recommends capslock8 puts away the weapon
[13:39] Lexie (lexie.linden)
[13:39] bee Baroque oh gone
[13:39] Peewee Musytari bye capslock
[13:39] Argus Collingwood he'll be back I bet
[13:39] Lisa Fossett did he kill himself or get ejected?
[13:39] Peewee Musytari did u help his rocket take off lexie?
[13:39] Argus Collingwood took his rocket
[13:39] Lexie (lexie.linden)
[13:39] bee Baroque *snicker* peewee
[13:40] Lexie (lexie.linden) I see the latest post as clickable bee
[13:40] bee Baroque on ? not for me
[13:41] bee Baroque no stress, tho. would just be neat
[13:41] Lexie (lexie.linden) oh I misunderstood
[13:41] Torben (torben.trautman) Nap time for me... bye all
[13:41] Lexie (lexie.linden) ok, good idea!
[13:41] Torben (torben.trautman) /me waves and poofs
[13:41] Lexie (lexie.linden) Bye Torben!
[13:41] Eddi (eddi.decosta) bye bye Torben :)