Tao of Linden

The Tao of Linden provides the guiding principles across our organization. More context can be found at lindenlab.com.

Our Values

Work Together.

We are engaged in a wildly ambitious and complex endeavor. We dream, stumble, and win only together. This requires an absence of politics and a level of collaboration you won't find in many companies. We not only respect, but actively seek out differing views, and then seek closure after dissent to move forward together. When you look back, do so to find ways to improve rather than to blame.

Walk in Our Residents' Shoes.

We are blessed by some of the most informed, passionate, and committed customers imaginable. They are our reason for being, they are our world, and we call them Residents. They are an insuperable source of advantage and an awesome responsibility. In every choice you make, consider how your decision will impact their experience and the experience of the new residents we are working to add to the community.

Assume Good Intent and Practice Good Intent.

There's love in the spirit of our mission, the enjoyment we take in each others' company, and the style and humor we have at our best. We're here because we're open to all the wonders of the world and the goodness in each other; even the cynics among us harbor the begrudging belief that all things are possible. This is a place where you can be you, and we ask you to make the choices that enable your colleagues to bring out the best in themselves. Moreover, in the absence of explicitly saying so, assume they are doing the same.

Be Thoughtful and Transparent.

We build trust through transparent and open communication. Be prolific in your communication but intentional and thoughtful, and remember that context is key. Report on your progress regularly and in language that best benefits its intended audience to ensure that it supports and drives actions versus just becoming noise.

Be Brave. Fail Fast. Fail Forward.

We need to have a bias toward action and be decisive. We need to be brave enough to take on reasonable risks, learning from and accepting both successes and the occasional failure. We need to be vigilant in establishing success criteria first and in recognizing failures fast so as not to distract or constrain progress.