User:Benjamin Linden/Office Hours/2008-08-14

Transcript of Benjamin Linden's office hours:

[15:05]	Grant Linden:	Today we wanted to tell you changes that we made to Orientation Island
[15:05]	Jacek Antonelli:	I heard you made a tiny tweak to it ;)
[15:05]	Grant Linden:	and we have the guest speaker frog, Erica Linden to tell us about it
[15:05]	Erica Linden:	With a big axe. Yes.
[15:05]	Jacek Antonelli:	hehehe
[15:05]	Erica Linden:	First, I would like to say:
[15:05]	Jacek Antonelli:	Yay, guest speaker frog :)
[15:05]	Dusan Writer:	question: whose inventory did OI end up in
[15:05]	Erica Linden:	Ribbit.
[15:06]	Jacek Antonelli waves to Benjamin
[15:06]	Geneko Nemeth:	... how did people heard of this office hour I wonder.
[15:06]	Grant Linden:	hello Ben
[15:06]	Kippie Friedkin:	Hi Ben
[15:06]	Benjamin Linden:	hi folks
[15:06]	Pier Jaecies:	hola
[15:06]	Grant Linden:	we were just getting started
[15:06]	PersephoneGea Clary:	omggg benjamin mr hi }:-D
[15:06]	Erica Linden:	Hi Ben - I was about to disclose the True Tale of OI
[15:06]	Erica Linden:	and ask for some feedback
[15:06]	PersephoneGea Clary:	o0( sorry ) :D
[15:07]	Erica Linden:	Ahem: once upon a time, we had an orientation island that was really hard to keep updated.
[15:07]	Benjamin Linden:	hi persephone
[15:07]	Benjamin Linden:	excellent, please proceed Erica :-)
[15:07]	Erica Linden:	It made some new residents happy, and many others confused.
[15:08]	Erica Linden:	As a way to find out JUST how confused new residents were...
[15:08]	Erica Linden:	Linden conducted an a/b test.
[15:08]	Dusan Writer applauds data
[15:09]	Erica Linden:	In which we filtered off a small % of folks who signed up
[15:09]	Erica Linden:	into a version of help island
[15:09]	Erica Linden:	(slightly cleaned up)
[15:10]	Erica Linden:	We turned off the OI HUD of these brave poineers...
[15:10]	Erica Linden:	and replaced it with a browser based tutorial
[15:10]	Dusan Writer:	oh
[15:10]	Jacek Antonelli:	Innnnnteresting.
[15:10]	Erica Linden:	that you can see by going to Help>Tutorial
[15:10]	Erica Linden:	it's teeny tiny
[15:10]	Erica Linden:	but...
[15:11]	Erica Linden:	(dramatic pause)
[15:11]	Dusan Writer thinks it reminds him of Digado's entry
[15:11]	Kippie Friedkin nods
[15:11]	Jacek Antonelli nods
[15:11]	Erica Linden:	the Help Island/Tutorial combo performed JUST about the same as orientation island
[15:11]	Geneko Nemeth:	Without the in-world part.
[15:12]	Dusan Writer:	"perform" = retention?
[15:12]	Erica Linden:	everything.
[15:12]	Aimee Trescothick:	song and dance
[15:12]	Erica Linden:	hours, etc.
[15:12]	Jacek Antonelli pictures singing, dancing newbies
[15:12]	Erica Linden:	which would be kind of a big MEH, except...
[15:12]	Erica Linden:	the browser tutorial can be changed, fixed, updated, improved
[15:13]	Erica Linden:	without pushing a new viewer
[15:13]	Jacek Antonelli:	Yay :)
[15:13]	Erica Linden:	and, since help island has fwer scripty-things, it is also lower overhead
[15:13]	Erica Linden:	so...
[15:14]	Erica Linden:	we implemented what I've been calling Bandaid OI...
[15:14]	Erica Linden:	which is the current behavior that happens when you log in w/a new account.
[15:14]	Erica Linden:	You get a version of hlep island,
[15:14]	Erica Linden:	and the browser tutorial
[15:14]	Erica Linden:	some new signs,
[15:15]	Erica Linden:	and that's it.
[15:15]	Erica Linden:	It's a bit of a placeholder.
[15:15]	Erica Linden:	What I would like to know from YOU..
[15:15]	Erica Linden:	is, 1)
[15:16]	Erica Linden:	whatdaya think?
[15:16]	Erica Linden:	and 2)
[15:16]	Erica Linden:	whatdaya suggest?
[15:16]	Mudflap Mighty:	Cool. Is the browser kind of like a wizard, guiding you through actions?
[15:16]	Dusan Writer:	and 3) can we help write new tutorial content? :P
[15:16]	Geneko Nemeth:	I think it's just like browsing a normal page
[15:16]	Jacek Antonelli:	hehe Dusan
[15:16]	Erica Linden:	it is web content
[15:16]	Erica Linden:	so you can just page thorugh
[15:16]	Jacek Antonelli:	I looked through it just now, Help > Tutorial. Pretty simple
[15:16]	Geneko Nemeth:	It doesn't interact with the world at all.
[15:16]	Dusan Writer:	multi-lingual?
[15:16]	Erica Linden:	it links in w/the showcase a bit at the end
[15:17]	Erica Linden:	yep
[15:17]	Geneko Nemeth:	Hmm, yes! Chinese is a must!
[15:17]	Mudflap Mighty:	Well, what I meant is is it scripted, or just free flowing facts and suggestions?
[15:17]	Geneko Nemeth:	Of course we don't even have a Chinese UI...
[15:17]	Erica Linden:	it's in how many languages ben?
[15:17]	Geneko Nemeth:	The second one, Mudflap.
[15:17]	Erica Linden:	asking....
[15:17]	Erica Linden:	1 sec
[15:17]	Erica Linden:	9 languages?
[15:17]	Mudflap Mighty:	Ok. thanks.
[15:17]	Erica Linden:	more to come...
[15:17]	Erica Linden:	which is also much better than the OI HUD...
[15:17]	Dusan Writer:	1) Letting people quickly learn on their own through snippet tutorials is wonderful, and orientation island seemed like it could be a barrier between new users and content
[15:18]	Nany Kayo:	It looks like I will need to meet people I invite here at the door. I will need to know where that entry point is. I have some LMs in my Library but they may not be valid any longer.
[15:18]	Geneko Nemeth:	But I had my Viewer set to Chinese and the tutorial is oin English.
[15:18]	Jacek Antonelli:	Just out of curiosity, are there any baseline figures on how users perform when they're dropped straight into an (un)Welcome Area?
[15:18]	Dusan Writer:	2) the ability to move from those tutorials into something a little more meaningful than the WIKI would be nice
[15:18]	Erica Linden:	That's good to know - Geneko
[15:18]	Kippie Friedkin:	The OI HUD was clunky and prone to failure from what I'd experiecned. So I like this browser based tutorial a lot.
[15:18]	Jacek Antonelli:	(That feels cruel, like throwing them into a lion pit, but I'm curious if it has been tried)
[15:18]	Geneko Nemeth nods
[15:19]	Geneko Nemeth:	Especially when you're connnecting across the Pacific Ocean with a 300ms lag, the last thing you want is a server-based unresponsive HUD.
[15:19]	Dusan Writer:	(I agree with Jacek, my bet is the whole thing can be bypassed if the sign-up procedures were more engaging)
[15:19]	Erica Linden:	Dusan - I agree - I think the tutorial should really be a gateway
[15:19]	Erica Linden:	it started out as an experimental way of getting folks info
[15:19]	Erica Linden:	and it worked as well as the HUD.
[15:20]	Erica Linden:	since we are able to iterate it quickly,
[15:20]	Nany Kayo:	I need an inworld LM to where the people will land so I can be there to meet them.
[15:20]	Dusan Writer:	Theoretically, could different groups recompile the viewer to direct the tutorial windows to customized ones?
[15:20]	Erica Linden:	it should grow and change as we find out what works
[15:20]	Geneko Nemeth:	...or maybe through RegAPI?
[15:20]	Dusan Writer:	Meaning, say I'm a school, could I distribute a viewer where the tutorials are customized for my students for example
[15:20]	Erica Linden:	Not sure yet Dusan
[15:20]	Dusan Writer:	or through RegAPI
[15:21]	Dusan Writer:	that would be incredibly useful
[15:21]	Erica Linden:	So, the browser tutorial is available in version 1.20 and on
[15:21]	Dusan Writer:	different organzitaions could customize the tutorials to the use case of their audience
[15:21]	Nany Kayo:	It looks like there will be a market opportunity in the business of orienting newbies. I wonder if there are guide businesses here already.
[15:21]	Dusan Writer smiles that he used to very trendy term "use case"
[15:22]	Kippie Friedkin:	I was just thinking the same thing, Dusan. A customizable tutorial would be really useful for enterprise use.
[15:22]	Erica Linden:	I know that there is a group of folks here that are very interested in doing just that.
[15:22]	Dusan Writer:	you could even have a mini web site where people could assemble tutorials based on a shared content library
[15:23]	Jacek Antonelli:	I'll probably be looking into that (custom tutorial) for a work project, as it happens.
[15:23]	Erica Linden:	For example, I am a librarian by training, and I would love to be able to have a way to quickly meet up with other libarians, find related places, and content.
[15:23]	Dusan Writer:	Exactly
[15:23]	Pam Renoir:	custom tutorials allow for more engagement
[15:23]	Erica Linden:	now you are just sweet talkin' Pam. ;)
[15:23]	Nany Kayo:	seems like actual avatars allow for even more
[15:24]	Dusan Writer:	Even if the tutorial was within the preferences settings, you could change the URL for the tutorial feed and give people specs on how to do that
[15:24]	Pam Renoir:	I wonder about that Nany - has it been shown to be true?
[15:24]	Aimee Trescothick:	debug settings->tutorialURL
[15:24]	Dusan Writer:	IMHO the whole idea is to get new users into contact with people as quickly as you can, which doesn't necessarily mean mentors
[15:25]	Nany Kayo:	Don't know, Pam. But I would prefer to meet the people I invite here and show them around.
[15:25]	Dusan Writer:	Oh Aimee nice :)
[15:25]	Erica Linden:	The thing that is appaling about having a single *tutorial* specifically, is the ability to control design quality, and test & iterate quickly
[15:25]	Pam Renoir:	i agree - but so far those on my island want to be alone at first - not sure why
[15:25]	Erica Linden:	Like for example,
[15:25]	Erica Linden:	I conducted some in-person user studies with the new setup
[15:26]	Pier Jaecies:	i think pam people want to feel confident in thier ability to fit in navigating and in appearance
[15:26]	Grant Linden:	Welcome Squirrel
[15:26]	Erica Linden:	and found that folks were not reading the tutorial
[15:26]	Erica Linden:	and were closing it
[15:26]	Squirrel Wood:	Holla!
[15:26]	Pam Renoir:	probably true :-)
[15:26]	Erica Linden:	and in feedback at the end...
[15:26]	Geneko Nemeth:	Hiya Squirrel.
[15:26]	Erica Linden:	they would say stuff like: gosh I wish there had been some way for me to find out how to do stuff...
[15:26]	Aimee Trescothick:	lol
[15:26]	Geneko Nemeth:	Nyaa.
[15:26]	Jacek Antonelli:	hehe
[15:27]	Pier Jaecies:	hmmmm thats atough one
[15:27]	Erica Linden:	whilst I banged my froggy head on my froggy desk
[15:27]	Erica Linden:	BUT...
[15:27]	Dusan Writer:	hahaha
[15:27]	Jacek Antonelli:	:D
[15:27]	Nany Kayo:	lol
[15:27]	Pier Jaecies:	lol
[15:27]	Grant Linden laughs
[15:27]	Aimee Trescothick:	yeah, I think people are used to software with blah tutorials where it's easier just to try stuff
[15:27]	Aimee Trescothick:	they are conditioned to hitting the close button on it subconciously
[15:27]	Erica Linden:	When I moved the tutorial over on the screen and closer to their heads, more folks seemed to use it.
[15:28]	Erica Linden:	And when they used it, they had a better time.
[15:28]	Dusan Writer doesn't like the wording of the last slide "..and try looking in the Showcase tab for something interesting"
[15:28]	Erica Linden:	because they learned about chatting, and flying, etc.
[15:28]	Erica Linden:	That is the appeal of having a single first-use resource
[15:28]	Dusan Writer nods
[15:28]	Erica Linden:	the ability to make tiny tweaks
[15:28]	Dusan Writer:	But we're talking about specific cases I think Erica
[15:28]	Erica Linden:	and literally WATCHthe numbers
[15:29]	Dusan Writer:	Where it's not a newbie so much as someone who's entering SL for a specific purpose, through an invite by a specific group
[15:29]	Nany Kayo:	those are still newbies
[15:29]	Dusan Writer:	Still a newbie, but maybe the group wants to provide specific help
[15:29]	Pier Jaecies:	how about auto "did you know" emails after sign up to support this effort?
[15:30]	Geneko Nemeth:	Cool idea, but sounds like spam.
[15:30]	Dusan Writer:	^^ nice idea, i always wondered why there was no SL email opt-in thing
[15:30]	Dusan Writer:	took me 3 months to realize there was a blog, a wiki etc
[15:30]	Erica Linden:	We do promise not to flood folks' inboxes....
[15:30]	Geneko Nemeth:	Maybe give them a notecard when they login?
[15:30]	Erica Linden:	ah, notecards....
[15:30]	Pier Jaecies:	we do that for clients< set up the ten top things to know and auto send them
[15:30]	Erica Linden:	sigh.
[15:31]	Erica Linden:	;)
[15:31]	Dusan Writer:	Opt in: Monthly events, weekly tips, daily updates
[15:31]	Pier Jaecies:	yep
[15:31]	Pier Jaecies:	what about an auto sl newbie group that is built in and they can opt to turn it off
[15:31]	Kippie Friedkin:	You could invite folks to join groups for new users nad periodically send them notices I supose.
[15:31]	Geneko Nemeth:	Just mail them the news feed XD
[15:31]	Geneko Nemeth:	Well... then people won't want to leave that group.
[15:31]	Dusan Writer:	send them all to Kippie's blog and cheat sheet
[15:31]	Jacek Antonelli:	hehe
[15:32]	Kippie Friedkin:	yay :)
[15:32]	Dusan Writer:	or e-mail them kippie's cheat sheet!
[15:32]	Pier Jaecies:	y not ^^
[15:32]	Erica Linden:	Ideallly, we could provide an experience that only exposes new residents to help content that we actually know is helpful.
[15:32]	Kippie Friedkin:	psst....version 2 coming out Friday ;)
[15:32]	Kippie Friedkin:	(and translations on the way!)
[15:32]	Geneko Nemeth:	And they need.
[15:32]	Dusan Writer gets lamination machine ready
[15:32]	Erica Linden:	we were seeing folks fleeing in fear at some of the OI tasks...
[15:32]	Dusan Writer:	Erica, what would you improve
[15:33]	Dusan Writer:	(Besids adding the words "And good luck with that" to the last slide)
[15:33]	Jacek Antonelli:	One thought about the tutorial -- maybe point out (early in the tut) that they can go to Help > Tutorial at any time to review it
[15:33]	Erica Linden:	lol I think first, we need to take stock of what we do now...
[15:34]	Erica Linden:	there are such a variety of ways folks enter SL, and different way they prefer to learn.
[15:34]	Dusan Writer:	Keep measuring :)
[15:34]	Erica Linden:	OI was good for ppl that like learning via Following a Recipe
[15:35]	Erica Linden:	Dropping folks in w/mentors is great for socialites
[15:35]	Dusan Writer avoided all people in his first hour and went in search of hair
[15:35]	Grant Linden:	Erica, could you talk a little on who you tested and how we choose test participants?
[15:35]	Nany Kayo:	lol
[15:35]	Erica Linden:	but terrifying for new residents who feel insecure of their abilities, or aren't ready for other humans yet
[15:36]	Erica Linden:	sure Grant.
[15:36]	Dusan Writer:	"humans"?
[15:36]	Jacek Antonelli:	("In Second Life, no one knows you're not actually a dog.")
[15:36]	Aimee Trescothick:	lol, yeah, I ran away from anyone that came close while I customised appearance and found my way around the software
[15:36]	Erica Linden:	Well, funnily enough, one of the things new residents most often wonder is:
[15:36]	Kippie Friedkin:	lol
[15:37]	Erica Linden:	Are these other people ... people? or are they NPCs?
[15:37]	Aimee Trescothick:	*woof*
[15:37]	Erica Linden:	It seems basic to us. After all SL residents CREATED this world.
[15:37]	Erica Linden:	But to a new person for the first time...well, the world is a big mystery.
[15:38]	Mudflap Mighty:	Yeah, but when you land in OI and get solicited and flooded with notecards and such out of the blue, it looks like NPCs
[15:38]	Erica Linden:	So, re: user testing
[15:38]	Dusan Writer remembers thinking they were all bankers
[15:38]	Mudflap Mighty:	or AI bots
[15:38]	Aimee Trescothick:	mm, NPCs are a lot more common in other systems, Kaneva's tutorial is populated with bots
[15:38]	Geneko Nemeth rezzed in noon Beijing time/ Midnight PDT and didn't found much people on his OI...
[15:38]	Aimee Trescothick:	as one example
[15:39]	Dusan Writer nods
[15:39]	Erica Linden:	I put out a call on the SL blog, and a couple of ads in the Bay Area Craigslist calling for people who had never used SL and could travel to our user test lab here in SF.
[15:39]	Erica Linden:	They were led to a Survey which pulled out age, gender, and other info
[15:39]	Geneko Nemeth:	Lucky guys...
[15:40]	Aimee Trescothick:	so I had the opposite experience when I tried it as I had the feeling one of the NPCs was going to be a real person and jump out and go BOO!
[15:40]	Erica Linden:	which let me choose a variety of people from different ages and genders and levels of computer experience
[15:40]	Pier Jaecies:	and who were the ones who did not have a good experience?
[15:40]	Dusan Writer:	90% of all of them!
[15:40]	Dusan Writer:	:P
[15:40]	Pier Jaecies:	i mean was there a trend?
[15:41]	Erica Linden:	Pier - it doesn't really break down by any census-type metric
[15:41]	Pier Jaecies:	i see
[15:41]	Erica Linden:	some folks enjoy SL as it is,
[15:41]	Erica Linden:	and really flourish in an open environment
[15:41]	Erica Linden:	with lots of knobs to twiddle
[15:41]	Erica Linden:	and space to explore
[15:42]	Nany Kayo:	some people are way too busy and want to get on with their purpose here
[15:42]	Erica Linden:	others want a GOAL, a LEVEL, a REASON.
[15:42]	Dusan Writer:	have you A/B tested any of the stuff that happens before client download? like the web site, avatar choice, things like that
[15:42]	Geneko Nemeth:	I believe they posted that they were going to do this on the official Blog. Duans.
[15:42]	Geneko Nemeth really want a facepaw animation now
[15:42]	Dusan Writer:	eep sorry the blog disappeared from my log in screen i forgot it's there
[15:43]	Geneko Nemeth:	Yeah, but it was long long ago...
[15:43]	Erica Linden:	Yes! glad you asked. Real A/B testing just got started. it was a bit of a technical hurdle, figuring out how to do it w/out breaking stuff...
[15:43]	Erica Linden:	informing Support
[15:43]	Erica Linden:	etc.
[15:43]	Dusan Writer applauds
[15:43]	Erica Linden:	but the new registration form is an example
[15:43]	Geneko Nemeth:	... don't Lindens check the LL blog?
[15:43]	Nany Kayo:	heh
[15:44]	Dusan Writer:	looks like i may need to finally get an alt
[15:44]	Erica Linden:	the reg form went through a bunch of iterations
[15:44]	Erica Linden:	and testing
[15:44]	Geneko Nemeth:	Me too, this name sucks. XD
[15:44]	Erica Linden:	to whittle it down
[15:44]	Erica Linden:	Ben - do you know what is in a/b testing now? if anything?
[15:45]	Erica Linden:	Ben is sleeping inside his giant mask.
[15:45]	Erica Linden:	;)
[15:45]	PersephoneGea Clary:	good night or days too all happy weekend
[15:45]	Jacek Antonelli:	With the tests you did, did the number of people who enjoyed/did well with the orientation experience correspond to the retention rates you've been seeing? i.e. the 10% figure
[15:45]	PersephoneGea Clary:	and thxs for this questions :)
[15:46]	Dusan Writer:	cya persephone
[15:46]	Erica Linden:	Jacek, sadly, yes. It is very compelling to sit next to someone using SL for the first time
[15:46]	Benjamin Linden:	sorry I stepped away briefly
[15:46]	Benjamin Linden:	nothing is in a/b testing currently
[15:46]	PersephoneGea Clary:	thxs miss Erika Mr Benjamin Mr Grant and miss Malbers thxs mud ... ( your guest in relife ok? ) and thaxs for all.. enjoy sl and happy weekend too
[15:47]	Erica Linden:	you start to realize the huge number of factors that are up to chance
[15:47]	Erica Linden:	do they meet someone friendly?
[15:47]	Erica Linden:	do they discover they can fly?
[15:47]	Erica Linden:	do they accidentally detach something and walk around bald and embarrassed?
[15:47]	Dusan Writer:	can i ask a target audience question though
[15:47]	Charlette Proto:	Give them a "Paper Clic", but don't mix this withe the UI issues
[15:48]	PersephoneGea Clary:	bye thxs
[15:48]	Charlette Proto:	*Clip
[15:48]	Dusan Writer:	do you have different retention objectives for different target audiences?
[15:48]	Pier Jaecies:	i think it possibly could be fun to enter the world flying and into a gallery of all the things possible from characters to places to visit to events that happen~something of an entertainment piece~ a movie maybe
[15:48]	Charlette Proto:	like office Paper Clip agent could help noobs
[15:48]	Geneko Nemeth:	Not a movie... it's laggy enough already...
[15:48]	Charlette Proto:	we chat too much about noobs I think
[15:48]	Erica Linden:	hooboy Dusan. That's a marketing question. I'm really focused, personally, on making it better for everyone.
[15:49]	Erica Linden:	I even brought my mom in for user testing.
[15:49]	Mudflap Mighty:	Could be scenes that interest you and allow you to touch them.
[15:49]	Dusan Writer:	i brought my mom too and 2 friends
[15:49]	Geneko Nemeth:	Like the current OI?
[15:49]	Dusan Writer:	it was never so much the interface as "OK, how do i see something cool"
[15:49]	Dusan Writer:	except mom who didn't use the word cool
[15:49]	Mudflap Mighty:	Well, more compelling. The current OI (or the one that I remember) was just billboards with text.
[15:49]	Dusan Writer:	she wanted to know where the strip clubs were
[15:50]	Jacek Antonelli:	:P
[15:50]	Erica Linden:	Totally. The interface is one thign that can get in the way, but if the content is compelling, people will climb over walls!
[15:50]	Charlette Proto:	is this a joke observation?
[15:50]	Charlette Proto:	all newbies want sex, I stand at Korea1, try that
[15:50]	Erica Linden:	Unlike video games, right now SL relies on residents to find out on their own what there is to do and see.
[15:51]	Charlette Proto:	but that has nothing to do with what needs to be fixed in the UI
[15:51]	Dusan Writer would love to know the use stats on showcase teleports by newbies
[15:51]	Nany Kayo:	I would use them
[15:51]	Geneko Nemeth:	It's called User Experience office hour, not just User Interface .
[15:51]	Nany Kayo:	I will advise people to use thm
[15:52]	Charlette Proto:	User Experience is a wrong term as it suggests the inworld experience, but reffers to the User Interface
[15:52]	Erica Linden:	well, it kind of does, Charlette, because making better resources available can happen in the GUI, or inworld, or on the web.
[15:53]	Charlette Proto:	if the UI works for users at large it will work for new users too
[15:53]	Erica Linden:	like, if you could find your FaceBook friends in SL (w/their permission), that might make it easier for you to learn and find cool stuff
[15:53]	Dusan Writer:	like on realXtend? or was it openSim
[15:53]	Dusan Writer:	oh tribe
[15:53]	Charlette Proto:	but I don't like to put emphases on 'new' becaus they don't want to stay that way for ever
[15:53]	Nany Kayo:	?
[15:53]	Geneko Nemeth:	There's no "Walk" on the GUI. Clicking anywhere doesn't let you walk there. You need to teach new users that...
[15:54]	Dusan Writer:	http://www.ugotrade.com/2008/08/12/tribal-one-integrates-opensim-and-facebook/
[15:54]	Erica Linden:	So it's not just cleaning up the UI, but it's finding out how to make SL more engaging.
[15:54]	Jacek Antonelli:	Charlette: User Experience covers a lot of different topics
[15:54]	Erica Linden:	But yes, we also have to tell people how to walk.
[15:54]	Grant Linden:	it does
[15:55]	Charlette Proto:	yes but we need to be more specific in trying to address the problems
[15:55]	Charlette Proto:	especially about separating the inworld experience from the interface
[15:55]	Charlette Proto:	these are two different problems
[15:56]	Dusan Writer:	On that note though, mapping the overall experience....as many keep saying "use cases" are the way to go (about which I have some issues but anyways) like Q Linden in the listserv today - has the Lab mapped out use cases for experience or did I miss them like the blog
[15:56]	Charlette Proto:	and I see that LL seems to nix them up just like the term User Experience and its imprecission
[15:56]	Nany Kayo:	got to make yer own
[15:57]	Erica Linden:	Dusan - actually, funny you should mention that.
[15:57]	Erica Linden:	There has been a LOT of work done lately on mapping out user experience pathways
[15:58]	Erica Linden:	I've personally been making a bunch of storyboards, thanks to Ben's suggestion.
[15:58]	Dusan Writer:	^^
[15:58]	Charlette Proto:	inworld experience to me has a lot to do with mentors and is not really an issue of the interface
[15:58]	Dusan Writer:	Hmmmm cool Erica
[15:58]	Erica Linden:	Malbers is working on personas for different resident interest groups
[15:59]	Erica Linden:	some of you may have interviewed w/him!
[15:59]	Jacek Antonelli:	:D
[15:59]	Grant Linden:	We have been working closer with the mentor teams, Charlette, and I think we need to work together more
[15:59]	Dusan Writer is writing up the findings from the UI contest as a use case exercise, possibly in futility
[15:59]	Grant Linden:	that wraps it up for today
[15:59]	Erica Linden:	and there are big conversations going on about how we can make it easier, faster, and more fun to get inworld and stay
[16:00]	Charlette Proto:	but we should separate these two problems; noob and GUI
[16:00]	Erica Linden:	so thank you everyone!
[16:00]	Grant Linden:	as of this moment we don't have a topic for next week
[16:00]	Grant Linden:	thank you Erica!
[16:00]	Charlette Proto:	otherwise we will never make any prograss
[16:00]	Jacek Antonelli:	Thanks Erica!
[16:00]	Nany Kayo:	so do we need to create a new account to find out where and what new users are going to see?
[16:00]	Dusan Writer:	thanks erica
[16:00]	Nany Kayo:	I guess so.
[16:00]	Kippie Friedkin:	Thanks Erica!
[16:00]	Dusan Writer:	is the Lab still working with Adaptive Path on a side question?
[16:00]	Grant Linden:	Please shoot me an IM or notecard if you would like to suggest a topic for our office hours
[16:00]	Nany Kayo:	got to make yer own pathways too. I need 90%+ retention. Linden Labs standards wont do.
[16:01]	Nany Kayo:	at all
[16:01]	Charlette Proto:	then lets disscuss defining som real objectives instead of the noob business
[16:01]	Benjamin Linden:	thanks so much for facilitating Erica :-)
[16:01]	Erica Linden:	Next week's topic: "The peanut is neither a pea nor a nut. Discuss."
[16:01]	Erica Linden:	:)
[16:01]	Kippie Friedkin:	lol
[16:01]	Grant Linden:	next week's topic might be "I like toast"
[16:01]	Sindy Tsure:	with jam?
[16:01]	Jacek Antonelli:	Charlette: just because they use one umbrella term to cover all these various topics, doesn't mean they aren't working on specific issues.
[16:01]	Charlette Proto:	thanks Benj and Erica
[16:01]	Pier Jaecies:	thanks lindens ( ^ _ ^ )
[16:02]	Erica Linden:	ttyl!