Bug Tracker/Status

Here's how Linden Lab uses the various resolution states:

Open

This is an issue that belongs to the Assignee to resolve. The Assignee may fix the issue, or kick the issue back to the person who reported it, by marking it "Resolved" (see below)

In Progress

This is how a developer signals to everyone that he/she is working on the issue.

Reopened

same as "Open". Even though it was closed before, it is now reported as still a problem that needs attention.

Resolved

This is an implicit assignment back to the reporter of the issue. It is not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.

Fixed

means that the bug is fixed in a public release of Second Life.

Fix Pending

means that the bug is fixed in a version of the code that should soon be publicly available.

Contact Support

the issue in the Pjira is one that needs to be handled through the support team and the Resident needs to fill out a support ticket.

Won't Finish

means that the assignee or Linden Lab doesn't believe this issue should or will be fixed in any foreseeable future.

Duplicate

means that there's some other issue that describes the same problem/idea.

Expected Behavior

the issue being discussed is not a bug and functions as it does by design.

Needs More Info

this issue lacks enough information. Please add that information or it CANNOT be investigated further.

Under Advisement

this is used by Linden Lab for issues that tend to fall more in the category of Policy rather than being just a technical bug. This is used to let the community know that the Pjira has been viewed and is being discussed.

Cannot Reproduce

this means that following the stated steps still does not show the problem. Perhaps there is additional settings/actions or factors that need to be true in order for the problem to occur. Please provide an even more detailed description of how to reproduce a problem. Issues that can't be reproduced will eventually be closed.

Misfiled

this issue doesn't belong in this issue tracker.

Closed

The final resting place. It's done!

After the issue gets Linden attention, others can still follow along what is the status of the issue:

• Once the changes are completed and awaiting release to the public, the bug is resolved to show "Fix Pending".
• When the change is available in a new version of Second Life, it is resolved as "Fixed".
• Generally, after being confirmed as fixed & done by Linden Lab's Quality Assurance Team and our community, the status is changed from "Resolved" to "Closed".