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| Here's how Linden Lab uses the workflow status and resolution field: | | Here's how Linden Lab uses the workflow status and resolution field: |
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| ; Waiting Review : Initial state when an issue/ticket is created or when it is reopened from a resolved or closed state. All issues in in this state will be reviewed and triaged. | | ; Awaiting Review : Initial state when an issue/ticket is created or when it is reopened closed state. All issues in in this state will be reviewed and triaged. |
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| ; Acknowledged : After we upgrade (planned for Sept 7): When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged. We're installing a custom tool to enable syncing between internal and external projects (ie VWR, SVC, WEB). <br/> Prior to upgrade: Acknowledge is all issues that were In Progress. | | ; Been Triaged : This state indicates that the issue is being reviewed by Linden Lab. |
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| ; Fix Pending : When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available. | | ; Accepted : When an issue has been imported to an internal Linden Lab project, it will be marked as Accepted. |
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| ; Released (Resolution = Fixed) : When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution = Fixed. | | ; Needs More Info : The issue lacks actionable information. Add the info or it CAN'T be investigated. |
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| ; Closed : | | ; Information Provided : The issue has been updated with the necessary information. |
| :; Resolution = Fixed : When the Reporter agrees the issue is fixed in Production, s/he should mark the issue as Closed.
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| :; Resolution = Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
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| :; Resolution = Duplicate : There's another issue about the same problem/idea. See the issues linked to it.
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| ; Needs More Info (Resolution = Incomplete) : The issue lacks actionable information. Add the info or it CAN'T be investigated. | | ; Closed : |
| | | :; Resolution = Contact Support : The issue does NOT belong in the Bug Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal] or [http://blogs.secondlife.com/community/answers Second Life Answers]. |
| ; Cannot Reproduce (Resolution = Incomplete) : Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
| | :; Resolution = Expected Behavior : This is NOT a bug and functions by design [[Not_a_bug|See Expected Behavior aka Not a Bug.]] |
| | | :; Resolution = Duplicate : There's another issue about the same problem. |
| ; Deferred (Resolution = Incomplete) : The problem/idea is being evaluated but will not be worked on at the moment. | | :; Resolution = Unactionable : Problem described in the ticket is not in a form that action can be taken (i.e. it's too broad) |
| | | :; Resolution = Not Applicable : The Reporter has decided to close the issue. |
| ; Contact Support (Resolution = Not Applicable) : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal] or [http://blogs.secondlife.com/community/answers Second Life Answers].
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| ; Expected Behavior (Resolution = Not Applicable) : This is NOT a bug and functions by design [[Not_a_bug|See Expected Behavior aka Not a Bug.]] | |
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| ; Misfiled (Resolution = Not Applicable) : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]]. | |
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| After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]].
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| == Diagram of Workflow == | | == Diagram of Workflow == |
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| [[Image:PJIRA-proposed-workflow-v3.jpg]] | | [[Image:BUGworkflow.png]] |
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| Note: | | Note: |
| * Diagram does not have all the transition arrows. | | * Diagram does not have all the transition arrows. |
| * A '''terminal state''' is a state that's not a middle step in a workflow, and would frequently be the last state for an issue. "Support Issue" is a good example.
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| == Priority Definitions ==
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| * '''Showstopper''' - an issue that could (or did) cause disastrous consequences. For example critical loss of data, critical loss of system availability, critical loss of security, critical loss of safety.
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| * '''Severe''' - an issue that could (or did) cause very serious consequences. For example a function is severely broken, cannot be used and there is no workaround.
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| * '''Major''' - an issue that could (or did) cause significant consequences, but there is a workaround. For example: A function is badly broken but workaround exists.
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| * '''Minor''' (default) - an issue that could (or did) cause small or negligible consequences. Easy to recover or workaround. For example: misleading error messages, displaying output in a font or format other than what the resident desired.
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| * '''Trivial''' - an issue that can cause no negative consequences. Such defects normally produce no erroneous outputs. For example: simple typos in documentation, bad layout or mis-spelling on screen.
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| == Transition to New Resolutions on 2010/08/24 ==
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| '''Definitions'''<br />
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| ''Status'' = Step in the workflow; the stage the issue is currently at in its lifecycle; ie the box in the workflow diagram <br />
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| ''Resolution'' = a record of the issue's resolution. If Resolution is blank, the issue is "Unresolved." If Resolution has a value, the issue is "Resolved" and will appear crossed out in JIRA. This is regardless of the workflow status.
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| {| class="lltable" border=1
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| ! Resolution !! Migration Plans
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| |-
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| | Fixed
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| | No change
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| |-
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| | Duplicate
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| | No change
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| |-
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| | Won't Finish
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| | No change
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| |-
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| | Not Applicable
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| | New
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| |-
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| | Incomplete
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| | New
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| |-
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| | Cannot Reproduce
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| | Change to "Cannot Reproduce" Status, Resolution = Incomplete
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| |-
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| | Contact Support
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| | Change to "Support Issue" Status, Resolution = Incomplete
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| |-
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| | Expected Behavior
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| | Change to "Expected Behavior" Status, Resolution = Not Applicable
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| |-
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| | Misfiled
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| | Change to "Misfiled" Status, Resolution = Not Applicable
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| |-
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| | Needs More Info
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| | Change to "Needs More Info" Status, Resolution = Incomplete
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| |-
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| | Under Advisement
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| | Change to "Deferred" Status, Resolution = Incomplete
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| |}
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| [[Category:Issue Tracker]]
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