Difference between revisions of "User:Lum Pfohl/Troubleshooting"
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*Unable to get rid of the the RUTH shape | *Unable to get rid of the the RUTH shape | ||
*Unable to go into Appearances | *Unable to go into Appearances | ||
*Have tried to Clear Cache (CTRL-P -> NETWORK tab -> CLEAR CACHE button) to no avail | *Have tried to Clear Cache (CTRL-P -> NETWORK tab -> CLEAR CACHE button) to no avail | ||
*Have tried to relog to no avail | |||
*Might be able to put on some clothing, but cannot put on their shape | *Might be able to put on some clothing, but cannot put on their shape | ||
*Receive the message, "you cannot change your appearance until your clothing have loaded." | *Receive the message, "you cannot change your appearance until your clothing have loaded." | ||
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</div> | </div> | ||
<div id="box"> | <div id="box"> | ||
==Blackened Avatar== | ==Blackened Avatar== | ||
<div style="padding: 0.5em"> | <div style="padding: 0.5em"> |
Revision as of 13:43, 4 December 2007
Stuck In Ruth Shape
The people affected by this condition might exhibit one or more of the following symptoms:
For reasons unknown, the avatar is unable to download and wear their normal shape. Fortunately, there is very quick and effective way of addressing this condition.
I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag!
Observe them quickly change their outfit and become a newbie.
Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/ The good news is, I've helped no less than 6 residents successfully in this manner (brand new, to 6 month residents). Blackened Avatar
The people affected by this condition might exhibit one or more of the following symptoms:
Note: An avatar that is completely black may be running DUAL MONITORS (such as on a laptop with an external monitor) AND running Second Life on the secondary monitor. Either way, the treatment is the same.
I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag! Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance. We will be clobbering whatever they have on, and replace their outfit completely. Let them make notes on what they are wearing, for reference later.
Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/ Disappearing Clothing
The people affected by this condition might exhibit one or more of the following symptoms:
I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag! Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance. We will be clobbering whatever they have on, and replace their outfit completely. Let them make notes on what they are wearing, for reference later.
Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/ Gray EverywherePolygons Shooting Out Of AvatarsFantastic Screen Displays While In AppearancesAvatar Covered With Onscreen Textures
The people affected by this condition might exhibit one or more of the following symptoms:
Residents may argue, "But I have a brand new computer, how can my drivers be out of date?" The fact is that updates to software (and drivers) are coming out all of the time. The version that is installed with their Operating System may be recent, but still several revisions back - one that is "certified" as stable and working. Second Life uses cutting edge graphics technologies which might be incorporated into a recente SL Upgrade. Quite often, people start having video problems after an upgrade, as the SL Viewer requirements blew past what their driver can effectively provide.
Help them file a support ticket at https://support.secondlife.com/ Everyone Tells Me I'm RuthedHelp! I'm A Monster!
The people affected by this condition might exhibit one or more of the following symptoms:
The issue is caused by a series of animations that bend the body this way and that and are either applied by a scripted object or a gesture. It's similar in concept to a "body crusher" script which folds an avatar into a tiny package so it can fit into a smaller avatar of a cat or a floating eyeball. It's a harmless prank, thought up by ingenious griefers. It can be, horrific to an unsuspecting newbie. I have seen a number of scripts and animations which will "reverse" the effects of the Monster Script. Some are easy to use, others - I am clueless how to apply them. There is nothing more simple than the following to cure this condition
There's just no way it wouldn't work. Animations are not persistent across Second Life sessions. If it DOES persist then, there's something else at work. Check for:
Lum Pfohl 11:42, 4 December 2007 (PST) |
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