Bug Tracker/Status
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Revision as of 16:06, 15 October 2009 by Torley Linden (talk | contribs)
Here's how Linden Lab uses the various resolution states:
- Open
- An issue that belongs to the Assignee to resolve. The Assignee may fix the issue, or bounce the issue back to the person who reported it by marking it "Resolved" (see below).
- In Progress
- How a developer signals to everyone that they're working on the issue.
- Reopened
- Same as "Open". Even though it was closed before, it's now reported as a problem that still needs attention.
- Resolved
- An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.
- Fixed
- The bug is fixed in a public release of Second Life.
- Fix Pending
- The bug is fixed in a version of the code that should soon be publicly available.
- Contact Support
- The issue does NOT belong in the Issue Tracker, and needs to be handled through the Support Portal.
- Won't Finish
- The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
- Duplicate
- There's another issue about the same problem/idea.
- Expected Behavior
- This is NOT a bug and functions by design Also see this.
- Needs More Info
- The issue lacks actionable information. Add the info or it CAN'T be investigated.
- Under Advisement
- An issue that's about, instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab.
- Cannot Reproduce
- Following the stated steps does NOT show the problem. Perhaps there is additional settings/actions or factors that need to be true in order for the problem to occur. Please provide an even more detailed description of how to reproduce a problem. Issues that can't be reproduced will eventually be closed.
- Misfiled
- this issue doesn't belong in this issue tracker.
- Closed
- The final resting place. It's done!
After the issue gets Linden attention, others can still follow along what is the status of the issue:
- Once the changes are completed and awaiting release to the public, the bug is resolved to show "Fix Pending".
- When the change is available in a new version of Second Life, it is resolved as "Fixed".
- Generally, after being confirmed as fixed & done by Linden Lab's Quality Assurance Team and our community, the status is changed from "Resolved" to "Closed".