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| == Questions & Answers == | | == [[Knowledge_Base/QA|Questions & Answers]] == |
| '''Q:''' Why did you move the Knowledge Base to this Wiki? What is this all about?
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| : '''A:''' To make Second Life help better and allow Residents to contribute. [[KB2Wiki|See KB2Wiki for background info.]]
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| '''Q:''' What's the difference between the Knowledge Base and other Wiki help?
| | ^ Click through to learn more. |
| : '''A:''' The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.
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| '''Q:''' How does this change existing Wiki content?
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| : '''A:''' It doesn't really, but articles can [[KB_article_graduation|graduate]] into the KB and get our seal of approval.
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| '''Q:''' How do I tell an article is part of the Knowledge Base?
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| : '''A:''' All official KB articles say so on top and they're in [[:Category:Knowledge Base]], shown at the bottom of an article.
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| '''Q:''' Does that mean that everything that's ''not'' in [[:Category:Knowledge Base]] is unofficial?
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| : '''A:''' Mostly, but not always. There's a lot of stuff, such as the [[LSL Portal]], which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of ''subjective'', Resident-created pages out there which are beneficial, but ''not'' included. Again, see the [[KB_article_graduation|graduation process]] for further details.
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| '''Q:''' Doesn't the KB overlap with the [[Help Portal]], [[User's_Manual]], and other unofficial, Resident-contributed help?
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| : '''A:''' Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.
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| '''Q:''' How do I search the Knowledge Base in Second Life?
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| : '''A:''' [https://blogs.secondlife.com/community/community/tnt/blog/2009/10/20/quicktip-searching-the-knowledge-base-and-wiki-in-viewer See this tip.]
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| '''Q:''' Where do I find service, policy, and legal articles? (As opposed to "How do I use Second Life?"-type articles.)
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| : '''A:''' In the [http://wiki.secondlife.com/w/index.php?title=Special:AllPages&namespace=100&from=Abandoned_Land_FAQ&to=What_are_the_rules_for_the_script_checkboxes_in_the_About_Land_window%3F Linden Lab Official namespace]. These can't be edited by Residents but we'll be reviewing them and reclassifying as-appropriate. If you need to send us a suggestion, use the form at the top of an "LLO" page.
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| '''Q:''' Who do I talk to if I have a question?
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| : '''A:''' Come ask Linden Lab's [[Documentation Team]]. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.
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| [[Category:Knowledge Base Policy]] | | [[Category:Knowledge Base Policy]] |
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