Bug triage/2008-02-06

Wednesday RC Bug triage

Improvised agenda based on standard query

[15:01] Torley Tester: Friendly greetings!
[15:01] Dimitrio Lewis: hi Torley :)
[15:01] Squirrel Wood: YAYZERAMA!
[15:01] Jason Swain: Hello Torley ^^
[15:01] Harleen Gretzky: Hi Torley
[15:01] Torley Tester: :D :D :D
[15:01] Squirrel Wood: the aw groupies chat hates me today...
[15:01] Torley Tester: Hi Dimi, Squirrel, Jason, Harleen, everyone!
[15:01] Torley Tester: Wow, simplified Snapshot UI...
[15:01] Squirrel Wood: thanks :)
[15:02] Dimitrio Lewis: How are you, Torley?
[15:02] Meghan Dench: gave you /bugreport.
[15:02] Torley Tester: I'm good, albeit too hectic, Dimi, yourself?
[15:02] Harleen Gretzky: HI Rob
[15:02] Torley Tester: Hi Rob!
[15:02] Dimitrio Lewis: I'm good. Listening to solo piano 5 as we speak :D
[15:02] Rob Linden: Hi folks
[15:02] Torley Tester: Oh right on, thanks!
[15:02] Squirrel Wood: I shall divert your attention to https://jira.secondlife.com/browse/SVC-1134 while we wait ^^
[15:03] Squirrel Wood: and most importantly to [1] ^^
[15:03] Rob Linden: https://wiki.secondlife.com/wiki/Bug_triage/Wednesday_Agenda
[15:03] Rob Linden: Bridie is out and Aric is out, so that leaves Torley and I to tagteam
[15:04] Harleen Gretzky: Last week;s agenda
[15:04] Squirrel Wood: yep. last weeks agenda
[15:04] Harleen Gretzky: Can one of you return Foxboy Carver's rocket chair so we can get rid of the hum here :)
[15:05] Torley Tester: Squirrel, that's really getting up there in votes!
[15:05] Squirrel Wood: two rocket chairs, a bullet and a prim below the water level
[15:05] Torley Tester: Squirrel, has Governance Team already looked at that?
[15:05] Torley Tester: I swear they should, if they haven't yet. :)
[15:05] Rob Linden: ugh.....I'd been told there was an agenda. just a sec
[15:05] Squirrel Wood: I don't think they have Torley
[15:05] Jason Swain: Bridie must have been worn out with the fast paste bug meeting last week... *hopes she will be back soon*
[15:05] Meghan Dench: Rob don't want the bug report gesture? 0.o
[15:05] Torley Tester: Squirrel: They have office hours too...
[15:05] Squirrel Wood: though I may chuck it at them next saturday
[15:05] Torley Tester: Haha Jason that was quite a session.
[15:05] Torley Tester: BUG REPORT!
[15:05] Torley Tester: Tools > Bug Reporting..
[15:05] Torley Tester: [2]
[15:06] Torley Tester: HAHA this gesture cracks me up.
[15:06] Meghan Dench: lol
[15:08] Meghan Dench: Humming?
[15:08] Meghan Dench: Why?
[15:08] Rob Linden: we're just going to go straight off of [3]
[15:08] Harleen Gretzky: Rocket Chairs
[15:08] Squirrel Wood: in the NW corner of the parcel below the water line... two rocket chairs
[15:08] Meghan Dench: Ah.. annoying lol
[15:08] Squirrel Wood: you can see the particle streams
[15:08] Rob Linden: VWR-4637
[15:08] Rob Linden: [4]
[15:08] Harleen Gretzky: Duplicate
[15:09] Rob Linden: heh, whaddya know
[15:09] Rob Linden: ok, next
[15:09] Meghan Dench: Are we looking at resolved ones too, or just open?
[15:09] Rob Linden: open and unimported: [5]
[15:10] Torley Tester: I think we're going to see a fair number of duplicates post-1.19.
[15:10] Torley Tester: (RC)
[15:10] Squirrel Wood: debug settings work for me... drop down thinger filled to the brim with pretty long words :)
[15:10] Torley Tester: Hmmm VWR-4510 should be moved down in priority unless substantiated...
[15:10] Harleen Gretzky: Looks like Aric is already on it too
[15:11] Rob Linden: Torley, can you take notes?
[15:11] Rob Linden: (or lead and I can take notes)
[15:11] Torley Tester: Sure Rob, I'll take notes.
[15:12] Torley Tester: I'll fill in for Alexa then too! =)
[15:12] Rob Linden: cool, thanks
[15:12] Torley Tester: So what shall we do with this one?
[15:12] Meghan Dench: LOL
[15:12] Meghan Dench: Major, and leave for aric?
[15:12] Rob Linden: resolve/need more info
[15:12] Squirrel Wood: packet loss a possible cause ?
[15:12] Harleen Gretzky: Aric is on the watch list too
[15:13] Squirrel Wood: but agreed. needs definitely a LOT more info
[15:13] Rob Linden: btw.....I'll be posting the transcript for this
[15:13] Torley Tester: Needs More Info sounds good.
[15:13] Rob Linden: Next: [6]
[15:14] Rob Linden: oh, wait, mn
[15:14] Rob Linden: nm
[15:14] Harleen Gretzky: VWR-4295 is the next open
[15:14] Rob Linden: [7]
[15:15] Rob Linden: not RC specific
[15:15] Squirrel Wood: bug! History window does not lose focus on esc in 1.19 windlight...
[15:15] Torley Tester: I heard a few reports of this... some people said they have this problem in WL but not RC.
[15:15] Torley Tester: I suggest Needs More Info for now, pending confirmation of clean reinstall... don't know for sure what is causing this.
[15:15] Meghan Dench: I'm on RC and have no media atm ue to QT
[15:15] Meghan Dench: I firgued I just have to update, AGAIN lol
[15:16] Rob Linden: I think this one needs more info
[15:16] Torley Tester: I'm with ya there, Rob.
[15:16] Squirrel Wood: no qt, no error ^^
[15:16] Rob Linden: there's not a specific mention that I see of the Quicktime version that people are running, they just say "latest"
[15:16] Torley Tester: Yeah... good point, I'll make sure to ask that in comments.
[15:17] Rob Linden: well, I guess there's mention of 7.4, but I don't think that's specific enough
[15:17] Harleen Gretzky: That is teh ;atest from Apple
[15:18] Gellan Glenelg: the latest is 7.4.0.91 I believe
[15:18] Jason Swain: I know when I started WL and RC that I was told about my QT being out of date but normal client didnt report any problems (1.18.5(4)
[15:18] Torley Tester: Hmmm.
[15:18] Meghan Dench: Same here
[15:19] Rob Linden: 7.4.1 according to Apple's website
[15:19] Rob Linden: I think the confusion may be that there were two vulnerabilities within a month of each other
[15:20] Meghan Dench: Perhaps, on RC it asks you to update QT, normal it does not
[15:20] Jason Swain: thinks that he should just uninstall QT ^^
[15:20] Torley Tester: Meghan: It didn't ask me on RC to update QT... so yeah, more info here is needed.
[15:20] Meghan Dench: )
[15:21] Rob Linden: k....let's resolve/need more info, and ask that people upgrade to 7.4.1
[15:21] Torley Tester: OK!
[15:21] Squirrel Wood: QT is banned from my machine. just like the realplayer (which has been classified as badware btw)
[15:22] Squirrel Wood: May I put in a jira I just created?
[15:22] Rob Linden: next up:
[15:23] Rob Linden: [8]
[15:23] Squirrel Wood: https://jira.secondlife.com/browse/VWR-4648
[15:24] Squirrel Wood: vista busines edition
[15:24] Rob Linden: whoops....I futzed with my query. let's go with Squirrel's
[15:24] Harleen Gretzky: That is a dupe of https://jira.secondlife.com/browse/VWR-4526, Squirrel
[15:24] Torley Tester: Squirrel, thanks for reporting -- please only use "First Look: WindLight" as an affects version for WL-ONLY issues tho. :)
[15:25] Squirrel Wood: it affects WL...
[15:25] Flux Woyseck: heh boy do I have a list of JIRA entries for WL to do later
[15:25] Torley Tester: Squirrel, yup, but we use the WL version to focus on WL-ONLY issues.
[15:25] Torley Tester: Looks like a dupe to me too, wow, pretty hot... looks good to import.
[15:25] Squirrel Wood: but either way.. it has repro steps :)
[15:26] Torley Tester: Good to get Squirrel's repro steps in VWR-4526.
[15:26] Torley Tester: So actions: resolve VWR-4648 as dupe, include Squirrel's repro :), and import VWR-4526.
[15:26] Torley Tester: Sounds good? ^_^
[15:26] Torley Tester: WB Rob!
[15:26] Squirrel Wood: fine with me :)
[15:27] Torley Tester: It's pretty cool to have bugs reported as they're noticed on-the-fly here.
[15:27] Torley Tester: Sharp eyes, thanks for spotting that, Harleen.
[15:27] Squirrel Wood: OMy. Rob in boobs...
[15:27] Meghan Dench: LOL
[15:27] Rob Linden: great, I'm ruthed now
[15:27] Flux Woyseck: SEXY!
[15:27] Meghan Dench: Try dragging a folder onto you from inv
[15:27] Harleen Gretzky: Look fine to me
[15:28] Rob Linden: yeah, I think I'm fine now, but maybe other see differently
[15:28] Meghan Dench: Torley did you see the one with no space between Foundedn by and the name? because i'm at a loss tot he cause of that one
[15:28] Torley Tester: Meghan: Which #?
[15:28] Squirrel Wood: [9]
[15:28] Rob Linden: are we ready totalk [10] yet?
[15:28] Torley Tester: Rob, yes. I wonder when SL last worked for him (if ever).
[15:28] Squirrel Wood: that one is vista related
[15:29] Flux Woyseck: I'm ready to talk WL1.19....
[15:29] Squirrel Wood: vista business edition even
[15:29] Squirrel Wood: I'm ready to talk nuts but that is a different story :p
[15:29] Rob Linden: could someone send me the previous transcript in a notecard?
[15:29] Torley Tester: Sure Rob...
[15:29] Torley Tester: sec...
[15:29] Rob Linden: thanks
[15:30] Meghan Dench: This is the one Torley: [11] Give me an opinion when ya can, it's dazzled me : )
[15:30] Rob Linden: accepted your inventory offer.
[15:30] Torley Tester: Meghan, what UI size are you at?
[15:30] Meghan Dench: Lowest right now
[15:31] Meghan Dench: Was on around halfway before
[15:31] Torley Tester: I'm at 1.000 and it looks like there are 2 spaces instead of 1... the text is misaligned.
[15:31] Meghan Dench: Yep
[15:31] Meghan Dench: Someone had that
[15:31] Meghan Dench: Too
[15:31] Meghan Dench: Hrm
[15:31] Squirrel Wood: anything lower than 0.9 for ui size is not healthy for your eyes
[15:31] Meghan Dench: Seems fixed with lowst UI LOL
[15:31] Meghan Dench: It's a UI thing then
[15:31] Torley Tester: Meghan, also... please don't get alts to vote, it really isn't fair/accurate.
[15:31] Pandora Wrigglesworth: 4307 affects the current viewer, not just the candidate.
[15:31] Meghan Dench: k
[15:32] Meghan Dench: I think it's a UI thing because it's better on lowest UI but with higher there is no space, and like you said Torley someone else today told me they had 2 spaces.
[15:33] Torley Tester: It looks pretty simple to observe if it can be reproed by others.
[15:33] Rob Linden: yeah, let's import
[15:34] Pandora Wrigglesworth: Sounds like an order issue, the order in which UI scale versus font metric is being applied.
[15:34] Torley Tester: *edits, imports*
[15:35] Rob Linden: [12]
[15:35] Rob Linden: VWR-4520
[15:35] Rob Linden: Viewer not displaying any images when SL starts - using 8600 GTS graphics card
[15:36] Torley Tester: I wonder when SL last worked fine for him.
[15:37] Torley Tester: Anyone else have ideas?
[15:37] Torley Tester: Seems like one we can comment on to ask if anyone else has this problem, and leave open?
[15:38] Squirrel Wood: I've been getting white screens, cannot connects and 503s on the beta client login but never anything like that
[15:38] Pandora Wrigglesworth: It may be Vista rather than the card. I remember having some trouble with users running a Direct3D application I developed while using the same video card but after upgrading to Vista. They reported seeing nothing but a white screen.
[15:38] Torley Tester: Account's pretty new, created Jan. 28.
[15:38] Meghan Dench: Theres a Jira on white screens
[15:38] Meghan Dench: Alot of people get that on and off
[15:38] Meghan Dench: All viewers
[15:39] Dimitrio Lewis: Vista has transparency as part of Aero, doesn't it?
[15:39] Harleen Gretzky: next issue
[15:39] Squirrel Wood: one more reason to avoid vista
[15:39] Meghan Dench: As far as I know, all viewers anyway
[15:39] Pandora Wrigglesworth: Forward that Jira to Microsoft?
[15:39] Squirrel Wood: hehe
[15:39] Harleen Gretzky: That's teh next issue on the list
[15:40] Torley Tester: Youch, Rob, you crashing a lot? :|
[15:40] Squirrel Wood: and ruthing a lot too
[15:41] Torley Tester: Thanks for that idea, Pandora. Hmmm.
[15:41] Rob Linden: yeah, switched to 1.18.5.3 on windows to be safe
[15:41] Nurgle Nohkan: hi jason ^_^
[15:42] Rob Linden: where are we at?
[15:42] Jason Swain: Hello Nurgle
[15:42] Torley Tester: Were just looking at VWR-4520.
[15:42] Flux Woyseck: Wheres the list?
[15:42] Pandora Wrigglesworth: With Vista in the mix, it's hard to tell if it's a new issue or not.
[15:43] Torley Tester: Pandora, that's a great hat... does it open?
[15:43] Rob Linden: yeah, let's just set the last triage date on it, and see if it gets more votes
[15:43] Pandora Wrigglesworth: Yes, this is my Topter Hat.
[15:43] Harleen Gretzky: [13]
[15:43] Torley Tester: K Rob.
[15:43] Torley Tester: Thanks Harleen.
[15:43] Flux Woyseck: Thanks Harleen
[15:44] Rob Linden: [14]
[15:44] Squirrel Wood: erf. now I cannot close chat tabs... ctrl-w just closes the entire communicate window
[15:44] Torley Tester: Squirrel, yup, known issue too. :\
[15:45] Harleen Gretzky: That's been JIRA'd too :P
[15:45] Torley Tester: Meghan, thanks for attaching images... in the future, can you please attach them as PNG or JPG?
[15:45] Torley Tester: They'd be smaller filesize and have thumbnail previews too.
[15:45] Torley Tester: :)
[15:45] Meghan Dench: hrm
[15:45] Meghan Dench: Maybe...
[15:45] Meghan Dench: lol
[15:45] Meghan Dench: IM me tell me how after? LOL
[15:45] Meghan Dench: I just use paint and save...
[15:45] Torley Tester: You can convert an image to a JPG by copying to clipboard, then clicking "Attach screenshot to this issue"... the npaste.
[15:46] Meghan Dench: Ah oki
[15:46] Torley Tester: So it easily could be part of how you're currently doing it. :-)
[15:46] Meghan Dench: Oki : )
[15:46] Torley Tester: Hm, I haven't seen that white screen myself recently... anyone else?
[15:47] Rob Linden: I'm a little confused, this looks like it might be a 1.18.6 only issue
[15:47] Meghan Dench: Yep
[15:47] Torley Tester: Meghan, it happened in 1.19.0 RC for you?
[15:47] Meghan Dench: Want me to find you a key and images Torley?
[15:47] Meghan Dench: Today
[15:47] Meghan Dench: Everyday
[15:47] Meghan Dench: lol
[15:48] Torley Tester: Hm, more people experiencing the same thing would help confirm it.
[15:48] Squirrel Wood: web based login only, yes
[15:48] Rob Linden: Meghan, 1.19.0 has a totally different login screen
[15:48] Meghan Dench: Sometime, just sometimes if you leave it at white screen, it will recover and fix itself in a way
[15:48] Meghan Dench: Most of the time will stop
[15:48] Meghan Dench: And if you click says not responding
[15:48] Meghan Dench: I know Rob
[15:48] Squirrel Wood: the mono beta viewer still uses the web based login
[15:48] Meghan Dench: Still get white screen
[15:49] Meghan Dench: https://jira.secondlife.com/browse/VWR-4338
[15:49] Torley Tester: It doesn't seem like a widespread symptom like the other web-auth login screen problems.
[15:49] Rob Linden: Meghan, are you running 1.19.0 now?
[15:49] Meghan Dench: Latest, yes
[15:50] Meghan Dench: And ive had the whitescreen today
[15:50] Rob Linden: can you double check Help/About second life
[15:50] Harleen Gretzky: When you have teh white screen, can you still login with 1.19?
[15:50] Flux Woyseck: 1.19WL has so many issues I don't know where to begin
[15:50] Meghan Dench: Second Life 1.19.0 (0) Jan 30 2008 16:41:52 (Second Life Release Candidate)
[15:50] Torley Tester: Flux: Making that list and reporting them/voting for existing ones would be a big help!
[15:50] Rob Linden: hmmm....ok
[15:51] Meghan Dench: https://jira.secondlife.com/secure/attachment/14361/SL+White+Screen.bmp
[15:51] Torley Tester: Flux: Make sure they're WL-specific issues tho, not general RC issues.
[15:51] Meghan Dench: I can update it with images when it happens on this latest RC
[15:51] Flux Woyseck: I know Torley, but the repro is ever changing
[15:51] Torley Tester: Meghan, I'd encourage you to find others with the same problem... I haven't heard of this "white screen" one from anyone else.
[15:51] Torley Tester: We can leave this issue open for now.
[15:51] Meghan Dench: Oki I will find others : )
[15:52] Rob Linden: thanks Meghan
[15:52] Dimitrio Lewis: Meghan, is that Windows, and if so does it say the program isn't responding?
[15:52] Meghan Dench: Yep
[15:52] Meghan Dench: Windows
[15:52] Meghan Dench: If you cloick it will say not responding
[15:52] Meghan Dench: Sometimes it will recover, and finish loading up the viewer
[15:52] Meghan Dench: Click*
[15:52] Squirrel Wood: I shall see if I can provide a video "repro"
[15:52] Rob Linden: let's talk about [15]
[15:52] Meghan Dench: Please
[15:52] Meghan Dench: I can show it
[15:52] Meghan Dench: Repro it when it happens
[15:53] Meghan Dench: I have share screen software atm
[15:53] Torley Tester: Rob, I wonder if that's bad network routing that's transient and resolved now.
[15:53] Flux Woyseck: Did we just skip like 6 issues?
[15:54] Meghan Dench: lol
[15:54] Squirrel Wood: they were not skipped but merely preserved for next time ^^
[15:54] Flux Woyseck: ah
[15:54] Rob Linden: Flux: I don't think so. we may have skipped some already resolved or imported issues
[15:54] Celierra Darling: Link to the other DNS issue and tell them to try the workaround there
[15:55] Torley Tester: Celierra: Good idea.
[15:55] Celierra Darling: (The OpenDNS one)
[15:55] Meghan Dench: Ive had that before
[15:55] Rob Linden: Torley, I think you're probably right
[15:55] Torley Tester: I'll leave a comment linking to more info and resolve as "Needs More Info".
[15:56] Rob Linden: Sounds good
[15:56] Rob Linden: [16] is next on my list
[15:57] Rob Linden: looking through the comments, I agree with what Torley wrote
[15:57] Squirrel Wood: getting that pretty often here
[15:57] Squirrel Wood: though not 100% of the time like the reporter
[15:58] Torley Tester: This doesn't appear to be a widespread issue.
[15:58] Rob Linden: well, actually, I don't know if it's the same as SVC-162
[15:58] Torley Tester: Some people are having this, and there are bigger known bugs with teleports...
[15:58] Rob Linden: it's one that I've heard of for a while, and seems to be a service issue
[15:59] Torley Tester: But a disconnect on any/every teleport may be a wonky router (that goes back years).
[15:59] Rob Linden: well, this seems like it should probably be moved to SVC
[15:59] Squirrel Wood: watch for unexpected concurrency drops... that usually means that TPs fail like crazy
[15:59] Torley Tester: Yeah Rob... that makes sense.
[15:59] Torley Tester: Exactly Squirrel.
[15:59] Rob Linden: ...and then, um, ???
[15:59] Torley Tester: Some folk here should contact support to confirm.
[15:59] Jason Swain: I seem to have this every time I TP into your Office hour Torley... I now TP to a near by SIM and walk to your office *thinks the watermelon colours make it easy to spot*
[15:59] Meghan Dench: Sorry to change the subject but on About Second Life why Mr. Watson -- come here -- I want to see you.?
[15:59] Meghan Dench: lol
[16:00] Torley Tester: Meghan, it's a joke, a reference to voice chat.
[16:00] Torley Tester: :)
[16:00] Meghan Dench: Ok...
[16:00] Meghan Dench: lol
[16:00] Rob Linden: yup, maybe we should go ahead and import, and get a sense from dev team how to handle in the future
[16:00] Torley Tester: Rob: OK! Will do.
[16:00] Harleen Gretzky: First words spoken over teh telephone by Alexander Bell
[16:01] Rob Linden: cool. well, that's about it for our hour
[16:01] Rob Linden: thanks everyone....sorry for the disarray
[16:01] Harleen Gretzky: tc Rob
[16:01] Squirrel Wood: np :)
[16:01] Harleen Gretzky: tc Torley
[16:01] Squirrel Wood: We got stuff done :)
[16:01] Jason Swain: Thank You, Rob and Torley
[16:01] Meghan Dench: Byee
[16:01] Meghan Dench: Be well
[16:01] Squirrel Wood: Have a nice wednesday afternoon :)
[16:01] Torley Tester: Take care all!
[16:02] Torley Tester: And thanks for being here with us.
[16:02] Squirrel Wood: thanks for having us :)
[16:02] Torley Tester: Rob, I'll send you transcript-in-a-notecard... sec...

Bug triage/2008-02-06

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