Difference between revisions of "SL Cert - Basic Mentoring"

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=Orange Planer's SL Cert (Basic) (Mentoring)=
{{multi-lang}}
{{SLCert Navbox‎}}
{{SLCert Navbox}}
[[Category:Certification]]
 
= Overview =
 
This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.
 
= Audience =
 
People and organizations who want to help others.
 
= Pre-requisites =
 
Must be at least six months in Second Life.
 
= Criteria =
 
Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
 
 
= Mentor Skillset =
 
== Communication Skillset ==
 
=== Leaving the ego at the door ===
Understanding the necessity of focusing on the person being helped.
 
=== Presenting yourself ===
 
=== Terms of Service ===
http://secondlife.com/corporate/tos.php
 
=== Community Standards ===
http://secondlife.com/corporate/cs.php
 
=== The function of a tutor ===
 
=== Definitions of PG, Adult, and Mature regions ===
 
=== Be familiar with Second Life acronyms (see [[Acronyms]]) ===
 
=== Know the resources ===
* http://wiki.secondlife.com
* http://secondlife.com/support
* http://jira.secondlife.com
* Your colleagues
 
=== Announcing who you are and why you're there:  goals and methods ===
 
=== Communicate effectively with people from other cultures ===
 
=== Describe things and procedures accurately:  techniques for describing procedures ===
 
=== Know your limits:  realizing how many people you can help at one time ===
 
=== Steps for dealing with misbehaving residents ===
 
=== Understand how and when Report Abuse interface accurately and efficiently ===
 
== Technical Skillset ==
 
Viewer 2 Keyboard Shortcuts[http://home.comcast.net/~orange.planer/Viewer%202%20Keyboard%20Shortcuts.png Viewer 2 Keyboard Shortcuts]
 
=== Moving ===
 
==== Locally ====
 
===== Walking/Running =====
 
===== Hovering/Flying =====
 
===== Using the Mini-Map =====
 
==== Globally ====
 
===== Using the Map - Where am I? =====
 
===== Using Search - Where is that? =====


==Overview==
===== Using Landmarks - How do I get there again? =====


Those of us who assist residents as part of a help group have all seen those who have made serious errors in communication. 
=== Hunting/Gathering ===


The idea here is codify not just what helpers need to know technically, but also what they need to know to communicate the
==== Inventory - I can have stuff! ====


information.  It doesn't do much good to give people information if one is being snide and insulting while doing it.  I have
==== Appearance - I can change how I look! ====


actually seen "mentors" yelling at people (in text) that they aren't "going to baby them, or help them find things in the
===== Kinds of clothing =====


interface."  Personally, I consider that the "hit them over the head with a rock until they learn" method of teaching.
===== Wearing an item of clothing =====


==Audience==
===== Creating an outfit =====


People and organizations who want to help others.
===== Wearing an outfit =====
 
===== Modifying an outfit =====
 
==== Organizing what you have - How do I find things quickly? ====
 
==== Purchasing ====
 
===== Money =====
 
===== What is it? =====


==Pre-requisites==
===== Is it necessary? =====


No prerequisites at this time.
===== How much can I have? =====


==Criteria==
===== How do I get it? =====


Describe the skills necessary to mentor competently and effectively.
===== Purchasing things with or without money =====


==New Resident Skillset==
===== Organizing what you've purchased =====
These are my initial suggestions of what a new resident needs to know.  That means this is what a helper should be qualified


to teach.  Please comment.
=== Communications ===


<ul>
==== Chatting with people nearby ====
    <li> Mentoring Skillset
        <ol>
            <li> Leaving the ego at the door
            <li> Communicating with people from other cultures
            <li> Describing things accurately
            <li> Knowing how to ask a resident to wait until you are free
            <li> Knowing when to file an abuse report
        </ol>


    <li> Technical Skillset
==== The Friends List ====
        <ol>
            <li> Moving
                <ol>
                    <li> Locally
                        <ol>
                            <li> Walking/Running
                            <li> Flying
                            <li> Using the Mini-Map
                        </ol>


                    <li> Globally
==== Chatting with one person privately ====
                        <ol>
                            <li> Using the Map - Where am I?
                            <li> Using Search - Where is that?
                            <li> Using Landmarks - How do I get there again?
                        </ol>
                </ol>


            <li> Hunting/Gathering
==== Chatting with many people privately - Conference chat ====
                <ol>
                    <li> Inventory - I can have stuff!
                    <li> Appearance - I can change how I look!
                    <li> Organizing what you have - How do I find things quickly?
                    <li> Purchasing
                        <ol>
                            <li> Money
                                <ol>
                                    <li> What is it?
                                    <li> Is it necessary?
                                    <li> How much can I have?
                                    <li> How do I get it?
                                </ol>


                            <li> Purchasing things with or without money
==== Groups - people of a feather ====
                            <li> Organizing what you've purchased
                        </ol>


                </ol>
===== Finding a group =====


            <li> Communications
===== Joining a group (various methods) =====
                <ol>
                    <li> Chatting with people nearby
                    <li> Friends list
                    <li> Chatting with one person privately
                    <li> Chatting with many people privately - Conference chat
                    <li> Groups - people of a feather
                        <ol>
                            <li> Finding a group
                            <li> Joining a group (various methods)
                        </ol>


                    <li> Chatting with many people - Group chat
===== Chatting with many people - Group chat =====
                </ol>


        </ol>
==== Voice Chat ====
</ul>


=== Know the basic Macintosh shortcuts (see [[Technical issues with Mac OS X#Using Second Life under Mac OS X|Second Life under Mac OS X]] ) ===


=== The profile ===


[[Category:Certification]]
=== Preferences ===

Latest revision as of 05:37, 6 May 2011

Overview

This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.

Audience

People and organizations who want to help others.

Pre-requisites

Must be at least six months in Second Life.

Criteria

Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.


Mentor Skillset

Communication Skillset

Leaving the ego at the door

Understanding the necessity of focusing on the person being helped.

Presenting yourself

Terms of Service

http://secondlife.com/corporate/tos.php

Community Standards

http://secondlife.com/corporate/cs.php

The function of a tutor

Definitions of PG, Adult, and Mature regions

Be familiar with Second Life acronyms (see Acronyms)

Know the resources

Announcing who you are and why you're there: goals and methods

Communicate effectively with people from other cultures

Describe things and procedures accurately: techniques for describing procedures

Know your limits: realizing how many people you can help at one time

Steps for dealing with misbehaving residents

Understand how and when Report Abuse interface accurately and efficiently

Technical Skillset

Viewer 2 Keyboard ShortcutsViewer 2 Keyboard Shortcuts

Moving

Locally

Walking/Running
Hovering/Flying
Using the Mini-Map

Globally

Using the Map - Where am I?
Using Search - Where is that?
Using Landmarks - How do I get there again?

Hunting/Gathering

Inventory - I can have stuff!

Appearance - I can change how I look!

Kinds of clothing
Wearing an item of clothing
Creating an outfit
Wearing an outfit
Modifying an outfit

Organizing what you have - How do I find things quickly?

Purchasing

Money
What is it?
Is it necessary?
How much can I have?
How do I get it?
Purchasing things with or without money
Organizing what you've purchased

Communications

Chatting with people nearby

The Friends List

Chatting with one person privately

Chatting with many people privately - Conference chat

Groups - people of a feather

Finding a group
Joining a group (various methods)
Chatting with many people - Group chat

Voice Chat

Know the basic Macintosh shortcuts (see Second Life under Mac OS X )

The profile

Preferences

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