SL Cert - Basic Mentoring
From Second Life Wiki
This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.
People and organizations who want to help others.
Must be at least six months in Second Life.
Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
Leaving the ego at the door
Understanding the necessity of focusing on the person being helped.
Terms of Service
The function of a tutor
Definitions of PG, Adult, and Mature regions
Be familiar with Second Life acronyms (see Acronyms)
Know the resources
Announcing who you are and why you're there: goals and methods
Communicate effectively with people from other cultures
Describe things and procedures accurately: techniques for describing procedures
Know your limits: realizing how many people you can help at one time
Steps for dealing with misbehaving residents
Understand how and when Report Abuse interface accurately and efficiently
Viewer 2 Keyboard ShortcutsViewer 2 Keyboard Shortcuts