Difference between revisions of "SL Cert - Basic Mentoring"

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=Orange Planer's SL Cert (Basic) (Mentoring)=
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{{SLCert Navbox‎}}
{{SLCert Navbox}}
[[Category:Certification]]


==Overview==
= Overview =


Those of us who assist residents as part of a help group have all seen those who have made serious errors in communication.  The idea here is codify not just what helpers need to know technically, but also what they need to know to communicate the information.  It doesn't do much good to give people information if one is being snide and insulting while doing it.  I have actually seen "mentors" yelling at people (in text) that they aren't "going to baby them, or help them find things in the interface."  Personally, I consider that the "hit them over the head with a rock until they learn" method of teaching.
This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.


==Audience==
= Audience =


People and organizations who want to help others.
People and organizations who want to help others.


==Pre-requisites==
= Pre-requisites =
 
Must be at least six months in Second Life.
 
= Criteria =
 
Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
 
 
= Mentor Skillset =
 
== Communication Skillset ==
 
=== Leaving the ego at the door ===
Understanding the necessity of focusing on the person being helped.
 
=== Presenting yourself ===
 
=== Terms of Service ===
http://secondlife.com/corporate/tos.php
 
=== Community Standards ===
http://secondlife.com/corporate/cs.php
 
=== The function of a tutor ===
 
=== Definitions of PG, Adult, and Mature regions ===
 
=== Be familiar with Second Life acronyms (see [[Acronyms]]) ===
 
=== Know the resources ===
* http://wiki.secondlife.com
* http://secondlife.com/support
* http://jira.secondlife.com
* Your colleagues


No prerequisites at this time.
=== Announcing who you are and why you're there:  goals and methods ===


==Criteria==
=== Communicate effectively with people from other cultures ===


Describe the skills and knowledge necessary to mentor competently and effectively.
=== Describe things and procedures accurately:  techniques for describing procedures ===


==Mentor Skillset==
=== Know your limits:  realizing how many people you can help at one time ===
These are my initial suggestions of what a new resident needs to know.  That means this is what a helper should be qualified to teach.  Please comment.


<ul>
=== Steps for dealing with misbehaving residents ===
    <li> Communication Skillset
        <ol>
            <li> Leaving the ego at the door:  understanding the necessity of focusing on the person being helped.


            <li> Communicating with people from other cultures:  understanding that words such as "free" don't mean the same thing in other languages as they do in English; that humor in one culture is only confusing in another culture because of the differences in context
=== Understand how and when Report Abuse interface accurately and efficiently ===


            <li> Describing things accurately:  techniques for describing procedures
== Technical Skillset ==


            <li> Knowing your limits: realizing the limits of effective communication
Viewer 2 Keyboard Shortcuts[http://home.comcast.net/~orange.planer/Viewer%202%20Keyboard%20Shortcuts.png Viewer 2 Keyboard Shortcuts]


            <li> Knowing when to file an abuse report:  understanding the Terms of Service well enough to know when an abuse report is desirable; knowing the Report Abuse interface well enough to describe how to file an abuse report accurately and efficiently
=== Moving ===


            <li> Announcing who you are and why you're there:  goals and methods
==== Locally ====
        </ol>


    <li> Technical Skillset
===== Walking/Running =====
        <ol>
            <li> Moving
                <ol>
                    <li> Locally
                        <ol>
                            <li> Walking/Running
                            <li> Flying
                            <li> Using the Mini-Map
                        </ol>


                    <li> Globally
===== Hovering/Flying =====
                        <ol>
                            <li> Using the Map - Where am I?
                            <li> Using Search - Where is that?
                            <li> Using Landmarks - How do I get there again?
                        </ol>
                </ol>


            <li> Hunting/Gathering
===== Using the Mini-Map =====
                <ol>
                    <li> Inventory - I can have stuff!
                    <li> Appearance - I can change how I look!
                    <li> Organizing what you have - How do I find things quickly?
                    <li> Purchasing
                        <ol>
                            <li> Money
                                <ol>
                                    <li> What is it?
                                    <li> Is it necessary?
                                    <li> How much can I have?
                                    <li> How do I get it?
                                </ol>


                            <li> Purchasing things with or without money
==== Globally ====
                            <li> Organizing what you've purchased
                        </ol>


                </ol>
===== Using the Map - Where am I? =====


            <li> Communications
===== Using Search - Where is that? =====
                <ol>
                    <li> Chatting with people nearby
                    <li> Friends list
                    <li> Chatting with one person privately
                    <li> Chatting with many people privately - Conference chat
                    <li> Groups - people of a feather
                        <ol>
                            <li> Finding a group
                            <li> Joining a group (various methods)
                        </ol>


                    <li> Chatting with many people - Group chat
===== Using Landmarks - How do I get there again? =====
                </ol>
        </ol>
</ul>


=== Hunting/Gathering ===


==== Inventory - I can have stuff! ====


[[Category:Certification]]
==== Appearance - I can change how I look! ====
 
===== Kinds of clothing =====
 
===== Wearing an item of clothing =====
 
===== Creating an outfit =====
 
===== Wearing an outfit =====
 
===== Modifying an outfit =====
 
==== Organizing what you have - How do I find things quickly? ====
 
==== Purchasing ====
 
===== Money =====
 
===== What is it? =====
 
===== Is it necessary? =====
 
===== How much can I have? =====
 
===== How do I get it? =====
 
===== Purchasing things with or without money =====
 
===== Organizing what you've purchased =====
 
=== Communications ===
 
==== Chatting with people nearby ====
 
==== The Friends List ====
 
==== Chatting with one person privately ====
 
==== Chatting with many people privately - Conference chat ====
 
==== Groups - people of a feather ====
 
===== Finding a group =====
 
===== Joining a group (various methods) =====
 
===== Chatting with many people - Group chat =====
 
==== Voice Chat ====
 
=== Know the basic Macintosh shortcuts (see [[Technical issues with Mac OS X#Using Second Life under Mac OS X|Second Life under Mac OS X]] ) ===
 
=== The profile ===
 
=== Preferences ===

Latest revision as of 05:37, 6 May 2011

Overview

This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.

Audience

People and organizations who want to help others.

Pre-requisites

Must be at least six months in Second Life.

Criteria

Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.


Mentor Skillset

Communication Skillset

Leaving the ego at the door

Understanding the necessity of focusing on the person being helped.

Presenting yourself

Terms of Service

http://secondlife.com/corporate/tos.php

Community Standards

http://secondlife.com/corporate/cs.php

The function of a tutor

Definitions of PG, Adult, and Mature regions

Be familiar with Second Life acronyms (see Acronyms)

Know the resources

Announcing who you are and why you're there: goals and methods

Communicate effectively with people from other cultures

Describe things and procedures accurately: techniques for describing procedures

Know your limits: realizing how many people you can help at one time

Steps for dealing with misbehaving residents

Understand how and when Report Abuse interface accurately and efficiently

Technical Skillset

Viewer 2 Keyboard ShortcutsViewer 2 Keyboard Shortcuts

Moving

Locally

Walking/Running
Hovering/Flying
Using the Mini-Map

Globally

Using the Map - Where am I?
Using Search - Where is that?
Using Landmarks - How do I get there again?

Hunting/Gathering

Inventory - I can have stuff!

Appearance - I can change how I look!

Kinds of clothing
Wearing an item of clothing
Creating an outfit
Wearing an outfit
Modifying an outfit

Organizing what you have - How do I find things quickly?

Purchasing

Money
What is it?
Is it necessary?
How much can I have?
How do I get it?
Purchasing things with or without money
Organizing what you've purchased

Communications

Chatting with people nearby

The Friends List

Chatting with one person privately

Chatting with many people privately - Conference chat

Groups - people of a feather

Finding a group
Joining a group (various methods)
Chatting with many people - Group chat

Voice Chat

Know the basic Macintosh shortcuts (see Second Life under Mac OS X )

The profile

Preferences

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