Difference between revisions of "SL Cert - Basic Mentoring"

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** The different components for Windows (XP, Vista, and Windows 7) and Macintosh systems
 
** What can go wrong
 

Revision as of 05:20, 29 December 2009

SLCertification is a community project guided by Linden Lab (see FAQ). This project page and its contents are not endorsed, managed or supervised by Linden Lab. Linden Lab may link to this resource in the future solely as an informational service to the Second Life community.

SL Cert - Basic Tutoring

Overview

The idea here is codify not just what tutors need to know technically, but also what they need to know to communicate the information.

Audience

People and organizations who want to help others.

Pre-requisites

Must be at least six months in Second Life.

Criteria

Describe the skills and knowledge necessary to mentor competently and effectively at a basic level.

Mentor Skillset

These are my initial suggestions of what a new resident needs to know. That means this is what a helper should be qualified to teach. Please comment.

Communication Skillset

  • Leaving the ego at the door: understanding the necessity of focusing on the person being helped.
    • Know how to present yourself
    • Know the terms of service and community standards
    • Understand that tutors have no other role than to assist others
  • Know the definition of PG, Adult, and Mature sims
  • Be familiar with Second Life acronyms (see Acronyms)
  • Know the resources
  • Know how to effectively communicate with people from other cultures
  • Describing things accurately: techniques for describing procedures
  • Know your limits: realizing how many people you can help at one time
  • Know the steps for dealing with misbehaving new residents
  • Knowing when to file an abuse report
  • Know how to describe the Report Abuse interface accurately and efficiently
  • Announcing who you are and why you're there: goals and methods

Technical Skillset

  • Moving
    • Locally
      • Walking/Running
      • Hovering/Flying
      • Using the Mini-Map
    • Globally
      • Using the Map - Where am I?
      • Using Search - Where is that?
      • Using Landmarks - How do I get there again?
  • Hunting/Gathering
    • Inventory - I can have stuff!
    • Appearance - I can change how I look!
      • Kinds of clothing
      • Wearing an item of clothing
      • Creating an outfit
      • Wearing an outfit
    • Organizing what you have - How do I find things quickly?
    • Purchasing
      • Money
        • What is it?
        • Is it necessary?
        • How much can I have?
        • How do I get it?
      • Purchasing things with or without money
      • Organizing what you've purchased
  • Communications
    • Chatting with people nearby
    • The Friends List
    • Chatting with one person privately
    • Chatting with many people privately - Conference chat
    • Groups - people of a feather
      • Finding a group
      • Joining a group (various methods)
    • Chatting with many people - Group chat
  • Know the basic Macintosh shortcuts (see Second Life under Mac OS X )
  • Know how to manipulate the profile
  • Know what to do with Preferences