Difference between revisions of "SL Cert - Intermediate Mentoring"

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[[Category:Certification]]
 
[[Category:Certification]]
  
: ''SLCertification is a community project guided by Linden Lab (see [[SL_Certification#Frequently_Asked_Questions|FAQ]]). This project page and its contents are not endorsed, managed or supervised by Linden Lab.  Linden Lab may link to this resource in the future solely as an informational service to the Second Life community.''
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=SL Cert - Intermediate Tutoring=
 
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=SL Cert - Intermediate Mentoring=
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==Overview==
 
==Overview==
 
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This is the definition of the abilities one is expected to have for intermediate level tutoring in Second Life.
  
 
==Audience==
 
==Audience==
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Describe the skills and knowledge necessary to mentor at an intermediate level competently and effectively.
 
Describe the skills and knowledge necessary to mentor at an intermediate level competently and effectively.
  
==Mentor Skillset==
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== Communications Skillset ==
These are my initial suggestions of what a new resident needs to know. That means this is what a helper should be qualified to teach. Please comment.
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=== Thorough knowledge of Linden Lab copyright in Second Life ===
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=== Thorough knowledge of disclosure ===
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=== Dealing with underage residents ===
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=== Dealing with different types of residents ===
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=== Handling yourself at a busy area ===
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=== Counseling frustrated residents about continuing to use Second Life ===
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== Technical Skillset ==
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=== Keyboard shortcuts ===
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=== Familiar with multiple viewers ===
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Suggestions: Snowglobe 2, Second Life Viewer 2, Emerald, Second Life Viewer 1.23.
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=== Avatar Rendering Cost ===
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=== Diagnostics ===
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==== Lag ====
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===== The Lag Meter =====
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===== The Statistics Console =====
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===== The Help - About menu =====
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==== How to locate sound sources ====
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==== How to locate particle sources ====
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=== Console windows ===
  
* Communications Skillset
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=== Land permissions ===
** Thorough knowledge of copyright as it pertains to Linden Lab in Second Life
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** Thorough knowledge of rules about privacy; what constitutes disclosure
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** How to deal with underage residents
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** Know how to deal with different types of residents
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** How to handle a busy welcome area or infohub
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* Technical Skillset
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=== Voice Chat ===
** Keyboard shortcuts
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==== Controls for Windows and Macintosh systems ====
** What is Avatar rendering cost and why is it worth noting?
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==== The process for initiating voice chat ====
** Diagnostics
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===== Check the microphone and speaker settings =====
*** Lag
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===== Steps for turning on and controlling voice in SL =====
**** The Statistics Console
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==== What can go wrong ====
**** Be able to decipher the Help - About menu:  what's important, what's not
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**** Be able to describe solutions for various hardware or network problems
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*** How to locate sound sources
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*** How to locate particle sources
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* Show advanced knowledge of all menus in the interface, including the Advanced menu.
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* Show advanced knowledge of the Preferences interface, including custom graphics settings
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* Understand what console windows are and how to use them
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Latest revision as of 08:34, 6 September 2010

SL Cert - Intermediate Tutoring

Overview

This is the definition of the abilities one is expected to have for intermediate level tutoring in Second Life.

Audience

People and organizations who want to help others.

Pre-requisites

Must be a minimum of six months of age in Second Life, have passed the Second Life Mentoring - Basic Level exam, and have mentored for a month after passing that exam.

Criteria

Describe the skills and knowledge necessary to mentor at an intermediate level competently and effectively.

Communications Skillset

Thorough knowledge of Linden Lab copyright in Second Life

Thorough knowledge of disclosure

Dealing with underage residents

Dealing with different types of residents

Handling yourself at a busy area

Counseling frustrated residents about continuing to use Second Life

Technical Skillset

Keyboard shortcuts

Familiar with multiple viewers

Suggestions: Snowglobe 2, Second Life Viewer 2, Emerald, Second Life Viewer 1.23.

Avatar Rendering Cost

Diagnostics

Lag

The Lag Meter
The Statistics Console
The Help - About menu

How to locate sound sources

How to locate particle sources

Console windows

Land permissions

Voice Chat

Controls for Windows and Macintosh systems

The process for initiating voice chat

Check the microphone and speaker settings
Steps for turning on and controlling voice in SL

What can go wrong