SL Cert - Intermediate Mentoring
Revision as of 19:04, 25 January 2010 by Orange Planer (talk | contribs) (Reformat and add material)
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SL Cert - Intermediate Mentoring
Overview
Audience
People and organizations who want to help others.
Pre-requisites
Must be a minimum of six months of age in Second Life, have passed the Second Life Mentoring - Basic Level exam, and have mentored for a month after passing that exam.
Criteria
Describe the skills and knowledge necessary to mentor at an intermediate level competently and effectively.
Mentor Skillset
These are my initial suggestions of what a new resident needs to know. That means this is what a helper should be qualified to teach. Please comment.
Communications Skillset
Thorough knowledge of copyright as it pertains to Linden Lab in Second Life
Thorough knowledge of rules about privacy; what constitutes disclosure
How to deal with underage residents
Know how to deal with different types of residents
How to handle a busy welcome area or infohub
Technical Skillset
Keyboard shortcuts
What is Avatar rendering cost and why is it worth noting?
Diagnostics
Lag
The Statistics Console
Be able to describe solutions for various hardware or network problems
How to locate sound sources
How to locate particle sources =
Show advanced knowledge of the Preferences interface
Understand what console windows are and how to use them
Voice Chat
The different components for Windows (XP, Vista, and Windows 7) and Macintosh systems
What can go wrong
Know the resources
Be able to research solutions in any of the below areas: