Volunteer - Live Help

Template:Needs Translation/es Template:Needs Translation/el Template:Needs Translation/fr Template:Needs Translation/it Template:Needs Translation/ja Template:Needs Translation/ko Template:Needs Translation/hu Template:Needs Translation/no Template:Needs Translation/da Template:Needs Translation/sv Template:Needs Translation/tr Template:Needs Translation/pl Template:Needs Translation/pt Template:Needs Translation/ru Template:Needs Translation/th Template:Needs Translation/uk Template:Needs Translation/zh-Hans Template:Needs Translation/zh-Hant

Volunteer - Live Help

Group charter

This group is run by Second Life Mentor Volunteers and is meant for new residents under 6 months of age that require assistance.

Questions can be asked in this channel. SL Mentors may answer on availability.

Ask a Second Life Mentor for an invite.

Rules

• This group is only meant for answering questions from residents under 6 months of age or to provide general advice to all of them at once via group notices or in groupchat.

• This group is totally opt-in for Second Life Mentors only and new residents.

• All Second Life Mentors can invite new residents into this group. Attention: ONLY invite them in the everyone role!!

• The Owners of the group will eject all account holders above 6 months of age about every month (this may be subject to change depending on the growth or possible problems with the group).

• If a resident asks a question, only one good answer should be provided in group chat. More complex matters are best handled in an IM with the resident. This means no discussions in groupchat, only questions and answers!

• No spamming or general talk in groupchat is allowed.

• It is not allowed to call for a Linden for assistance.

• All Mentors have to abide the Tao/TOS/CS standards.

Someone not following these rules is subject to possible ejection from this group, with or without warning.

Available Roles

• Role name: Everyone - Title: New Resident (will only be able to talk into the group channel and to receive group notices)
• Role name: Greeter - Title: LH Mentor Greeter
• Role name: Greeter Tour Guide - Title: Greeter Tour Guide
• Role name: Linden - Title: I <3 Volunteers
• Role name: Second Life Mentor - Title: Live Help Mentor

Only the group Owners will be able to set the role names and titles to SL Mentors. Choose your favorite role in the General tab of the group. Contact one of the owners if your title is missing.

Only the group Owners will be able to sent group notices.

Everyone else - besides new residents - will be able to vote on proposals, sent by the Owners.

Note: Some roles are duplicated from the Second Life Mentor group to make it easier to invite new residents, using the group and right click on them. Mentors should only use roles they also have in SLM-group!

If - for whatever reason - a Mentor lost it's role, they will be ejected from this group.

Treat every new resident with the utmost respect as the Tao prescribes! We want to create a good New User Experience (NUE).

Mentors can request an invite from the group Owners: Amilie Anatine, Constanza Amsterdam, JoJo Balut, Lisa Lowe or Lord Sullivan

Not Linden Lab endorsed

This group is founded by Second Life Mentors. It is not endorsed by Linden Lab. The group is opt-in. This is meant as an enhancement and not a replacement for the Second Life Volunteer Mentor program.

You did not receive an answer or like to know more?

The Help Portal is constantly updated with the latest information!