Old Knowledge Base

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Welcome to the Knowledge Base, the official source for Second Life help & related information.

Need a quick way to get here? Use secondlife.com/kb — share this with all your friends!

You can edit Knowledge Base articles and make them better! Learn more.

For account-specific issues that need a response, visit our Support Portal.

Featured help!

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Fresh tips & tricks

Contact Torley if you have suggestions for hot stuff.

Find stuff

• Use the search box on the left (this searches the whole Wiki, including KB articles)
• Search the Wiki in-Viewer
• Click a category: (these are being reworked)

Second Life for Beginners FAQs and Videos FAQs Video Tutorials Second Life by Role Business Owners Creators Educators General Information Landowners Solution Providers Linden Dollars (L$) General L$ Information L$ Transactions Between Residents LindeX Land Information for Landowners Information for Renters Abuse and Griefing Dealing with Griefers Disputes Between Residents General Abuse and Griefing Information Inventory Management Your Avatar General Avatar Information Making Your Avatar Fancy Moving Around Groups Creating Things Building Objects Coding Scripts Filming Audiovisual Extravaganzas Making Clothing Working with Textures

Menus and Controls Second Life Software Questions Issue Tracker General Second Life Software Information Improving Performance Optional Viewers Using External Applications Hardware Questions Help with Common Problems Avatar General Help Inworld Error Messages Performance Your Account Billing Issues My Account Legal Matters Legal Questions Policies Problems or Questions Outside Second Life Ticket Types and Support Services Xstreet Help You can also browse all articles. Want to talk to a real person? Ask on Second Life Answers! — some of the best bits get compiled into Wiki articles.

Questions & Answers

Q: Why did you move the Knowledge Base to this Wiki? What is this all about?

A: To make Second Life help better and allow Residents to contribute. See KB2Wiki for background info.

Q: What's the difference between the Knowledge Base and other Wiki help?

A: The Knowledge Base contains articles that are quality-reviewed by Linden Lab and Resident Reviewers. The Wiki has long-thrived as Resident-powered help, and it stands to benefit from documentation which wields the dual advantages of being: (1) officially approved by Linden Lab while at the same time (2) is updated quicker by having more eyes on editable content.

Q: How does this change existing Wiki content?

A: It doesn't really, but articles can graduate into the KB and get our seal of approval.

Q: How do I tell an article is part of the Knowledge Base?

A: All official KB articles say so on top and they're in Category:Knowledge Base, shown at the bottom of an article.

Q: Does that mean that everything that's not in Category:Knowledge Base is unofficial?

A: Mostly, but not always. There's a lot of stuff, such as the LSL Portal, which is based on official sources, but has since been usefully expanded by Residents. Also, since the KB strives to be objective, there's a wealth of subjective, Resident-created pages out there which are beneficial, but not included. Again, see the graduation process for further details.

Q: Doesn't the KB overlap with the Help Portal, User's_Manual, and other unofficial, Resident-contributed help?

A: Yes, but in time we'll merge articles and reduce unneeded redundancy. Our ongoing mission is to provide the most comprehensive-yet-elegant help possible for our Residents.

Q: How do I search the Knowledge Base in Second Life?

A: See this tip.

Q: Where do I find service, policy, and legal articles? (As opposed to "How do I use Second Life?"-type articles.)

A: In the Linden Lab Official namespace. These can't be edited by Residents but we'll be reviewing them and reclassifying as-appropriate.

Q: Who do I talk to if I have a question?

A: Come ask Linden Lab's Documentation Team. We hold live inworld office hours so you can meet us in-avatar. We're friendly and awesome.