Difference between revisions of "User:Zai Lynch/Mentoring 101"
(commenting roles paragraph out, since only linguists and scribes are still available for roles and since no new apprentices join anymore...) |
(a small update as suggested by Harper Beresford.) |
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There are many more but I think that these are the most important for the group chat. Have a look at the [[Acronyms]] for more. | There are many more but I think that these are the most important for the group chat. Have a look at the [[Acronyms]] for more. | ||
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== Suggestions == | == Suggestions == | ||
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* If someone in the group chat asks for a specific Mentor and you wish to attend, please answer something like ''ok, be right there''. This way, other Mentors are informed that this request is obsolete and there won't be about 10 Mentors popping up to just one request. Remember: We're | * If someone in the group chat asks for a specific Mentor and you wish to attend, please answer something like ''ok, be right there''. This way, other Mentors are informed that this request is obsolete and there won't be about 10 Mentors popping up to just one request. Remember: We're about 1600 people... | ||
* In group chat, ask directly what you are looking for and provide all necessary informations. Questions like ''Is there a spanish mentor available'' are just causing spam and maybe a flood of IMs for you. You could write instead ''I need a Spanish Mentor for NAME at PLACE''. S/he'll come there if s/he's available. | * In group chat, ask directly what you are looking for and provide all necessary informations. Questions like ''Is there a spanish mentor available'' are just causing spam and maybe a flood of IMs for you. You could write instead ''I need a Spanish Mentor for NAME at PLACE''. S/he'll come there if s/he's available. | ||
* There is no way to get out of an Help Island by using the ''search'' and pressing the provided ''teleport'' button. It just won't do anything, although it's highlighted. Newbies can't use the ''map'' to do the job either, 'cause for them, there is just a blue field displayed with nothing on it. So if a | * There is no way to get out of an Help Island by using the ''search'' and pressing the provided ''teleport'' button. It just won't do anything, although it's highlighted. Newbies can't use the ''map'' to do the job either, 'cause for them, there is just a blue field displayed with nothing on it. So if a new Resident wants to leave an OI to a specific place, don't tell them to use the search or the map. The only chance to leave it is using a landmark or receiving a teleportation invite. | ||
** There are doors with the label "Enter Second Life" placed all over the Help Islands. You may tell them to click these in order to receive a landmark. This way, they'll also learn that they can interact with some objects in Second Life. | |||
* Make sure that you read the [[Volunteer Group IM Guidelines]] before writing in the official Mentors group. If you want to chat, please join the [[Mental Mentors]]. | * Make sure that you read the [[Volunteer Group IM Guidelines]] before writing in the official Mentors group. If you want to chat, please join the [[Mental Mentors]]. | ||
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=====Do I have to file Abuse Reports? How and when to do it===== | =====Do I have to file Abuse Reports? How and when to do it===== | ||
Note: You don't ''have to'' file Abuse Reports. However, it is good to inform other | Note: You don't ''have to'' file Abuse Reports. However, it is good to inform other Residents on how they can manage it and when it is appropriate. [[Help:When_and_how_to_file_an_Abuse_Report|Click here to read more about it]]. Please also note that mentors are '''not''' police. Read the [http://vteamblog.com/2008/06/19/mentor-groups-hot-topic-question-help-with-abuse/ related VTeam Blog entry]. | ||
=====What can I do if I think a Resident might be in a personal crisis / suicidal?===== | =====What can I do if I think a Resident might be in a personal crisis / suicidal?===== | ||
If you are not sure about the Resident, ask directly if s/he thinks about harming her- or himself. If the answer is any other then ''Heck no!!'' please encourage the Resident to search for professional help and provide a suicide hotline appropriate to the | If you are not sure about the Resident, ask directly if s/he thinks about harming her- or himself. If the answer is any other then ''Heck no!!'' please encourage the Resident to search for professional help and provide a suicide hotline appropriate to the Resident's location. [[Help:Suicide_hotlines|Here are some]]. If you feel overstained, ask for help in the group channel. | ||
=====What should I do with someone who is advertising the own business / passing Landmarks to own businesses at a restricted HI?===== | =====What should I do with someone who is advertising the own business / passing Landmarks to own businesses at a restricted HI?===== | ||
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=====How can I avoid the typing animation or snapshot sound?===== | =====How can I avoid the typing animation or snapshot sound?===== | ||
Enable the ''Advanced'' menu ({{KeyCombo|ctrl=*|alt=*|D}} on PC / {{KeyCombo|ctrl=*|opt=*|D}} on Mac). | *Typing: Edit -> Preferences -> Text Chat -> uncheck the "Play typing animation when chatting" box. | ||
*Snapshot: Enable the ''Advanced'' menu ({{KeyCombo|ctrl=*|alt=*|D}} on PC / {{KeyCombo|ctrl=*|opt=*|D}} on Mac).<br>Advanced -> Quiet Snapshot to Disk | |||
=====How can I downgrade my viewer?===== | =====How can I downgrade my viewer?===== | ||
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==Troubleshooting== | ==Troubleshooting== | ||
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Here are some links to common issues which might be experienced by a | Here are some links to common issues which might be experienced by a Resident in SL and how to handle them. | ||
* [[:Category:Bug Fixes]] | * [[:Category:Bug Fixes]] | ||
* [[Inventory Recovery Steps|A Residents Experiences An Inventory Loss]]. | * [[Inventory Recovery Steps|A Residents Experiences An Inventory Loss]]. | ||
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*The so called ''Multi Gadget'' by ''Timeless Prototype'' is available for free if you wear the Mentors tag. Go to the {{SLurl/simple|Tenera|187|106|71|Volunteer Headquarter in Tenera}} and look at the boxes. TYVM! You'll also find nice Mentor shirts and other items. | *The so called ''Multi Gadget'' by ''Timeless Prototype'' is available for free if you wear the Mentors tag. Go to the {{SLurl/simple|Tenera|187|106|71|Volunteer Headquarter in Tenera}} and look at the boxes. TYVM! You'll also find nice Mentor shirts and other items. | ||
* There is a Mentors Freebie Store at {{SLurl/simple|SL Volunteer Island|232|141|39|SL Volunteer Island}} with lots of full permission freebies to offer new | * There is a Mentors Freebie Store at {{SLurl/simple|SL Volunteer Island|232|141|39|SL Volunteer Island}} with lots of full permission freebies to offer new Residents. | ||
* Have a look at the kiosks around the landing point at [http://slurl.com/secondlife/SLVEC/120/128/22 SLVEC]! | * Have a look at the kiosks around the landing point at [http://slurl.com/secondlife/SLVEC/120/128/22 SLVEC]! | ||
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: Discussions on scripting, access to a scripting library, the knowledgebase, Animation Tips, Building Tips, Texturing Tips, Scripting Tips, Movies and Machinima, etc., etc.! Includes multi-language forums in German, Korean, Japanese, Italian and Spanish. | : Discussions on scripting, access to a scripting library, the knowledgebase, Animation Tips, Building Tips, Texturing Tips, Scripting Tips, Movies and Machinima, etc., etc.! Includes multi-language forums in German, Korean, Japanese, Italian and Spanish. | ||
*[https://support.secondlife.com SL Support Portal] | *[https://support.secondlife.com SL Support Portal] | ||
: Access to FAQ's and Knowledgebase and Solution Finder. For premium account | : Access to FAQ's and Knowledgebase and Solution Finder. For premium account Residents, it also allows you to navigate to a Live Chat page with Linden Support. | ||
*[[Video Tutorials]] | *[[Video Tutorials]] | ||
: Those are great resources. Watch them and tell people about 'em! | : Those are great resources. Watch them and tell people about 'em! |
Latest revision as of 14:32, 31 July 2009
Help Portal: |
Avatar | Bug Fixes | Communication | Community | Glossary | Land & Sim | Multimedia | Navigation | Object | Video Tutorials | Viewer | Wiki | Misc |
IntroThis page is supposed to provide (hopefully) useful informations for new Second Life Mentors.
Some Abbreviations In Common Use
There are many more but I think that these are the most important for the group chat. Have a look at the Acronyms for more. Suggestions
FAQsHow can I teleport someone to an Help Island?The person you'd like to teleport needs to be another Mentor or a new Resident on another Help Island and you got to activate the Admin Mode to enable teleports. The Admin Mode is switched on by pressing Ctrl-Alt-V for Windows or Linux and ⌘ Cmd-⌥ Alt-V for Mac OS X. What should I do if an underaged (< 18 years) is on the main grid?File an Abuse Report, include the relevant chat which makes you think they might be underaged and they will become redirected to the Teen Grid. There is no chance that s/he got accidentally on the main grid 'cause you got to enter your date of birth during the registration. When I leave an HI, my Home destination is the first place I TP from there. Any chance to avoid that?No. You can only TP to your Home location first (Ctrl-Alt-H) before going anywhere else so your new Home equals the old one. This is just for the restricted HIs not for OIP and HIP. Do I have to file Abuse Reports? How and when to do itNote: You don't have to file Abuse Reports. However, it is good to inform other Residents on how they can manage it and when it is appropriate. Click here to read more about it. Please also note that mentors are not police. Read the related VTeam Blog entry. What can I do if I think a Resident might be in a personal crisis / suicidal?If you are not sure about the Resident, ask directly if s/he thinks about harming her- or himself. If the answer is any other then Heck no!! please encourage the Resident to search for professional help and provide a suicide hotline appropriate to the Resident's location. Here are some. If you feel overstained, ask for help in the group channel. What should I do with someone who is advertising the own business / passing Landmarks to own businesses at a restricted HI?Advertising isn't allowed at HIs or WAs (see here). Talk to the person. Ask politely to stop it. If s/he doesn't stop, AR (if you feel comfortable with it) and let LL decide on it. In case I don't know which Resident is responsible for a grief but I'd like to file an AR. Whose name can I fill in?In the case of an unknown source, it is permitted to enter the name of Blue Linden instead of the name of the unknown Resident in the AR. (Check over here). Can someone tell me how *(insert action here)* is working on a Mac?
How can I avoid the typing animation or snapshot sound?
How can I downgrade my viewer?Have a look at Old versions in case you would like to download an obsolete client. If you want to compile it on your own, please visit Source downloads and Obsolete Source downloads. TroubleshootingHere are some links to common issues which might be experienced by a Resident in SL and how to handle them.
Usefull Tools for Mentors
Suggested Reading and Resources for Mentors
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