LLO Article Survey for Community Platform Migration

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Questions to discuss:

Notes

Organizational templates

Landing page: Linden Lab Offical:Policy, Service, and Pricing Information. This needs work.

See also LLO Articles Moved to Community Platform.

Templates for LLO articles

For archives:


Open Questions

KBcaution.png Important:

TODO: Review all these articles, contact stakeholders and designate as one of:

Article Comments Stakeholder

Billing

Changes to billing and trading limits (formerly LindeX tiers) Changes? This seems stale. Alec, JP, Gez
Why did my billing agreement with PayPal fail? Sensitive but not policy Alec, JP, Gez
I seem to be having trouble paying. What's going to happen to my account? Will I lose everything? Might be interpreted as policy Alec, JP, Gez

Other

About ad farms and network advertisers Is this policy or helpful tips? Torley
An Overview of Second Life Security Judgment call. Not truly policy, but sensitive info. None identified

Move from LLO to Community Platform

The following articles are candidates to move from LLO namespace to KB2 on the new community platform. They aren't in the initial batch of articles, but would be moved later if that's the final decision.

These fall into two broad groups:

  • Candidates for moving - Should be moved over in their entirety; we can use the scripting tools we used for initial migration to make this faster.
  • Candidates for merging - Should be merged or otherwise incorporating the information into existing article(s).
Article Comments Stakeholder

Abuse and Griefing

This includes articles on scams, privacy, etc.

Another Resident interfered with the operation of some vending or game scripts and took my Linden Dollars. None identified
Can I retract a previously-filed abuse report? None identified
Email Scam (Phishing) FAQ None identified
How To Handle Online Harassment None identified
How do I stop notecard spam? None identified
How long does a response to an Abuse Report take? None identified
I've filed an abuse report, I haven't heard a thing, and the offender isn't banned -- why? None identified
I keep getting shot and thrown far away. How can I stop this? None identified
Online Safety Guidelines None identified
Scams None identified
Shopping Safety Guidelines None identified
Someone else has my password; I may have been the victim of fraud. None identified
Stop being pushed -- sit down! None identified
Voice Chat Privacy None identified
Someone in Second Life is abusing me verbally through Voice. None identified
Teen Safety Guidelines None identified
If I do not allow a friend to see my online status in Second Life, will they still be able to see it on the website? Should be combined with something else. None identified
Someone claiming to be a Linden is threatening to ban my account and take my land! Shouldn't be protected, but needs some editing first None identified

Account

Includes auth. issues.

Account Security None identified
Alt Account FAQ Contains a little policy info, but probably shouldn't be protected None identified
Can I find out if someone I referred upgraded to a Premium account? None identified
Can I have a custom last name for my Second Life account? None identified
Changing your email address None identified
How do I upgrade my account type from Basic to Premium? None identified
How do I downgrade to a Basic account? None identified
How long does it take to get the L$1000 bonus after I sign up for a Premium account? None identified
How to Cancel an Account None identified
I just canceled my account and I'm still being charged! None identified
Password Protection None identified
Safeguarding your account and protecting your password None identified
The password retrieval email hasn't arrived. What do I do? None identified
Viewer access FAQ None identified
What if I don't know my security question None identified
What are the different levels of account membership? None identified
When I log into Second Life, it gets to "Waiting for Region Handshake" and stops. Troubleshooting None identified
When I log into Second Life, it says my user name and/or password is incorrect. Troubleshooting None identified
Why does Second Life say "You cannot log into Second Life from this location"? Troubleshooting None identified
Why does Second Life say "Your account is not accessible until (date/time)" Troubleshooting None identified\


Billing

How long does it take to process credits? None identified
I'm having some trouble using American Express to pay for things with Linden Lab. None identified
I bought Linden Dollars (L$) but my balance hasn't updated! None identified
I bought Linden Dollars (L$) from the LindeX and was charged more/less than I thought I would be. Why None identified
I can't buy anything on the LindeX because of billing and trading limits; what do I do? None identified
I can't tell how much L$ I have; it just says "Loading." None identified
I can't update my payment information. None identified
I paid US$ for something, but the system doesn't seem to know it yet. None identified
Is it possible to view transactions older than 30 days? None identified
Local Payments FAQ Only applies to new customers outside US currently Gez, Alec, JP
Local Payments Help Only applies to new customers outside US currently Gez, Alec, JP
What's the reason for the message "Not Authorized" when I try to enter my billing information? None identified
Why can't I update my credit card billing? Troubleshooting None identified
Why was I billed an additional transaction fee? None identified
Why was I charged $1.00 on my credit card? None identified
My Paypal is ok, but it's still failing. Could it be your Monthly Maximum limit? None identified

Communication

Someone in Second Life is distributing chat logs within Second Life or on the Second Life forums Lexie says move to Lithium. Should probably be incorporated into another doc. Lexie

Getting Started

I got stuck in a box or a cage or something. How do I get out? None identified
What's a workaround? None identified
How can I find out who referred me to Second Life? None identified
What does "SLT" stand for? Should be put into another article: FAQ or whatever. None identified
Linden Communication Venues Guide Terrible name - good overview of information resources (needs some updating). None identified
Welcome Area Guidelines

Groups

Why was my group disbanded? None identified
I started a group that was disbanded, so I tried to start another one with the same name, and I can't. None identified

Land

Homestead FAQ Edited 4-11, comments from Maggie Guy, Maggie
Themed Private Regions Edited 4-11, comments from Maggie Guy, Maggie
Openspaces FAQ Edited 4-11, comments from Maggie Guy
Abandoned Land FAQ None identified

Maturity

How to report an underage Resident in Second Life None identified

Links to policies on secondlife.com

Presumably, these are provided for search. Does the new federated search include these pages, thus making these unneccessary?

Community Standards Links to the real CS None identified
Death and other worries outside Second Life Links to actual policies None identified
Terms of Service Links to the real ToS None identified
Trademark Guidelines Links to the real policies None identified
Scripted Agent Status Should probably be incorporated into bot policy doc. None identified

Technical

Might want to keep these in the wiki.

False cache virus alerts None identified
I'm having problems with more than one computer on one connection None identified
Is there a technical reason we can't link trees? None identified
Windows 7 None identified
Configuring your firewall to allow access to Second Life None identified

Support and Support Process

I need to report a region being offline. None identified
Information about the Enterprise Level Support Program (ELSP) Is this obsolete? None identified
Tickets for Basic and Guest Accounts None identified
Tickets for Technical Issues None identified
What's Concierge service and how do I get it? None identified
What is Extended Support? Still accurate? None identified

Linden Lab

How to apply for the Linden Department of Public Works None identified
Linden Lab economic metric definitions None identified
Where can I find economic statistics on Second Life? None identified
Where can I find information about using Linden Lab's trademarks and logos? None identified
Who are Lindens? None identified

Search and Events

Events Needs to be updated; transition is over. Sea
Search FAQ Sea
Search Guidelines Includes nominal search policies Sea

Other

Someone with the last name "Tester" left some unwanted objects on my land. Who is this Resident and what's going on? None identified


Candidates for Deletion and Archiving

Some obsolete articles may need to be archived for various reasons (legal, primarily). Add Template:Archive to these pages if they can't simply be deleted.

Article Comments Stakeholder

Obsolete - Xstreet

Xstreet Wishlists Brooke asked to keep 4-15-11 Brooke
Viewing and analyzing sales Brooke asked to keep 4-15-11 Brooke
Marketplace fees SEO- Links to the Marketplace pricing. Linked from Marketplace articles. Brooke

Outdated content

These are candidates for archiving or deleting.

Second Life Last Names FAQ Obsolete with Display Names and usernames None identified
Custom Name Program (beta) General Information Stale w/ introduction of display names None identified
Why isn't the last name I want listed? Obsolete None identified

Keep in Wiki

This section may include articles that should not be in the LLO namespace.

Article Comments Stakeholder

Abuse and Griefing

Someone in Second Life is doing something that makes the whole region run much more slowly than it should. None identified
Someone in Second Life is providing information about another Resident's "real world" life. None identified
Someone in Second Life is taking pictures, screenshots, or video of Residents without their permission, or in private areas. None identified
What should I do about abuse that moves outside of Second Life? None identified

Account

Sharing Second Life Accounts None identified
Why is my account on hold? Contains official instructions for appeals None identified
What happens to my inventory and Linden dollars if I am permanently banned from Second Life? None identified

Billing

Delinquency Policy Clarifications of ToS None identified
Usage Fees & U.S. Dollar Charges None identified
Value Added Tax (VAT) Frequently Asked Questions None identified
Tickets for Billing and L$ Issues None identified

Communication

Twitter Amanda
User Groups Amanda
Community Participation Guidelines Blogs, Forums policy Amanda

Land

Linden Home/Covenant None identified
Mainland policies None identified
The Special Island Order Form None identified
Is it possible to have bigger regions? Move to main ns Guy
What are the parcel ban and access heights? Move to main ns Guy
What are the rules for the script checkboxes in the About Land window? Move to main ns Guy
Estate and Private Region Billing FAQ Keep in LLO Guy

For Developers

Registration API Request Form This replaces the form on develop.secondlife.com None identified
What is the Risk API? Should probably stay on wiki - that's where the Risk API docs are. Move to main ns? None identified
Solution Provider Program Seems official enough to warrant protection, but should it be on the wiki? Betsy?

Viewer and open source

Alternate Viewers Oz and Dessie
Beta Known Issues and Information Candidate for main namespace Dessie, Bambers
Third Party Policy and Viewer Directory FAQ Oz
Second Life Viewer Licensing Program Does this need to be protected? Oz

ToS and Open Source Terms

I want to sell real-life items through Second Life. Clarification of ToS None identified
Terms of Service Arbitration FAQ Lisa
Terms of Service FAQ Lisa
API Terms of Use Oz
Contribution Agreement For open source Viewer Oz
GNU General Public License, version 2.0 Oz
GNU Lesser General Public License, version 2.1 Oz
FLOSS exception Oz
Terms and Conditions for Second Life Community Translation Program Recently moved from main namespace Noelle

Official Policy

Inworld policy on bots None identified
Policy on Resident-Run L$ Financial Services and Securities Does this conflict with the policy regarding inworld banks? None identified
Policy Regarding Inworld Banks Revised to reflect that this is a current policy. None identified
Can I be punished for revealing information about another resident without permission? None identified
Can I transfer my account to another person? Clarification of policy None identified
Clarification of policy disallowing ageplay None identified
Blake Sea Code of Conduct Confirmed: Keep Courtney
Snapshot and machinima policy None identified
Suggesting a policy change Not sure this actually tells you how to suggest a change; combine with other content. None identified
Intellectual Property Reviewed with Laura Lisa
Frequently Asked Questions on the IP Complaint Process Reviewed with Laura. Keep. Lisa


Wagering and Gaming Policy

Policy Regarding Wagering in Second Life None identified
Wagering Games FAQ None identified
Skill Game Compliance This is a new article the explains the new policy re: skill games vs. "games of chance" JP

Misc questions

Is it OK to ask other Residents to take surveys? None identified
Is it OK to log chat with a scripted object? None identified
How do I bequeath my Second Life account and assets to another Resident if I die in real life? None identified
Who gets my Second Life stuff if I die in real life? We should really think about a new title for this None identified

Other

Community Partnership Program Confirmed: Keep Courtney
Community Partnership Program/FAQ Confirmed: Keep Courtney
How do I request a memorial event in Linden Memorial Park? Confirmed: Keep Courtney
How do I request a memorial placement in Linden Memorial Park? Confirmed: Keep Courtney
Resources for questions or problems outside Second Life Confirmed: Keep Courtney
Linden Endowment for the Arts Committee Confirmed: Keep Courtney
Linden Endowment for the Arts New page Courtney

Archived

These should all be marked with Template:Archive

Article Comments Stakeholder
Linden Grant Reviewed - archive Courtney
Frequently Asked Questions about the Second Life Winterfest Promotion Reviewed - archive Courtney
Frequently asked questions about the Best of Fall Fashion Show in Second Life Reviewed - archive Courtney
Second Life BunnyJam Contests Fine Print Reviewed - archive Courtney
Support Groups in Second Life Reviewed - archive Courtney
Adult-oriented content controls FAQ Archived per Blondin Blondin

TOS Archives

Terms of Service Archive Confirmed - keep Laurap
Terms of Service Archive/Through 14 December 2010 Confirmed - keep Laurap
Terms of Service Archive/Through 29 April 2010 Confirmed - keep Laurap
Terms of Service Archive/Through 5 October 2010 Confirmed - keep Laurap