Difference between revisions of "LLO Article Survey for Community Platform Migration"

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{{TOCright}}
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The end result of this whole process is that every LLO article should either:
* Remain on the wiki in the LLO namespace (some may also get consolidated)
* Go into a KB2 article
* Be deleted or archived (details TBD)


See [[Template:LLO_Table]]
'''Notes''':


== Open Questions ==
New landing page:  [[Linden Lab Official:Policies]]
 
'''Organizational templates''':
* [[Template:LLO_Table]] - used in the tables below. 
* [[Template:LLOlink]] - convenience template to link to LLO article.
 
See also [[LLO Articles Moved to Community Platform]].
 
'''Templates for LLO articles'''
'''For archives''':
* [[Template:Archive]]
* [[Template:Time Sensitive]]
 
'''Questions''':
* We will probably need to add new labels.  See [[Knowledge_Base_Migration_to_Community_Platform#Candidates_for_new_labels|Candidates for new labels]]
* Should the [[#Technical|"Technical"]] articles stay on the wiki or move?
 
== Need to address ==
 
Content in these articles needs to be either moved into existing Lithium articles, or into other wiki articles, or perhaps just deleted (if its no longer valid).


{| class=lltable border=1
{| class=lltable border=1
Line 14: Line 29:


|--
|--
|colspan=3 align=center bgcolor=#DDDDDD|'''Adult Content'''
|colspan=3 align=center bgcolor=#DDDDDD|
 
=== Account ===
 
{{LLO_Table|What if I don't know my security question|Rowan sez to ask Patch or Patsy to confirm.}}
 
|}
 
== Keep in Wiki in LLO namespace==


{{LLO_Table|Adult-oriented content controls FAQ|Has this article's usefulness expired?|Blondin}}
{| class=lltable border=1
{{LLO_Table|Details for landowners on migrating to Zindra|Stale?|Blondin}}
|--
!Article!!Comments!!Stakeholder


|--
|--
|colspan=3 align=center bgcolor=#DDDDDD|'''Billing'''
|colspan=3 align=center bgcolor=#DDDDDD|
=== Account ===


{{LLO_Table|Changes to billing and trading limits (formerly LindeX tiers)|Changes?  This seems stale.}}
{{LLO_Table|Safeguarding your account and protecting your password|Merge with {{LLOlink|Account Security}}.|}}
{{LLO_Table|Contacting Linden Lab Billing|I want to say no, but there is no way for Residents to get info to update this article}}
{{LLO_Table|Why did my billing agreement with PayPal fail?|Sensitive but not policy}}
{{LLO_Table|I seem to be having trouble paying. What's going to happen to my account? Will I lose everything?|Might be interpreted as policy}}


|--
|--
|colspan=3 align=center bgcolor=#DDDDDD|'''IP & Content'''  
|colspan=3 align=center bgcolor=#DDDDDD|
 
=== Linden Lab ===
 
{{LLO_Table|Linden Lab economic metric definitions|Are we keeping this around?|Amanda, JP}}
 
|}
 
== Linked from existing portals ==
 
These articles are linked into one or more existing portals.  No further organization needed.
 
'''SEO pages'''
 
These exist so wiki search results link to policy docs on secondlife.com:
*{{LLOlink|Community Standards}}
*{{LLOlink|Terms of Service}}
 


{{LLO_Table|Frequently Asked Questions about the Pilot Program for Testing Early Improvements to the IP Complaint Process|What IS this?  Might be stale.}}
=== SL Develop Portal ===
{{LLO_Table|Frequently Asked Questions on the IP Complaint Process|Not sure where this stands}}
{{LLO_Table|Frequently Asked Questions on Our Content Management Roadmap|What IS this?  Might be stale.}}


{| class=lltable border=1
|--
|--
|colspan=3 align=center bgcolor=#DDDDDD|'''Communication
!Article!!Comments!!Stakeholder
'''
 
{{LLO_Table|Guidelines for Blog Comments|Where is this linked from?}}
{{LLO_Table|Solution Provider Program}}
{{LLO_Table|Someone in Second Life is distributing chat logs within Second Life or on the Second Life forums.|It reinforces policy but it's not a policy question...}}
 
|}
 
=== Community Resources Portal ===
 
{| class=lltable border=1


|--
|--
|colspan=3 align=center bgcolor=#DDDDDD|'''Old events and time-sensitive content'''
|colspan=3 align=center bgcolor=#DDDDDD|


{{LLO_Table|Details for the 2009 Homestead reactivation process|Stale? 2009 process}}
==== Community Resources ====
{{LLO_Table|Frequently Asked Questions about the Second Life Winterfest Promotion|Stale?}}
{{LLO_Table|Frequently asked questions about the Best of Fall Fashion Show in Second Life|Almost certainly stale.}}
{{LLO_Table|Holiday 2009 Land Auction FAQ|2009. Stale.}}
{{LLO_Table|Homestead pricing update FAQ|Pricing update FAQ for something long past. Stale.}}
{{LLO_Table|Custom Name Program (beta) General Information|Stale w/ introduction of display names}}
{{LLO_Table|Teen Second Life Transition FAQ|Tricky.  Not strictly policy but shouldn't be editable.}}


{{LLO_Table|Community Partnership Program|Confirmed: Keep|Courtney}}
{{LLO_Table|Community Partnership Program/FAQ|Confirmed: Keep|Courtney}}
{{LLO_Table|Linden Memorial Park|Confirmed: Keep|Courtney}}
{{LLO_Table|Linden Endowment for the Arts Committee|Confirmed: Keep|Courtney}}
{{LLO_Table|Linden Endowment for the Arts|New page|Courtney}}
|--
|--
|colspan=3 align=center bgcolor=#DDDDDD|'''Land'''
|colspan=3 align=center bgcolor=#DDDDDD|
{{LLO_Table|Homestead FAQ|Borderline policy article.  Might not want to split it from the rest of the land articles}}
 
{{LLO_Table|Information about Openspaces (Void Regions)|Partially stale}}
==== Current Events ====
{{LLO_Table|Setup Fees for Land Inworld After April 24, 2008|Ancient and covered elsewhere in better detail}}
 
{{LLO_Table|Themed Private Regions|Announcement-related?}}
{{LLO_Table|Month of Machinima|Event|Courtney}}
{{LLO_Table|Linden_Dream_Home_Sweepstakes|Event|Courtney}}
{{LLO_Table|SL8B|Event|Courtney}}


|--
|--
|colspan=3 align=center bgcolor=#DDDDDD|'''Xstreet'''
|colspan=3 align=center bgcolor=#DDDDDD|
{{LLO_Table|Xstreet Currency Exchange|Obsolete?}}
 
{{LLO_Table|Xstreet SL login change FAQ|Obsolete?}}
==== Communication ====
{{LLO_Table|Xstreet Wishlists|Obsolete?}}
 
{{LLO_Table|Xstreet account merge FAQ|Obsolete?}}
{{LLO_Table|Twitter||Amanda}}
{{LLO_Table|User Groups||Amanda}}


|--
|--
|colspan=3 align=center bgcolor=#DDDDDD|'''Inter-Resident transactions and agreements'''
|colspan=3 align=center bgcolor=#DDDDDD|
{{LLO_Table|I have an agreement with one or more Residents regarding real estate, group management, performance of services, division of revenue, etc., but they aren't keeping to the agreement.|Contains policy but is not a policy doc.}}
 
{{LLO_Table|I paid Linden Dollars for an item, but didn't receive it.|Contains policy but is not a policy doc.}}
==== RL questions ====
{{LLO_Table|I paid for something, but didn't receive it as promised. Or: I provided something, but wasn't paid for it as promised.|Contains policy but is not a policy doc.}}
 
{{LLO_Table|I placed a bet with another Resident's gambling script, but it didn't pay out, or didn't pay out correctly, or the odds aren't right, or it doesn't follow the rules for the particular game.|Contains policy but is not a policy doc.}}
{{LLO_Table|Buying and selling real-life items in Second Life}}
{{LLO_Table|I rented a land parcel from another Resident (either on the Mainland or in a private region) and it's being taken back from me, even though I've paid the agreed-upon fees or rent.|Contains policy but is not a policy doc.}}
{{LLO_Table|Death and other worries outside Second Life|Links to actual policies|Lisa}}
{{LLO_Table|Problems outside Second Life|Confirmed: Keep|Courtney}}
 
|}
 
=== Offical Policies Portal ===
 
These pages are linked from [[Linden Lab Official:Policies]]:


{| class=lltable border=1
|--
|--
|colspan=3 align=center bgcolor=#DDDDDD|'''Other'''
!Article!!Comments!!Stakeholder


{{LLO_Table|About ad farms and network advertisers|Is this policy or helpful tips?|Torley}}
|--
|colspan=3 align=center bgcolor=#DDDDDD|


{{LLO_Table|Second Life Viewer Licensing Program|I don't think this needs to be protected; would like a second opinion.|Oz}}
==== Policies ====
{{LLO_Table|How do I request a memorial event in Linden Memorial Park?|Borderline}}
{{LLO_Table|How do I request a memorial placement in Linden Memorial Park?|Borderline}}


{{LLO_Table|Someone claiming to be a Linden is threatening to ban my account and take my land!|Shouldn't be protected, but needs some editing first}}
{{LLO_Table|Sharing or transferring Second Life accounts}}
{{LLO_Table|Why is my account on hold?|Contains official instructions for appeals}}
{{LLO_Table|Permanent account bans}}


{{LLO_Table|Submitting a Knowledge Base suggestion|Still relevant?}}
|--
|colspan=3 align=center bgcolor=#DDDDDD|
====Billing====


{{LLO_Table|Suggesting a policy change|I'm not sure this actually tells you how to suggest a change}}
{{LLO_Table|Billing FAQ|Needs to be reviewed.  Consolidates a bunch of old small LLO articles.|Alec, JP, Sue?}}
{{LLO_Table|Delinquency Policy|Clarifications of ToS}}
{{LLO_Table|Usage Fees & U.S. Dollar Charges}}
{{LLO_Table|Value Added Tax (VAT) Frequently Asked Questions}}
{{LLO_Table|Tickets for Billing and L$ Issues}}
{{LLO_Table|Local Payments FAQ| (Int Bill) Only applies to '''new''' customers outside US currently.  Includes translations into 6 langs.|Gez, Alec, JP}}
{{LLO_Table|Local Payments Help| (Int Bill) Only applies to '''new''' customers outside US currently.  Includes translations into 6 langs.|Gez, Alec, JP}}
 
|--
|colspan=3 align=center bgcolor=#DDDDDD|


{{LLO_Table|What are Second Life's subnets?|I'm not sure what to do with this one}}
==== Land ====


{{LLO_Table|Why isn't the last name I want listed?|Obsolete}}
{{LLO_Table|Linden Home/Covenant}}
{{LLO_Table|Mainland policies}}
{{LLO_Table|The Special Island Order Form}}
{{LLO_Table|Estate and Private Region Billing FAQ|Keep in LLO|Guy}}
{{LLO_Table|Purchasing Abandoned Mainland Parcels - FAQs|New in April '11|Guy}}
{{LLO_Table|About ad farms and network advertisers||Torley}}
 
|--
|colspan=3 align=center bgcolor=#DDDDDD|
 
==== Viewer and open source ====
{{LLO_Table|Alternate Viewers||Oz and Dessie}}
{{LLO_Table|Third Party Policy and Viewer Directory FAQ||Oz}}
{{LLO_Table|Second Life Viewer Licensing Program| Does this need to be protected?  |Oz}}
 
|--
|colspan=3 align=center bgcolor=#DDDDDD|
 
==== ToS and Open Source Terms ====
 
{{LLO_Table|Terms of Service Arbitration FAQ||Lisa}}
{{LLO_Table|Terms of Service FAQ||Lisa}}
{{LLO_Table|API Terms of Use||Oz}}
{{LLO_Table|Contribution Agreement|For open source Viewer|Oz}}
{{LLO_Table|GNU Lesser General Public License, version 2.1||Oz}}
{{LLO_Table|Terms and Conditions for Second Life Community Translation Program|Recently moved from main namespace|Noelle}}
 
|--
|colspan=3 align=center bgcolor=#DDDDDD|
 
==== Online security and safety ====
{{LLO_Table|Online Safety Guidelines|Created for TSL transition|Terrence}}
{{LLO_Table|Password Protection|Created for TSL transition|Terrence}}
{{LLO_Table|Account Security|Created for TSL transition. Merge with {{LLOlink|Safeguarding your account and protecting your password}}|Terrence}}
{{LLO_Table|Shopping Safety Guidelines|Created for TSL transition|Terrence}}
{{LLO_Table|Teen Safety Guidelines|Created for TSL transition|Terrence}}
{{LLO_Table|How To Handle Online Harassment|Created for TSL transition|Terrence}}
{{LLO_Table|Email Scam (Phishing) FAQ}}
{{LLO_Table|Scams}}
{{LLO_Table|Technical overview of Second Life security|}}
|--
|colspan=3 align=center bgcolor=#DDDDDD|
 
====  Official Policy ====
 
{{LLO_Table|Bot policy}}
{{LLO_Table|Snapshot and machinima policy}}
{{LLO_Table|Intellectual Property|Reviewed with Laura|Lisa}}
{{LLO_Table|Using Linden Lab's trademarks and logos}}
{{LLO_Table|Frequently Asked Questions on the IP Complaint Process|Reviewed with Laura. Keep. |Lisa}}
{{LLO_Table|Clarification of policy disallowing ageplay}}
{{LLO_Table|Suggesting a policy change|Not sure this actually tells you how to suggest a change; combine with other content.}}
{{LLO_Table|Alt Account FAQ|Contains a little policy info, but probably shouldn't be protected}}
 
|--
|colspan=3 align=center bgcolor=#DDDDDD|
 
==== Conduct & privacy ====
 
{{LLO_Table|Welcome Area Guidelines||}}
{{LLO_Table|Blake Sea Code of Conduct|Confirmed: Keep|Courtney}}
{{LLO_Table|Community Participation Guidelines|Blogs, Forums policy|Amanda}}
{{LLO_Table|Violating other Residents' privacy rights}}
{{LLO_Table|Voice Chat Privacy}}
{{LLO_Table|Who are Lindens?|Not sure where to put this.}}
 
|--
|colspan=3 align=center bgcolor=#DDDDDD|
 
==== Financial-related policies ====
{{LLO_Table|Policy on Resident-Run L$ Financial Services and Securities|Does this conflict with the policy regarding inworld banks?}}
{{LLO_Table|Policy Regarding Inworld Banks|Revised to reflect that this is a current policy.}}
 
|--
|colspan=3 align=center bgcolor=#DDDDDD|
 
====  Wagering and Gaming Policy ====
{{LLO_Table|Policy Regarding Wagering in Second Life}}
{{LLO_Table|Wagering Games FAQ}}
{{LLO_Table|Skill Game Compliance|This is a new article the explains the new policy re: skill games vs. "games of chance"|JP}}


|}
|}


== Move from LLO to KB ==
== API docs ==
RECOMMEND REMOVE FROM LLO - MOVE TO KB2?
 
Moved to LLO namespace on 4 May 2011.


{| class=lltable border=1
{| class=lltable border=1
|--
|--
!Article!!Comments!!Stakeholder
!Article!!Comments!!Stakeholder
{{LLO_Table|Abandoned Land FAQ}}
 
{{LLO_Table|About Homesteads}}
{{LLO_Table|Registration API}}
{{LLO_Table|About the Heterogenous Grid}}
{{LLO_Table|Registration API Request Form|Reg API Request Form}}
{{LLO_Table|About the SLim Client}}
{{LLO_Table|Reg API Examples|Examples}}
{{LLO_Table|Account Security}}
{{LLO_Table|Registration API Reference|API Reference}}
{{LLO_Table|Advertising Rules & Etiquette|Does not contain actual policy}}
{{LLO_Table|Registration API Error Codes|Error Codes}}
{{LLO_Table|Age Verification FAQ}}
{{LLO_Table|Custom Name Program}}
{{LLO_Table|Age Verification Parcel and Estate Management Features|In KB2}}
{{LLO_Table|Map API}}
{{LLO_Table|Alt Account FAQ|Contains a little policy info, but probably shouldn't be protected}}
{{LLO_Table|Map API Introduction|Introduction}}
{{LLO_Table|Alternate Viewers}}
{{LLO_Table|Map API Basic Examples|Basic Examples}}
{{LLO_Table|Another Resident interfered with the operation of some vending or game scripts and took my Linden Dollars.}}
{{LLO_Table|Map API Advanced Examples|Advanced Examples}}
{{LLO_Table|Beta Known Issues and Information}}
{{LLO_Table|Map API Reference|API Reference}}
{{LLO_Table|Buying land in the Land Store}}
{{LLO_Table|Exchange Risk API}}
{{LLO_Table|Can I change a group's name?}}
{{LLO_Table|Media Rendering Plugin System|Media Plugin API}}
{{LLO_Table|Can I change my avatar's name?}}
{{LLO_Table|Live Data Feeds}}
{{LLO_Table|Can I delete a group notice after I've posted it}}
{{LLO_Table|Media Rendering Plugin System FAQ|Frequently Asked Questions}}
{{LLO_Table|Can I find out if someone I referred upgraded to a Premium account?}}
{{LLO_Table|Media Rendering Plugin System Technical Overview|Technical Overview}}
{{LLO_Table|Can I have a custom last name for my Second Life account?}}
{{LLO_Table|Plugin Test App: LLMediaPluginTest|Using the Plugin Test App}}
{{LLO_Table|Can I rent a Region for a special event?|Official information, but not policy}}
{{LLO_Table|Getting Started Developing Media Rendering Plugins|Getting Started}}
{{LLO_Table|Can I retract a previously-filed abuse report?}}
{{LLO_Table|Hello World plugin: basic plugin code|Hello World Plugin Code}}
{{LLO_Table|Can I rotate my Private Region?}}
{{LLO_Table|Media Rendering Plugin Operation and Data Flow|Plugin Operation and Data Flow}}
{{LLO_Table|Changing your email address}}
{{LLO_Table|Media Plugin System Messages | Messages}}
{{LLO_Table|Classifieds FAQ}}
{{LLO_Table|Media Plugin System Internal Messages|Internal Messages}}
{{LLO_Table|Community Standards|Links to the real CS}}
 
{{LLO_Table|Credit Card Failure}}
 
{{LLO_Table|Death and other worries outside Second Life|Links to actual policies}}
{{LLO_Table|Did you make a mistake when you billed me for my Mainland land holdings?}}
{{LLO_Table|Display Names|Probably no}}
{{LLO_Table|Display Names FAQs|Probably no}}
{{LLO_Table|Display Names Resi Requests|Probably no}}
{{LLO_Table|Do I need a credit card or Paypal? What if I don't have one?}}
{{LLO_Table|Do my alternate accounts need to be age-verified if I verified my main account?}}
{{LLO_Table|Email Scam (Phishing) FAQ}}
{{LLO_Table|Estate FAQ}}
{{LLO_Table|Estate and Private Region Autosaves and Restores (Rollbacks)}}
{{LLO_Table|Estate and Private Region Billing FAQ}}
{{LLO_Table|Estate and Private Region Customizations}}
{{LLO_Table|Estate and Private Region Moving and Renaming}}
{{LLO_Table|Events}}
{{LLO_Table|False cache virus alerts}}
{{LLO_Table|Filing an Abuse Report}}
{{LLO_Table|Frequently asked questions about AvaLine: Dial an Avatar}}
{{LLO_Table|Getting started FAQ}}
{{LLO_Table|How To Handle Online Harassment}}
{{LLO_Table|How are group dividends calculated?}}
{{LLO_Table|How can I find out who referred me to Second Life?}}
{{LLO_Table|How can I make sure I stay out of trouble?}}
{{LLO_Table|How can I use my US dollar balance?}}
{{LLO_Table|How do I allow someone to buy a Private Region in a space that is next to mine?}}
{{LLO_Table|How do I buy Linden dollars (L$) on the LindeX}}
{{LLO_Table|How do I change my password?}}
{{LLO_Table|How do I change or remove group land contributions?}}
{{LLO_Table|How do I confirm my land use tier?}}
{{LLO_Table|How do I downgrade to a Basic account?}}
{{LLO_Table|How do I get Linden Dollars?}}
{{LLO_Table|How do I get my stipend?}}
{{LLO_Table|How do I get permissions back for something I gave to someone else?}}
{{LLO_Table|How do I keep someone from selling my stuff?}}
{{LLO_Table|How do I login if I forgot my Second Life name?}}
{{LLO_Table|How do I sell Linden dollars (L$) on the LindeX?}}
{{LLO_Table|How do I stop notecard spam?}}
{{LLO_Table|How do I upgrade my account type from Basic to Premium?}}
{{LLO_Table|How do I view statements of my account activity in printable PDF form?}}
{{LLO_Table|How long can my Second Life account remain inactive before it's deleted?}}
{{LLO_Table|How long does a response to an Abuse Report take?}}
{{LLO_Table|How long does it take to get the L$1000 bonus after I sign up for a Premium account?}}
{{LLO_Table|How long does it take to process credits?}}
{{LLO_Table|How to Cancel an Account}}
{{LLO_Table|How to Mute Another Resident or Object}}
{{LLO_Table|How to apply for the Linden Department of Public Works}}
{{LLO_Table|How to become verified as an adult}}
{{LLO_Table|How to report an underage Resident in Second Life}}
{{LLO_Table|I'm experiencing parcel encroachment. How do I get the offender to move the unwanted object?}}
{{LLO_Table|I'm having problems with more than one computer on one connection}}
{{LLO_Table|I'm having some trouble using American Express to pay for things with Linden Lab.}}
{{LLO_Table|I've filed an abuse report, I haven't heard a thing, and the offender isn't banned -- why?}}
{{LLO_Table|I bought Linden Dollars (L$) but my balance hasn't updated!}}
{{LLO_Table|I bought Linden Dollars (L$) from the LindeX and was charged more/less than I thought I would be. Why}}
{{LLO_Table|I can't buy anything on the LindeX because of billing and trading limits; what do I do?}}
{{LLO_Table|I can't tell how much L$ I have; it just says "Loading."}}
{{LLO_Table|I can't update my payment information.}}
{{LLO_Table|I forgot my password. What should I do?}}
{{LLO_Table|I got stuck in a box or a cage or something. How do I get out?}}
{{LLO_Table|I just canceled my account and I'm still being charged!}}
{{LLO_Table|I keep getting shot and thrown far away. How can I stop this?}}
{{LLO_Table|I made a mistake in my request to process account credits (US$ to check or Paypal). How do I cancel the request?}}
{{LLO_Table|I need to report a region being offline.}}
{{LLO_Table|I paid US$ for something, but the system doesn't seem to know it yet.}}
{{LLO_Table|I started a group that was disbanded, so I tried to start another one with the same name, and I can't.}}
{{LLO_Table|If I do not allow a friend to see my online status in Second Life, will they still be able to see it on the website?}}
{{LLO_Table|Information about the Enterprise Level Support Program (ELSP)}}
{{LLO_Table|Information on wire transfers}}
{{LLO_Table|Instructions for completing wire transfers}}
{{LLO_Table|Instructions for setting up Process Credit payments through wire transfer}}
{{LLO_Table|Invoicing for Special Orders of Land in Second Life|Borderline, but not policy-related}}
{{LLO_Table|Is it possible to have bigger regions?}}
{{LLO_Table|Is it possible to view transactions older than 30 days?}}
{{LLO_Table|Is there a technical reason we can't link trees?}}
{{LLO_Table|Knowledge Base Feedback}}
{{LLO_Table|Linden Communication Venues Guide}}
{{LLO_Table|Linden Endowment for the Arts Committee}}
{{LLO_Table|Linden Grant}}
{{LLO_Table|Linden Home}}
{{LLO_Table|Linden Home/FAQ}}
{{LLO_Table|Linden Home Help Guide}}
{{LLO_Table|Linden Lab economic metric definitions}}
{{LLO_Table|Local Payments FAQ|Post-KB2 article| probably should be imported}}
{{LLO_Table|Local Payments Help|Post-KB2 article| probably should be imported}}
{{LLO_Table|Marketplace listing guidelines|Links to the real policies}}
{{LLO_Table|Maturity ratings and inworld search}}
{{LLO_Table|Maturity ratings and media access}}
{{LLO_Table|My Paypal is ok, but it's still failing. Could it be your Monthly Maximum limit?}}
{{LLO_Table|My group was disbanded;  can I get it back?}}
{{LLO_Table|My password has too many stars in it!|Is this even KB-worthy?}}
{{LLO_Table|Online Safety Guidelines}}
{{LLO_Table|Openspaces FAQ}}
{{LLO_Table|Password Protection}}
{{LLO_Table|Paying for Private Regions and special Paypal issues}}
{{LLO_Table|Preventing common billing problems}}
{{LLO_Table|Private Region (Island) FAQ}}
{{LLO_Table|Private Region Transfer FAQ}}
{{LLO_Table|Protected Land FAQ}}
{{LLO_Table|Resources for questions or problems outside Second Life}}
{{LLO_Table|Safeguarding your account and protecting your password}}
{{LLO_Table|Scams}}
{{LLO_Table|Scripted Agent Status}}
{{LLO_Table|Search FAQ}}
{{LLO_Table|Search Guidelines|Includes nominal search policies}}
{{LLO_Table|Second Life Billing Policies|Links to the real policies}}
{{LLO_Table|Second Life Forum General Guidelines|Links to the real policies}}
{{LLO_Table|Second Life Last Names FAQ|Obsolete with Display Names and usernames}}
{{LLO_Table|Second Life Mentor Group Closing FAQ}}
{{LLO_Table|Setting your maturity preferences}}
{{LLO_Table|Shopping Safety Guidelines}}
{{LLO_Table|Some landowners seem to be charging their own tier for land in US$ through Paypal or some other system -- what's going on?}}
{{LLO_Table|Someone else has my password;  I may have been the victim of fraud.}}
{{LLO_Table|Someone in Second Life is abusing me verbally through Voice.}}
{{LLO_Table|Someone in Second Life who I don't like keeps Instant Messaging me and following me around. What can I do?}}
{{LLO_Table|Someone with the last name "Tester" left some unwanted objects on my land. Who is this Resident and what's going on?}}
{{LLO_Table|Stop being pushed -- sit down!}}
{{LLO_Table|Support Groups in Second Life}}
{{LLO_Table|Support Tickets Explained}}
{{LLO_Table|System Requirements}}
{{LLO_Table|Teen Safety Guidelines}}
{{LLO_Table|Terms of Service|Links to the real ToS}}
{{LLO_Table|The password retrieval email hasn't arrived. What do I do?}}
{{LLO_Table|Tickets for Basic and Guest Accounts}}
{{LLO_Table|Tickets for Technical Issues}}
{{LLO_Table|Trademark Guidelines|Links to the real policies}}
{{LLO_Table|Using PayPal with Xstreet|Obsolete with Marketplace?}}
{{LLO_Table|Viewer access FAQ}}
{{LLO_Table|Viewing and analyzing sales}}
{{LLO_Table|Voice Chat Privacy}}
{{LLO_Table|What's Concierge service and how do I get it?}}
{{LLO_Table|What's a workaround?}}
{{LLO_Table|What's the difference between Estates and Private Regions?}}
{{LLO_Table|What's the reason for the message "Not Authorized" when I try to enter my billing information?}}
{{LLO_Table|What are inworld office hours, and how can I attend them?}}
{{LLO_Table|What are the different levels of account membership?}}
{{LLO_Table|What are the different types of Account Verification?}}
{{LLO_Table|What are the parcel ban and access heights?}}
{{LLO_Table|What are the rules for the script checkboxes in the About Land window?}}
{{LLO_Table|What does "SLT" stand for?}}
{{LLO_Table|What happened to First Land?|Links to blog post}}
{{LLO_Table|What happens to land I own on the mainland if I downgrade from a Premium account to Basic?}}
{{LLO_Table|What if I don't know my security question}}
{{LLO_Table|What is Extended Support?}}
{{LLO_Table|What is Second Life Answers?}}
{{LLO_Table|What is the Risk API?}}
{{LLO_Table|What is traffic (formerly known as dwell)?}}
{{LLO_Table|When I log into Second Life, it gets to "Waiting for Region Handshake" and stops.|Troubleshooting}}
{{LLO_Table|When I log into Second Life, it says my user name and/or password is incorrect.|Troubleshooting}}
{{LLO_Table|Where can I find economic statistics on Second Life?}}
{{LLO_Table|Where can I find information about using Linden Lab's trademarks and logos?}}
{{LLO_Table|Who are Lindens?}}
{{LLO_Table|Why are comments closed on some blog posts?}}
{{LLO_Table|Why can't I update my credit card billing?|Troubleshooting}}
{{LLO_Table|Why does Second Life say "You cannot log into Second Life from this location"?|Troubleshooting}}
{{LLO_Table|Why does Second Life say "Your account is not accessible until (date/time)"|Troubleshooting}}
{{LLO_Table|Why was I billed an additional transaction fee?}}
{{LLO_Table|Why was I charged $1.00 on my credit card?}}
{{LLO_Table|Why was my group disbanded?}}
{{LLO_Table|Windows 7}}
{{LLO_Table|Xstreet fees|Links to the actual policies}}
|}
|}


== Keep in LLO ==
== Archived ==
KEEP IN LLO


'''NOTE''': Some of these are transcluded into existing KB2 articles. Is that right?
Use [[Template:Archive]] to designated archived articles.  We ''may'' be able to delete these at some point in the future, but keep for now.


{| class=lltable border=1
{| class=lltable border=1
|--
|--
!Article!!Comments!!Stakeholder
!Article!!Comments!!Stakeholder
{{LLO_Table|API Terms of Use||Oz}}
 
{{LLO_Table|About CopyBot, similar tools, and the Terms of Service}}
|--
{{LLO_Table|Adult Oriented content controls: definitions meeting transcript}}
|colspan=3 align=center bgcolor=#DDDDDD|
{{LLO_Table|Adult Oriented content controls: educator meeting transcript}}
 
{{LLO_Table|Adult Oriented content controls: followup definitions meeting transcript}}
=== Xstreet ===
{{LLO_Table|Adult Oriented content controls: landowner meeting transcript}}
 
{{LLO_Table|Adult Oriented content controls: merchant meeting transcript}}
{{LLO_Table|Xstreet Wishlists|Brooke asked to keep 4-15-11|Brooke}}
{{LLO_Table|An Overview of Second Life Security|Judgment call.  Not truly policy, but sensitive info.}}
{{LLO_Table|Viewing and analyzing sales|Brooke asked to keep 4-15-11|Brooke}}  
{{LLO_Table|Blake Sea Code of Conduct}}
{{LLO_Table|Marketplace fees|SEO- Links to the Marketplace pricing. Linked from Marketplace articles.|Brooke}}
{{LLO_Table|Can I be punished for revealing information about another resident without permission?}}
 
{{LLO_Table|Can I transfer my account to another person?|Clarification of policy}}
|--
{{LLO_Table|Clarification of policy disallowing ageplay}}
|colspan=3 align=center bgcolor=#DDDDDD|
{{LLO_Table|Community Participation Guidelines}}
'''TOS Archives'''
{{LLO_Table|Community Partnership Program}}
These are also linked in [[Template:TOS Nav]].
{{LLO_Table|Community Partnership Program/FAQ|Clarification of attached protected article}}
 
{{LLO_Table|Contribution Agreement||Oz}}
{{LLO_Table|Terms of Service Archive|Confirmed - keep|Laurap}}
{{LLO_Table|Delinquency Policy|Clarifications of ToS}}
{{LLO_Table|Terms of Service Archive/Through 14 December 2010|Confirmed - keep|Laurap}}
{{LLO_Table|Discussion guidelines|Amanda, Lexie}}
{{LLO_Table|Terms of Service Archive/Through 29 April 2010|Confirmed - keep|Laurap}}
{{LLO_Table|FAQs on Policy Regarding Inworld "Banking"|Clarification of policy|Alec, JP}}
{{LLO_Table|Terms of Service Archive/Through 5 October 2010|Confirmed - keep|Laurap}}
{{LLO_Table|FLOSS exception||Oz}}
 
{{LLO_Table|GNU General Public License, version 2.0|Oz}}
|--
{{LLO_Table|GNU Lesser General Public License, version 2.1|Oz}}
|colspan=3 align=center bgcolor=#DDDDDD|
{{LLO_Table|Guidelines for Private Region Naming|Technically describes policy, but feels strange as such}}
 
{{LLO_Table|How do I bequeath my Second Life account and assets to another Resident if I die in real life?}}
===Other ===
{{LLO_Table|I want to sell real-life items through Second Life.|Clarification of ToS}}
 
{{LLO_Table|Intellectual Property||Laurap}}
{{LLO_Table|Bunny Jam 2011|Event is over|Courtney}}
{{LLO_Table|Inworld policy on bots}}
{{LLO_Table|How to apply for the Linden Department of Public Works|Not currently accepting applications|Michaelb}}
{{LLO_Table|Is it OK to ask other Residents to take surveys?}}
{{LLO_Table|Linden Grant|Reviewed - archive|Courtney}}
{{LLO_Table|Is it OK to log chat with a scripted object?}}
{{LLO_Table|Frequently Asked Questions about the Second Life Winterfest Promotion|Reviewed - archive|Courtney}}
{{LLO_Table|Land cutting}}
{{LLO_Table|Frequently asked questions about the Best of Fall Fashion Show in Second Life|Reviewed - archive|Courtney}}
{{LLO_Table|Linden Home/Covenant}}
{{LLO_Table|Second Life BunnyJam Contests Fine Print|Reviewed - archive|Courtney}}
{{LLO_Table|Mainland policies}}
{{LLO_Table|Support Groups in Second Life|Reviewed - archive|Courtney}}
{{LLO_Table|Maturity ratings: an overview|Contains official definitions of each rating; could be split up}}
{{LLO_Table|Adult-oriented content controls FAQ|Archived per Blondin|Blondin}}
{{LLO_Table|More info about Section 3.2 of the ToS and patents||Laurap}}
{{LLO_Table|GNU General Public License, version 2.0|No longer used|Oz}}
{{LLO_Table|More info about Section 3.3 of the ToS and your intellectual property rights||Laurap}}
{{LLO_Table|FLOSS exception|No longer used|Oz}}
{{LLO_Table|New Policy Regarding Inworld Banks|New in 2008.}}
 
{{LLO_Table|Policy Regarding Wagering in Second Life}}
{{LLO_Table|Policy on Resident-Run L$ Financial Services and Securities|Does this conflict with the policy regarding inworld banks?}}
{{LLO_Table|Registration API Request Form|This replaces the form on develop.secondlife.com}}
{{LLO_Table|Second Life BunnyJam Contests Fine Print|How outdated is this?}}
{{LLO_Table|Sharing Second Life Accounts}}
{{LLO_Table|Snapshot and machinima policy}}
{{LLO_Table|Solution Provider Program|Seems official enough to warrant protection, but should it be on the wiki?|Betsy?}}
{{LLO_Table|Someone in Second Life is doing something that makes the whole region run much more slowly than it should.}}
{{LLO_Table|Someone in Second Life is providing information about another Resident's "real world" life.}}
{{LLO_Table|Someone in Second Life is taking pictures, screenshots, or video of Residents without their permission, or in private areas.}}
{{LLO_Table|Terms of Service Arbitration FAQ||Laurap}}
{{LLO_Table|Terms of Service Archive||Laurap}}
{{LLO_Table|Terms of Service Archive/Through 14 December 2010||Laurap}}
{{LLO_Table|Terms of Service Archive/Through 29 April 2010||Laurap}}
{{LLO_Table|Terms of Service Archive/Through 5 October 2010||Laurap}}
{{LLO_Table|Terms of Service FAQ}}
{{LLO_Table|The Special Island Order Form}}
{{LLO_Table|Third Party Policy and Viewer Directory FAQ||Oz}}
{{LLO_Table|Tickets for Billing and L$ Issues}}
{{LLO_Table|Twitter}}
{{LLO_Table|Underage Reporting in Second Life}}
{{LLO_Table|Usage Fees & U.S. Dollar Charges}}
{{LLO_Table|User Groups}}
{{LLO_Table|Value Added Tax (VAT) Frequently Asked Questions}}
{{LLO_Table|Wagering Games FAQ}}
{{LLO_Table|Welcome Area Guidelines}}
{{LLO_Table|What happens to my inventory and Linden dollars if I am permanently banned from Second Life?}}
{{LLO_Table|What should I do about abuse that moves outside of Second Life?}}
{{LLO_Table|Who gets my Second Life stuff if I die in real life?|We should really think about a new title for this}}
{{LLO_Table|Why is my account on hold?|Contains official instructions for appeals}}
|}
|}
[[Category:KB Migration to Community Platform]]

Latest revision as of 13:26, 7 June 2011

Notes:

New landing page: Linden Lab Official:Policies

Organizational templates:

See also LLO Articles Moved to Community Platform.

Templates for LLO articles For archives:

Questions:

Need to address

Content in these articles needs to be either moved into existing Lithium articles, or into other wiki articles, or perhaps just deleted (if its no longer valid).

Article Comments Stakeholder

Account

What if I don't know my security question Rowan sez to ask Patch or Patsy to confirm. None identified

Keep in Wiki in LLO namespace

Article Comments Stakeholder

Account

Safeguarding your account and protecting your password Merge with Account Security.

Linden Lab

Linden Lab economic metric definitions Are we keeping this around? Amanda, JP

Linked from existing portals

These articles are linked into one or more existing portals. No further organization needed.

SEO pages

These exist so wiki search results link to policy docs on secondlife.com:


SL Develop Portal

Article Comments Stakeholder
Solution Provider Program None identified

Community Resources Portal

Community Resources

Community Partnership Program Confirmed: Keep Courtney
Community Partnership Program/FAQ Confirmed: Keep Courtney
Linden Memorial Park Confirmed: Keep Courtney
Linden Endowment for the Arts Committee Confirmed: Keep Courtney
Linden Endowment for the Arts New page Courtney

Current Events

Month of Machinima Event Courtney
Linden_Dream_Home_Sweepstakes Event Courtney
SL8B Event Courtney

Communication

Twitter Amanda
User Groups Amanda

RL questions

Buying and selling real-life items in Second Life None identified
Death and other worries outside Second Life Links to actual policies Lisa
Problems outside Second Life Confirmed: Keep Courtney

Offical Policies Portal

These pages are linked from Linden Lab Official:Policies:

Article Comments Stakeholder

Policies

Sharing or transferring Second Life accounts None identified
Why is my account on hold? Contains official instructions for appeals None identified
Permanent account bans None identified

Billing

Billing FAQ Needs to be reviewed. Consolidates a bunch of old small LLO articles. Alec, JP, Sue?
Delinquency Policy Clarifications of ToS None identified
Usage Fees & U.S. Dollar Charges None identified
Value Added Tax (VAT) Frequently Asked Questions None identified
Tickets for Billing and L$ Issues None identified
Local Payments FAQ (Int Bill) Only applies to new customers outside US currently. Includes translations into 6 langs. Gez, Alec, JP
Local Payments Help (Int Bill) Only applies to new customers outside US currently. Includes translations into 6 langs. Gez, Alec, JP

Land

Linden Home/Covenant None identified
Mainland policies None identified
The Special Island Order Form None identified
Estate and Private Region Billing FAQ Keep in LLO Guy
Purchasing Abandoned Mainland Parcels - FAQs New in April '11 Guy
About ad farms and network advertisers Torley

Viewer and open source

Alternate Viewers Oz and Dessie
Third Party Policy and Viewer Directory FAQ Oz
Second Life Viewer Licensing Program Does this need to be protected? Oz

ToS and Open Source Terms

Terms of Service Arbitration FAQ Lisa
Terms of Service FAQ Lisa
API Terms of Use Oz
Contribution Agreement For open source Viewer Oz
GNU Lesser General Public License, version 2.1 Oz
Terms and Conditions for Second Life Community Translation Program Recently moved from main namespace Noelle

Online security and safety

Online Safety Guidelines Created for TSL transition Terrence
Password Protection Created for TSL transition Terrence
Account Security Created for TSL transition. Merge with Safeguarding your account and protecting your password Terrence
Shopping Safety Guidelines Created for TSL transition Terrence
Teen Safety Guidelines Created for TSL transition Terrence
How To Handle Online Harassment Created for TSL transition Terrence
Email Scam (Phishing) FAQ None identified
Scams None identified
Technical overview of Second Life security None identified

Official Policy

Bot policy None identified
Snapshot and machinima policy None identified
Intellectual Property Reviewed with Laura Lisa
Using Linden Lab's trademarks and logos None identified
Frequently Asked Questions on the IP Complaint Process Reviewed with Laura. Keep. Lisa
Clarification of policy disallowing ageplay None identified
Suggesting a policy change Not sure this actually tells you how to suggest a change; combine with other content. None identified
Alt Account FAQ Contains a little policy info, but probably shouldn't be protected None identified

Conduct & privacy

Welcome Area Guidelines
Blake Sea Code of Conduct Confirmed: Keep Courtney
Community Participation Guidelines Blogs, Forums policy Amanda
Violating other Residents' privacy rights None identified
Voice Chat Privacy None identified
Who are Lindens? Not sure where to put this. None identified

Financial-related policies

Policy on Resident-Run L$ Financial Services and Securities Does this conflict with the policy regarding inworld banks? None identified
Policy Regarding Inworld Banks Revised to reflect that this is a current policy. None identified

Wagering and Gaming Policy

Policy Regarding Wagering in Second Life None identified
Wagering Games FAQ None identified
Skill Game Compliance This is a new article the explains the new policy re: skill games vs. "games of chance" JP

API docs

Moved to LLO namespace on 4 May 2011.

Article Comments Stakeholder
Registration API None identified
Registration API Request Form Reg API Request Form None identified
Reg API Examples Examples None identified
Registration API Reference API Reference None identified
Registration API Error Codes Error Codes None identified
Custom Name Program None identified
Map API None identified
Map API Introduction Introduction None identified
Map API Basic Examples Basic Examples None identified
Map API Advanced Examples Advanced Examples None identified
Map API Reference API Reference None identified
Exchange Risk API None identified
Media Rendering Plugin System Media Plugin API None identified
Live Data Feeds None identified
Media Rendering Plugin System FAQ Frequently Asked Questions None identified
Media Rendering Plugin System Technical Overview Technical Overview None identified
Plugin Test App: LLMediaPluginTest Using the Plugin Test App None identified
Getting Started Developing Media Rendering Plugins Getting Started None identified
Hello World plugin: basic plugin code Hello World Plugin Code None identified
Media Rendering Plugin Operation and Data Flow Plugin Operation and Data Flow None identified
Media Plugin System Messages Messages None identified
Media Plugin System Internal Messages Internal Messages None identified


Archived

Use Template:Archive to designated archived articles. We may be able to delete these at some point in the future, but keep for now.

Article Comments Stakeholder

Xstreet

Xstreet Wishlists Brooke asked to keep 4-15-11 Brooke
Viewing and analyzing sales Brooke asked to keep 4-15-11 Brooke
Marketplace fees SEO- Links to the Marketplace pricing. Linked from Marketplace articles. Brooke

TOS Archives These are also linked in Template:TOS Nav.

Terms of Service Archive Confirmed - keep Laurap
Terms of Service Archive/Through 14 December 2010 Confirmed - keep Laurap
Terms of Service Archive/Through 29 April 2010 Confirmed - keep Laurap
Terms of Service Archive/Through 5 October 2010 Confirmed - keep Laurap

Other

Bunny Jam 2011 Event is over Courtney
How to apply for the Linden Department of Public Works Not currently accepting applications Michaelb
Linden Grant Reviewed - archive Courtney
Frequently Asked Questions about the Second Life Winterfest Promotion Reviewed - archive Courtney
Frequently asked questions about the Best of Fall Fashion Show in Second Life Reviewed - archive Courtney
Second Life BunnyJam Contests Fine Print Reviewed - archive Courtney
Support Groups in Second Life Reviewed - archive Courtney
Adult-oriented content controls FAQ Archived per Blondin Blondin
GNU General Public License, version 2.0 No longer used Oz
FLOSS exception No longer used Oz
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