| Article |
Comments |
Stakeholder
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Abuse and Griefing
This includes articles on scams, privacy, etc.
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| Another Resident interfered with the operation of some vending or game scripts and took my Linden Dollars.
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None identified
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| Can I retract a previously-filed abuse report?
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None identified
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| Email Scam (Phishing) FAQ
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None identified
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| How To Handle Online Harassment
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None identified
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| How do I stop notecard spam?
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None identified
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| How long does a response to an Abuse Report take?
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None identified
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| I've filed an abuse report, I haven't heard a thing, and the offender isn't banned -- why?
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None identified
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| I keep getting shot and thrown far away. How can I stop this?
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None identified
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| Online Safety Guidelines
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None identified
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| Scams
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None identified
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| Shopping Safety Guidelines
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None identified
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| Someone else has my password; I may have been the victim of fraud.
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None identified
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| Stop being pushed -- sit down!
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None identified
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| Voice Chat Privacy
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None identified
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| Someone in Second Life is abusing me verbally through Voice.
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None identified
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| Teen Safety Guidelines
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None identified
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| If I do not allow a friend to see my online status in Second Life, will they still be able to see it on the website?
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Should be combined with something else.
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None identified
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Account
Includes auth. issues.
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| Account Security
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None identified
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| Alt Account FAQ
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Contains a little policy info, but probably shouldn't be protected
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None identified
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| Can I find out if someone I referred upgraded to a Premium account?
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None identified
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| Can I have a custom last name for my Second Life account?
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None identified
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| Can I change my avatar's name?
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None identified
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| Changing your email address
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None identified
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| How do I upgrade my account type from Basic to Premium?
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None identified
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| How long does it take to get the L$1000 bonus after I sign up for a Premium account?
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None identified
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| How to Cancel an Account
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None identified
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| I just canceled my account and I'm still being charged!
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None identified
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| Password Protection
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None identified
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| Safeguarding your account and protecting your password
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None identified
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| The password retrieval email hasn't arrived. What do I do?
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None identified
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| Viewer access FAQ
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None identified
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| What if I don't know my security question
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None identified
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| What are the different levels of account membership?
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None identified
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| When I log into Second Life, it gets to "Waiting for Region Handshake" and stops.
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Troubleshooting
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None identified
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| When I log into Second Life, it says my user name and/or password is incorrect.
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Troubleshooting
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None identified
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| Why does Second Life say "You cannot log into Second Life from this location"?
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Troubleshooting
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None identified
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| Why does Second Life say "Your account is not accessible until (date/time)"
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Troubleshooting
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None identified\
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Billing
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| How long does it take to process credits?
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None identified
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| I'm having some trouble using American Express to pay for things with Linden Lab.
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None identified
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| I bought Linden Dollars (L$) but my balance hasn't updated!
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None identified
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| I bought Linden Dollars (L$) from the LindeX and was charged more/less than I thought I would be. Why
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None identified
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| I can't buy anything on the LindeX because of billing and trading limits; what do I do?
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None identified
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| I can't tell how much L$ I have; it just says "Loading."
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None identified
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| I can't update my payment information.
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None identified
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| I paid US$ for something, but the system doesn't seem to know it yet.
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None identified
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| Is it possible to view transactions older than 30 days?
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None identified
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| Local Payments FAQ
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Only applies to new customers outside US currently
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Gez, Alec, JP
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| Local Payments Help
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Only applies to new customers outside US currently
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Gez, Alec, JP
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| What's the reason for the message "Not Authorized" when I try to enter my billing information?
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None identified
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| Why can't I update my credit card billing?
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Troubleshooting
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None identified
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| Why was I billed an additional transaction fee?
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None identified
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| Why was I charged $1.00 on my credit card?
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None identified
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| My Paypal is ok, but it's still failing. Could it be your Monthly Maximum limit?
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None identified
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Getting Started
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| Getting started FAQ
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None identified
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| I got stuck in a box or a cage or something. How do I get out?
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None identified
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| What's a workaround?
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None identified
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| How can I find out who referred me to Second Life?
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None identified
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| How can I make sure I stay out of trouble?
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None identified
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| What does "SLT" stand for?
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Should be put into another article: FAQ or whatever.
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None identified
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| My password has too many stars in it!
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Is this even KB-worthy?
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None identified
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| Linden Communication Venues Guide
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Terrible name - good overview of information resources (needs some updating).
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None identified
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Groups
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| Why was my group disbanded?
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None identified
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| I started a group that was disbanded, so I tried to start another one with the same name, and I can't.
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None identified
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Land
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| Abandoned Land FAQ
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None identified
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| Estate and Private Region Billing FAQ
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None identified
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| How do I downgrade to a Basic account?
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None identified
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| Is it possible to have bigger regions?
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None identified
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| Openspaces FAQ
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None identified
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| What's the difference between Estates and Private Regions?
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None identified
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| What are the parcel ban and access heights?
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None identified
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| What are the rules for the script checkboxes in the About Land window?
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None identified
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| What happens to land I own on the mainland if I downgrade from a Premium account to Basic?
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None identified
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Maturity
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| How to report an underage Resident in Second Life
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None identified
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| Underage Reporting in Second Life
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Combine with the above?
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None identified
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Links to policies on secondlife.com
Presumably, these are provided for search. Does the new federated search include these pages, thus making these unneccessary?
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| Community Standards
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Links to the real CS
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None identified
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| Death and other worries outside Second Life
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Links to actual policies
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None identified
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| Marketplace listing guidelines
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Links to the real policies
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None identified
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| Terms of Service
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Links to the real ToS
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None identified
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| Trademark Guidelines
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Links to the real policies
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None identified
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| Scripted Agent Status
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Should probably be incorporated into bot policy doc.
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None identified
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Technical
Might want to keep these in the wiki.
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| False cache virus alerts
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None identified
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| I'm having problems with more than one computer on one connection
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None identified
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| System Requirements
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None identified
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| Is there a technical reason we can't link trees?
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None identified
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| Windows 7
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None identified
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| Configuring your firewall to allow access to Second Life
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None identified
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Forums, Blogs, KB, etc.
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| Knowledge Base Feedback
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Needs to be rewritten for the new platform
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Doc team
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| Second Life Forum General Guidelines
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Links to the real policies
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Lexie, Amanda
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| What is Second Life Answers?
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Lexie
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| Why are comments closed on some blog posts?
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Lexie, Amanda
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| Submitting a Knowledge Base suggestion
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Still relevant?
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Doc team
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Support and Support Process
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| I need to report a region being offline.
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None identified
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| Information about the Enterprise Level Support Program (ELSP)
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Is this obsolete?
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None identified
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| Tickets for Basic and Guest Accounts
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None identified
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| Tickets for Technical Issues
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None identified
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| What's Concierge service and how do I get it?
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None identified
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| What is Extended Support?
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Still accurate?
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None identified
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Linden Lab
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| How to apply for the Linden Department of Public Works
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None identified
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| Linden Endowment for the Arts Committee
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None identified
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| Linden Grant
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None identified
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| Linden Lab economic metric definitions
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None identified
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| Where can I find economic statistics on Second Life?
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None identified
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| Where can I find information about using Linden Lab's trademarks and logos?
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None identified
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| Who are Lindens?
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None identified
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Search and Events
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| Events
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Needs to be updated; transition is over.
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Sea
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| Search FAQ
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Sea
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| Search Guidelines
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Includes nominal search policies
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Sea
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| What is traffic (formerly known as dwell)?
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None identified
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Other
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| Resources for questions or problems outside Second Life
|
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None identified
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| Someone with the last name "Tester" left some unwanted objects on my land. Who is this Resident and what's going on?
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None identified
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| Support Groups in Second Life
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None identified
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