LLO Article Survey for Community Platform Migration

Questions to discuss:

• We will probably need to add new labels. See Candidates for new labels
• Should the "Technical" articles stay on the wiki or move?

Notes

Relevant templates:

• Template:LLO_Table - used in the tables below.

• Template:LLOlink - convenience template to link to LLO article.

Landing page: Linden Lab Offical:Policy, Service, and Pricing Information.

See also LLO Articles Moved to Community Platform.

Open Questions

Important: TODO: Review all these articles, contact stakeholders and designate as one of: Move to KB2 Keep in wiki (either in LLO or main namespace) Candidate for deletion

Article	Comments	Stakeholder
Billing
Changes to billing and trading limits (formerly LindeX tiers)	Changes? This seems stale.	Alec, JP, Gez
Why did my billing agreement with PayPal fail?	Sensitive but not policy	Alec, JP, Gez
I seem to be having trouble paying. What's going to happen to my account? Will I lose everything?	Might be interpreted as policy	Alec, JP, Gez
Communication
Someone in Second Life is distributing chat logs within Second Life or on the Second Life forums	Lexie says move to Lithium. Should probably be incorporated into another doc.	Amanda?
Land
Homestead FAQ	Borderline policy article. Might not want to split it from the rest of the land articles	Guy, Maggie
Themed Private Regions	Announcement-related?	Guy, Maggie
Maturity
Adult-oriented content controls FAQ	Has this article's usefulness expired?	Blondin
Details for landowners on migrating to Zindra	Stale?	Blondin
Inter-Resident transactions and agreements
I have an agreement with one or more Residents regarding real estate, group management, performance of services, division of revenue, etc., but they aren't keeping to the agreement.	Contains policy but is not a policy doc.	None identified
I paid Linden Dollars for an item, but didn't receive it.	Contains policy but is not a policy doc.	None identified
I paid for something, but didn't receive it as promised. Or: I provided something, but wasn't paid for it as promised.	Contains policy but is not a policy doc.	None identified
I placed a bet with another Resident's gambling script, but it didn't pay out, or didn't pay out correctly, or the odds aren't right, or it doesn't follow the rules for the particular game.	Contains policy but is not a policy doc.	None identified
I rented a land parcel from another Resident (either on the Mainland or in a private region) and it's being taken back from me, even though I've paid the agreed-upon fees or rent.	Contains policy but is not a policy doc.	None identified
Other - Questions
About ad farms and network advertisers	Is this policy or helpful tips?	Torley
How do I request a memorial event in Linden Memorial Park?	Borderline	Courtney
How do I request a memorial placement in Linden Memorial Park?	Borderline	Courtney

Move from LLO to Community Platform

The following articles are candidates to move from LLO namespace to KB2 on the new community platform. They aren't in the initial batch of articles, but would be moved later if that's the final decision.

Article	Comments	Stakeholder
Abuse and Griefing This includes articles on scams, privacy, etc.
Another Resident interfered with the operation of some vending or game scripts and took my Linden Dollars.		None identified
Can I retract a previously-filed abuse report?		None identified
Email Scam (Phishing) FAQ		None identified
How To Handle Online Harassment		None identified
How do I stop notecard spam?		None identified
How long does a response to an Abuse Report take?		None identified
I've filed an abuse report, I haven't heard a thing, and the offender isn't banned -- why?		None identified
I keep getting shot and thrown far away. How can I stop this?		None identified
Online Safety Guidelines		None identified
Scams		None identified
Shopping Safety Guidelines		None identified
Someone else has my password; I may have been the victim of fraud.		None identified
Stop being pushed -- sit down!		None identified
Voice Chat Privacy		None identified
Someone in Second Life is abusing me verbally through Voice.		None identified
Teen Safety Guidelines		None identified
If I do not allow a friend to see my online status in Second Life, will they still be able to see it on the website?	Should be combined with something else.	None identified
Someone claiming to be a Linden is threatening to ban my account and take my land!	Shouldn't be protected, but needs some editing first	None identified
Account Includes auth. issues.
Account Security		None identified
Alt Account FAQ	Contains a little policy info, but probably shouldn't be protected	None identified
Can I find out if someone I referred upgraded to a Premium account?		None identified
Can I have a custom last name for my Second Life account?		None identified
Can I change my avatar's name?		None identified
Changing your email address		None identified
How do I upgrade my account type from Basic to Premium?		None identified
How do I downgrade to a Basic account?		None identified
How long does it take to get the L$1000 bonus after I sign up for a Premium account?		None identified
How to Cancel an Account		None identified
I just canceled my account and I'm still being charged!		None identified
Password Protection		None identified
Safeguarding your account and protecting your password		None identified
The password retrieval email hasn't arrived. What do I do?		None identified
Viewer access FAQ		None identified
What if I don't know my security question		None identified
What are the different levels of account membership?		None identified
When I log into Second Life, it gets to "Waiting for Region Handshake" and stops.	Troubleshooting	None identified
When I log into Second Life, it says my user name and/or password is incorrect.	Troubleshooting	None identified
Why does Second Life say "You cannot log into Second Life from this location"?	Troubleshooting	None identified
Why does Second Life say "Your account is not accessible until (date/time)"	Troubleshooting	None identified\
Billing
How long does it take to process credits?		None identified
I'm having some trouble using American Express to pay for things with Linden Lab.		None identified
I bought Linden Dollars (L$) but my balance hasn't updated!		None identified
I bought Linden Dollars (L$) from the LindeX and was charged more/less than I thought I would be. Why		None identified
I can't buy anything on the LindeX because of billing and trading limits; what do I do?		None identified
I can't tell how much L$ I have; it just says "Loading."		None identified
I can't update my payment information.		None identified
I paid US$ for something, but the system doesn't seem to know it yet.		None identified
Is it possible to view transactions older than 30 days?		None identified
Local Payments FAQ	Only applies to new customers outside US currently	Gez, Alec, JP
Local Payments Help	Only applies to new customers outside US currently	Gez, Alec, JP
What's the reason for the message "Not Authorized" when I try to enter my billing information?		None identified
Why can't I update my credit card billing?	Troubleshooting	None identified
Why was I billed an additional transaction fee?		None identified
Why was I charged $1.00 on my credit card?		None identified
My Paypal is ok, but it's still failing. Could it be your Monthly Maximum limit?		None identified
Getting Started
Getting started FAQ		None identified
I got stuck in a box or a cage or something. How do I get out?		None identified
What's a workaround?		None identified
How can I find out who referred me to Second Life?		None identified
How can I make sure I stay out of trouble?		None identified
What does "SLT" stand for?	Should be put into another article: FAQ or whatever.	None identified
My password has too many stars in it!	Is this even KB-worthy?	None identified
Linden Communication Venues Guide	Terrible name - good overview of information resources (needs some updating).	None identified
Groups
Why was my group disbanded?		None identified
I started a group that was disbanded, so I tried to start another one with the same name, and I can't.		None identified
Land
Abandoned Land FAQ		None identified
Estate and Private Region Billing FAQ		Guy
Is it possible to have bigger regions?		Guy
Openspaces FAQ	Related to openspaces transition
What's the difference between Estates and Private Regions?		Guy
What are the parcel ban and access heights?		Guy
What are the rules for the script checkboxes in the About Land window?		Guy
What happens to land I own on the mainland if I downgrade from a Premium account to Basic?		Guy
Maturity
How to report an underage Resident in Second Life		None identified
Underage Reporting in Second Life	Combine with the above?	None identified
Links to policies on secondlife.com Presumably, these are provided for search. Does the new federated search include these pages, thus making these unneccessary?
Community Standards	Links to the real CS	None identified
Death and other worries outside Second Life	Links to actual policies	None identified
Marketplace listing guidelines	Links to the real policies	None identified
Terms of Service	Links to the real ToS	None identified
Trademark Guidelines	Links to the real policies	None identified
Scripted Agent Status	Should probably be incorporated into bot policy doc.	None identified
Technical Might want to keep these in the wiki.
False cache virus alerts		None identified
I'm having problems with more than one computer on one connection		None identified
System Requirements		None identified
Is there a technical reason we can't link trees?		None identified
Windows 7		None identified
Configuring your firewall to allow access to Second Life		None identified
Community Platform Forums, Blogs, KB, etc.
Second Life Forum General Guidelines	Links to the real policies. Lexie says to keep in wiki for now.	Lexie, Amanda
Support and Support Process
I need to report a region being offline.		None identified
Information about the Enterprise Level Support Program (ELSP)	Is this obsolete?	None identified
Tickets for Basic and Guest Accounts		None identified
Tickets for Technical Issues		None identified
What's Concierge service and how do I get it?		None identified
What is Extended Support?	Still accurate?	None identified
Linden Lab
How to apply for the Linden Department of Public Works		None identified
Linden Endowment for the Arts Committee		None identified
Linden Grant		None identified
Linden Lab economic metric definitions		None identified
Where can I find economic statistics on Second Life?		None identified
Where can I find information about using Linden Lab's trademarks and logos?		None identified
Who are Lindens?		None identified
Search and Events
Events	Needs to be updated; transition is over.	Sea
Search FAQ		Sea
Search Guidelines	Includes nominal search policies	Sea
What is traffic (formerly known as dwell)?		None identified
Other
Resources for questions or problems outside Second Life		None identified
Someone with the last name "Tester" left some unwanted objects on my land. Who is this Resident and what's going on?		None identified
Support Groups in Second Life		None identified

Candidates for Deletion and Archiving

Some obsolete articles may need to be archived for various reasons (legal, primarily). Add Template:Archive to these pages if they can't simply be deleted.

Article	Comments	Stakeholder
Archives
Terms of Service Archive	Confirmed - keep	Laurap
Terms of Service Archive/Through 14 December 2010	Confirmed - keep	Laurap
Terms of Service Archive/Through 29 April 2010	Confirmed - keep	Laurap
Terms of Service Archive/Through 5 October 2010	Confirmed - keep	Laurap
Obsolete - Xstreet
About the SLim Client		None identified
Using PayPal with Xstreet	Obsolete with Marketplace?	None identified
Xstreet Currency Exchange	Obsolete?	None identified
Xstreet SL login change FAQ	Obsolete?	None identified
Xstreet Wishlists	Obsolete?	None identified
Xstreet account merge FAQ	Obsolete?	None identified
Viewing and analyzing sales	For XStreet	None identified
Xstreet fees	Links to the Marketplace (not Xstreet) pricing. Linked from Marketplace articles.	None identified
Old events and other outdated content These are candidates for archiving or deleting.
Second Life Last Names FAQ	Obsolete with Display Names and usernames	None identified
Second Life Mentor Group Closing FAQ	Obsolete - from Dec 2009	None identified
Details for the 2009 Homestead reactivation process	Stale? 2009 process	None identified
Frequently Asked Questions about the Second Life Winterfest Promotion	Stale?	None identified
Frequently asked questions about the Best of Fall Fashion Show in Second Life	Almost certainly stale.	None identified
Homestead pricing update FAQ	Pricing update FAQ for something long past. Stale.	None identified
Custom Name Program (beta) General Information	Stale w/ introduction of display names	None identified
Teen Second Life Transition FAQ	TSL transition is over.	None identified
Second Life BunnyJam Contests Fine Print	How outdated is this?	None identified
Why isn't the last name I want listed?	Obsolete	None identified

Keep in Wiki

This section may include articles that should not be in the LLO namespace.

Article	Comments	Stakeholder
Abuse and Griefing
Someone in Second Life is doing something that makes the whole region run much more slowly than it should.		None identified
Someone in Second Life is providing information about another Resident's "real world" life.		None identified
Someone in Second Life is taking pictures, screenshots, or video of Residents without their permission, or in private areas.		None identified
What should I do about abuse that moves outside of Second Life?		None identified
Account
Sharing Second Life Accounts		None identified
Why is my account on hold?	Contains official instructions for appeals	None identified
What happens to my inventory and Linden dollars if I am permanently banned from Second Life?		None identified
Billing
Delinquency Policy	Clarifications of ToS	None identified
Usage Fees & U.S. Dollar Charges		None identified
Value Added Tax (VAT) Frequently Asked Questions		None identified
Tickets for Billing and L$ Issues		None identified
Communication
Twitter		Amanda
User Groups		Amanda
Community Participation Guidelines	Blogs, Forums policy	Amanda
Content Creation
Intellectual Property	Reviewed with Laura	Lisa
Frequently Asked Questions on the IP Complaint Process	Reviewed with Laura. Keep.	Lisa
Land
Linden Home/Covenant		None identified
Mainland policies		None identified
The Special Island Order Form		None identified
For Developers
Registration API Request Form	This replaces the form on develop.secondlife.com	None identified
What is the Risk API?	Should probably stay on wiki - that's where the Risk API docs are. Move to main ns?	None identified
Solution Provider Program	Seems official enough to warrant protection, but should it be on the wiki?	Betsy?
Viewer and open source
Alternate Viewers		Oz and Dessie
Beta Known Issues and Information	Candidate for main namespace	Dessie, Bambers
Third Party Policy and Viewer Directory FAQ		Oz
Second Life Viewer Licensing Program	Does this need to be protected?	Oz
ToS and Open Source Terms
I want to sell real-life items through Second Life.	Clarification of ToS	None identified
Terms of Service Arbitration FAQ		Laurap
Terms of Service FAQ		Laurap
API Terms of Use		Oz
Contribution Agreement	For open source Viewer	Oz
GNU General Public License, version 2.0		Oz
GNU Lesser General Public License, version 2.1		Oz
FLOSS exception		Oz
Terms and Conditions for Second Life Community Translation Program	Recently moved from main namespace	Noelle
Official Policy
Inworld policy on bots		None identified
Policy on Resident-Run L$ Financial Services and Securities	Does this conflict with the policy regarding inworld banks?	None identified
New Policy Regarding Inworld Banks	New in 2008.	None identified
Can I be punished for revealing information about another resident without permission?		None identified
Can I transfer my account to another person?	Clarification of policy	None identified
Clarification of policy disallowing ageplay		None identified
Blake Sea Code of Conduct	Still valid?	None identified
Snapshot and machinima policy		None identified
FAQs on Policy Regarding Inworld "Banking"	Clarification of policy	Alec, JP
Suggesting a policy change	Not sure this actually tells you how to suggest a change; combine with other content.	None identified
Wagering and Gaming Policy
Policy Regarding Wagering in Second Life		None identified
Wagering Games FAQ		None identified
Skill Game Compliance	This is a new article the explains the new policy re: skill games vs. "games of chance"	JP
Misc questions
Is it OK to ask other Residents to take surveys?		None identified
Is it OK to log chat with a scripted object?		None identified
How do I bequeath my Second Life account and assets to another Resident if I die in real life?		None identified
Who gets my Second Life stuff if I die in real life?	We should really think about a new title for this	None identified
Other
An Overview of Second Life Security	Judgment call. Not truly policy, but sensitive info.	None identified
Community Partnership Program		Courtney
Community Partnership Program/FAQ	Clarification of attached protected article	Courtney
Welcome Area Guidelines		None identified