| Article |
Comments |
Stakeholder
|
Abuse and Griefing
This includes articles on scams, privacy, etc.
|
| Another Resident interfered with the operation of some vending or game scripts and took my Linden Dollars.
|
|
None identified
|
| Can I retract a previously-filed abuse report?
|
|
None identified
|
| Email Scam (Phishing) FAQ
|
|
None identified
|
| How To Handle Online Harassment
|
|
None identified
|
| How do I stop notecard spam?
|
|
None identified
|
| How long does a response to an Abuse Report take?
|
|
None identified
|
| I've filed an abuse report, I haven't heard a thing, and the offender isn't banned -- why?
|
|
None identified
|
| I keep getting shot and thrown far away. How can I stop this?
|
|
None identified
|
| Online Safety Guidelines
|
|
None identified
|
| Scams
|
|
None identified
|
| Shopping Safety Guidelines
|
|
None identified
|
| Someone else has my password; I may have been the victim of fraud.
|
|
None identified
|
| Stop being pushed -- sit down!
|
|
None identified
|
| Voice Chat Privacy
|
|
None identified
|
| Someone in Second Life is abusing me verbally through Voice.
|
|
None identified
|
| Teen Safety Guidelines
|
|
None identified
|
| If I do not allow a friend to see my online status in Second Life, will they still be able to see it on the website?
|
Should be combined with something else.
|
None identified
|
Account
Includes auth. issues.
|
| Account Security
|
|
None identified
|
| Alt Account FAQ
|
Contains a little policy info, but probably shouldn't be protected
|
None identified
|
| Can I find out if someone I referred upgraded to a Premium account?
|
|
None identified
|
| Can I have a custom last name for my Second Life account?
|
|
None identified
|
| Can I change my avatar's name?
|
|
None identified
|
| Changing your email address
|
|
None identified
|
| How do I upgrade my account type from Basic to Premium?
|
|
None identified
|
| How long does it take to get the L$1000 bonus after I sign up for a Premium account?
|
|
None identified
|
| How to Cancel an Account
|
|
None identified
|
| I just canceled my account and I'm still being charged!
|
|
None identified
|
| Password Protection
|
|
None identified
|
| Safeguarding your account and protecting your password
|
|
None identified
|
| The password retrieval email hasn't arrived. What do I do?
|
|
None identified
|
| Viewer access FAQ
|
|
None identified
|
| What if I don't know my security question
|
|
None identified
|
| What are the different levels of account membership?
|
|
None identified
|
| When I log into Second Life, it gets to "Waiting for Region Handshake" and stops.
|
Troubleshooting
|
None identified
|
| When I log into Second Life, it says my user name and/or password is incorrect.
|
Troubleshooting
|
None identified
|
| Why does Second Life say "You cannot log into Second Life from this location"?
|
Troubleshooting
|
None identified
|
| Why does Second Life say "Your account is not accessible until (date/time)"
|
Troubleshooting
|
None identified\
|
Billing
|
| How long does it take to process credits?
|
|
None identified
|
| I'm having some trouble using American Express to pay for things with Linden Lab.
|
|
None identified
|
| I bought Linden Dollars (L$) but my balance hasn't updated!
|
|
None identified
|
| I bought Linden Dollars (L$) from the LindeX and was charged more/less than I thought I would be. Why
|
|
None identified
|
| I can't buy anything on the LindeX because of billing and trading limits; what do I do?
|
|
None identified
|
| I can't tell how much L$ I have; it just says "Loading."
|
|
None identified
|
| I can't update my payment information.
|
|
None identified
|
| I paid US$ for something, but the system doesn't seem to know it yet.
|
|
None identified
|
| Is it possible to view transactions older than 30 days?
|
|
None identified
|
| Local Payments FAQ
|
Only applies to new customers outside US currently
|
Gez, Alec, JP
|
| Local Payments Help
|
Only applies to new customers outside US currently
|
Gez, Alec, JP
|
| What's the reason for the message "Not Authorized" when I try to enter my billing information?
|
|
None identified
|
| Why can't I update my credit card billing?
|
Troubleshooting
|
None identified
|
| Why was I billed an additional transaction fee?
|
|
None identified
|
| Why was I charged $1.00 on my credit card?
|
|
None identified
|
| My Paypal is ok, but it's still failing. Could it be your Monthly Maximum limit?
|
|
None identified
|
Getting Started
|
| Getting started FAQ
|
|
None identified
|
| I got stuck in a box or a cage or something. How do I get out?
|
|
None identified
|
| What's a workaround?
|
|
None identified
|
| How can I find out who referred me to Second Life?
|
|
None identified
|
| How can I make sure I stay out of trouble?
|
|
None identified
|
| What does "SLT" stand for?
|
Should be put into another article: FAQ or whatever.
|
None identified
|
| My password has too many stars in it!
|
Is this even KB-worthy?
|
None identified
|
| Linden Communication Venues Guide
|
Terrible name - good overview of information resources (needs some updating).
|
None identified
|
Groups
|
| Why was my group disbanded?
|
|
None identified
|
| I started a group that was disbanded, so I tried to start another one with the same name, and I can't.
|
|
None identified
|
Land
|
| Abandoned Land FAQ
|
|
None identified
|
| Estate and Private Region Billing FAQ
|
|
None identified
|
| How do I downgrade to a Basic account?
|
|
None identified
|
| Is it possible to have bigger regions?
|
|
None identified
|
| Openspaces FAQ
|
|
None identified
|
| What's the difference between Estates and Private Regions?
|
|
None identified
|
| What are the parcel ban and access heights?
|
|
None identified
|
| What are the rules for the script checkboxes in the About Land window?
|
|
None identified
|
| What happens to land I own on the mainland if I downgrade from a Premium account to Basic?
|
|
None identified
|
Maturity
|
| How to report an underage Resident in Second Life
|
|
None identified
|
| Underage Reporting in Second Life
|
Combine with the above?
|
None identified
|
Links to policies on secondlife.com
Presumably, these are provided for search. Does the new federated search include these pages, thus making these unneccessary?
|
| Community Standards
|
Links to the real CS
|
None identified
|
| Death and other worries outside Second Life
|
Links to actual policies
|
None identified
|
| Marketplace listing guidelines
|
Links to the real policies
|
None identified
|
| Terms of Service
|
Links to the real ToS
|
None identified
|
| Trademark Guidelines
|
Links to the real policies
|
None identified
|
| Scripted Agent Status
|
Should probably be incorporated into bot policy doc.
|
None identified
|
Technical
Might want to keep these in the wiki.
|
| False cache virus alerts
|
|
None identified
|
| I'm having problems with more than one computer on one connection
|
|
None identified
|
| System Requirements
|
|
None identified
|
| Is there a technical reason we can't link trees?
|
|
None identified
|
| Windows 7
|
|
None identified
|
| Configuring your firewall to allow access to Second Life
|
|
None identified
|
|
Forums, Blogs, KB, etc.
|
| Second Life Forum General Guidelines
|
Links to the real policies. Lexie says to keep in wiki for now.
|
Lexie, Amanda
|
| What is Second Life Answers?
|
|
Lexie
|
| Why are comments closed on some blog posts?
|
|
Lexie, Amanda
|
Support and Support Process
|
| I need to report a region being offline.
|
|
None identified
|
| Information about the Enterprise Level Support Program (ELSP)
|
Is this obsolete?
|
None identified
|
| Tickets for Basic and Guest Accounts
|
|
None identified
|
| Tickets for Technical Issues
|
|
None identified
|
| What's Concierge service and how do I get it?
|
|
None identified
|
| What is Extended Support?
|
Still accurate?
|
None identified
|
Linden Lab
|
| How to apply for the Linden Department of Public Works
|
|
None identified
|
| Linden Endowment for the Arts Committee
|
|
None identified
|
| Linden Grant
|
|
None identified
|
| Linden Lab economic metric definitions
|
|
None identified
|
| Where can I find economic statistics on Second Life?
|
|
None identified
|
| Where can I find information about using Linden Lab's trademarks and logos?
|
|
None identified
|
| Who are Lindens?
|
|
None identified
|
Search and Events
|
| Events
|
Needs to be updated; transition is over.
|
Sea
|
| Search FAQ
|
|
Sea
|
| Search Guidelines
|
Includes nominal search policies
|
Sea
|
| What is traffic (formerly known as dwell)?
|
|
None identified
|
Other
|
| Resources for questions or problems outside Second Life
|
|
None identified
|
| Someone with the last name "Tester" left some unwanted objects on my land. Who is this Resident and what's going on?
|
|
None identified
|
| Support Groups in Second Life
|
|
None identified
|
