Difference between revisions of "SL Cert - Intermediate Mentoring"
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Revision as of 21:02, 18 November 2009
SL Certification "Second Life Mentoring - Intermediate Level"
Overview
Audience
People and organizations who want to help others.
Pre-requisites
Must be a minimum of six months of age in Second Life, have passed the Second Life Mentoring - Basic Level exam, and have mentored for a month after passing that exam.
Criteria
Describe the skills and knowledge necessary to mentor at an intermediate level competently and effectively.
Mentor Skillset
These are my initial suggestions of what a new resident needs to know. That means this is what a helper should be qualified to teach. Please comment.
- Communications Skillset
- Thorough knowledge of copyright as it pertains to Linden Lab in Second Life
- Thorough knowledge of rules about privacy; what constitutes disclosure
- How to deal with underage residents
- Know how to deal with different types of residents
- How to handle a busy welcome area or infohub
- Technical Skillset
- Keyboard shortcuts
- What is Avatar rendering cost and why is it worth noting?
- Diagnostics
- Lag
- The Statistics Console
- Be able to decipher the Help - About menu: what's important, what's not
- Be able to describe solutions for various hardware or network problems
- How to locate sound sources
- How to locate particle sources
- Lag
- Show advanced knowledge of all menus in the interface, including the Advanced menu.
- Show advanced knowledge of the Preferences interface, including custom graphics settings
- Understand what console windows are and how to use them