Difference between revisions of "SL Cert - Basic Mentoring"
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[[Category:Certification]] | |||
= Overview = | |||
This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint. | |||
= Audience = | |||
People and organizations who want to help others. | People and organizations who want to help others. | ||
= Pre-requisites = | |||
Must be at least six months in Second Life. | |||
= Criteria = | |||
Describe the skills necessary to | Describe the skills and knowledge necessary to tutor competently and effectively at a basic level. | ||
= Mentor Skillset = | |||
== Communication Skillset == | |||
=== Leaving the ego at the door === | |||
Understanding the necessity of focusing on the person being helped. | |||
** Communications | === Presenting yourself === | ||
=== Terms of Service === | |||
http://secondlife.com/corporate/tos.php | |||
=== Community Standards === | |||
http://secondlife.com/corporate/cs.php | |||
=== The function of a tutor === | |||
=== Definitions of PG, Adult, and Mature regions === | |||
=== Be familiar with Second Life acronyms (see [[Acronyms]]) === | |||
=== Know the resources === | |||
* http://wiki.secondlife.com | |||
* http://secondlife.com/support | |||
* http://jira.secondlife.com | |||
* Your colleagues | |||
=== Announcing who you are and why you're there: goals and methods === | |||
=== Communicate effectively with people from other cultures === | |||
=== Describe things and procedures accurately: techniques for describing procedures === | |||
=== Know your limits: realizing how many people you can help at one time === | |||
=== Steps for dealing with misbehaving residents === | |||
=== Understand how and when Report Abuse interface accurately and efficiently === | |||
== Technical Skillset == | |||
Viewer 2 Keyboard Shortcuts[http://home.comcast.net/~orange.planer/Viewer%202%20Keyboard%20Shortcuts.png Viewer 2 Keyboard Shortcuts] | |||
=== Moving === | |||
==== Locally ==== | |||
===== Walking/Running ===== | |||
===== Hovering/Flying ===== | |||
===== Using the Mini-Map ===== | |||
==== Globally ==== | |||
===== Using the Map - Where am I? ===== | |||
===== Using Search - Where is that? ===== | |||
===== Using Landmarks - How do I get there again? ===== | |||
=== Hunting/Gathering === | |||
==== Inventory - I can have stuff! ==== | |||
==== Appearance - I can change how I look! ==== | |||
===== Kinds of clothing ===== | |||
===== Wearing an item of clothing ===== | |||
===== Creating an outfit ===== | |||
===== Wearing an outfit ===== | |||
===== Modifying an outfit ===== | |||
==== Organizing what you have - How do I find things quickly? ==== | |||
==== Purchasing ==== | |||
===== Money ===== | |||
===== What is it? ===== | |||
===== Is it necessary? ===== | |||
===== How much can I have? ===== | |||
===== How do I get it? ===== | |||
===== Purchasing things with or without money ===== | |||
===== Organizing what you've purchased ===== | |||
=== Communications === | |||
==== Chatting with people nearby ==== | |||
==== The Friends List ==== | |||
==== Chatting with one person privately ==== | |||
==== Chatting with many people privately - Conference chat ==== | |||
==== Groups - people of a feather ==== | |||
===== Finding a group ===== | |||
===== Joining a group (various methods) ===== | |||
===== Chatting with many people - Group chat ===== | |||
==== Voice Chat ==== | |||
=== Know the basic Macintosh shortcuts (see [[Technical issues with Mac OS X#Using Second Life under Mac OS X|Second Life under Mac OS X]] ) === | |||
=== The profile === | |||
=== Preferences === |
Latest revision as of 04:37, 6 May 2011
Overview
This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.
Audience
People and organizations who want to help others.
Pre-requisites
Must be at least six months in Second Life.
Criteria
Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
Mentor Skillset
Communication Skillset
Leaving the ego at the door
Understanding the necessity of focusing on the person being helped.
Presenting yourself
Terms of Service
http://secondlife.com/corporate/tos.php
Community Standards
http://secondlife.com/corporate/cs.php
The function of a tutor
Definitions of PG, Adult, and Mature regions
Be familiar with Second Life acronyms (see Acronyms)
Know the resources
Announcing who you are and why you're there: goals and methods
Communicate effectively with people from other cultures
Describe things and procedures accurately: techniques for describing procedures
Know your limits: realizing how many people you can help at one time
Steps for dealing with misbehaving residents
Understand how and when Report Abuse interface accurately and efficiently
Technical Skillset
Viewer 2 Keyboard ShortcutsViewer 2 Keyboard Shortcuts